Hello, @RMTT,

Thank you so much for purchasing our theme and contacting our support center.

1. Kindly ensure that your website is running the latest versions of the XStore theme (9.4.5) and the XStore Core plugin (5.4.5). You can refer to the following links for update history and detailed instructions on updating:

-https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2. Additionally, please deactivate either the Elementor Pro plugin or the Pro Elements plugin, as using both simultaneously may cause conflicts.

If the issue persists, we kindly request that you provide us with temporary access to your website’s WordPress admin panel via the private content area. This will allow us to investigate the matter further and assist you more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @uppow1977,

Thank you so much for purchasing our theme and contacting our support center.

Could you kindly provide the URL of the page where you would like the vertical line to be removed? This will allow us to review the issue and assist you more effectively.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for using our theme and for contacting us.

We would like to inform you that the XStore theme includes a built-in size guide feature for the product page. For detailed instructions on how to utilize this feature, we kindly recommend reviewing our theme documentation available at the following link:
https://www.8theme.com/documentation/xstore/xstore-features/xstore-size-guide-on-product-page/

If you are using a custom single-product page layout via Elementor, you can easily incorporate the size guide by using the “Size Guide” element. You can then configure its settings according to your specific requirements and update it as needed.

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @DanMitroi,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide your site’s WordPress admin access in the private content area. This will allow us to thoroughly review and assist you with the issue at hand.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Narka,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been resolved. We kindly request you to check your website after clearing your browser cache to ensure the changes are reflected.

For further clarification, please refer to the image provided in the private content area.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @GWS,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are experiencing, along with your website’s WordPress admin access credentials? Please share this information securely in the private content area so that we can thoroughly review your settings and assist you more effectively.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
The 8Theme Team

Hello, @martijntje,

Thank you for your response.

We are currently unable to access your website. To assist you further and review your settings, we kindly request that you provide valid wp-admin access details in the private content area. This will allow us to take a closer look and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Octatech,

Thank you for contacting us and for using XStore.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mauro,

Thank you for contacting us and for using XStore.

To address your query, we kindly request you to follow the steps below:

1. Navigate to the **Product Categories Widget**.
2. Select **Edit Query**.
3. Enable the **Hide Empty** option.
4. Save the changes and update the settings.

Once completed, please clear your browser cache and check the results again.

For your reference, we have provided an image in the private content area.

By enabling this option, the product count will be displayed, but out-of-stock products will be excluded from the count.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @mutta,

Thank you for contacting us and for using XStore.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @pakyait,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Please note that you should take a complete backup of your site before proceeding.

If the problem persists, it is possible that the issue may be related to the server. We kindly ask you to check this as well.

Furthermore, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @d88dcjj,

Thank you for contacting us and for using XStore.

To add a grid of popular product categories to home page, kindly follow these steps:

1. Edit the homepage using Elementor.
2. You can add widgets such as “Product List,” “Products Grid,” “Product Carousel,” or “Product Masonry” based on your specific requirements.
3. Please review and adjust the widget settings as needed.
4. Once done, update the page.

For further guidance, please refer to the image provided in the private content area.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you for your response.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @AJ,

Thank you for providing the wp-admin access.

To address your request, we kindly ask you to add the following custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.etheme-hotspot .price ins .amount {  
    color: green !important;  
}  

You may change the color in code as per your requirement.

We hope this solution meets your needs. Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @faisal,

Thank you for your response.

We understand your concern, To troubleshoot your issue, please follow the steps below.

1/ Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team