Hello, @Tal,

Thank you for contacting us and for using XStore.

Please take a moment to review our theme documentation, which can be accessed here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

If the provided solution does not meet your specific requirements, additional code customization may be necessary. Alternatively, you are welcome to submit your feature request on our Taskboard: https://www.8theme.com/taskboard/

Should your request receive sufficient votes from other customers, our development team will consider implementing it in one of our future updates.

Thank you for your understanding and support.

Best regards,
The 8Theme Team

Hello, @Alyan,

Yes, it is indeed possible to hide the attributes displayed on the category page for a specific category. To achieve this, please follow the steps outlined below:

1. Navigate to **XStore Builders > Product Archive Builder > Export Template (All Product Archives)**.
2. Add a new template by selecting **Add Template > Import Template**.
3. Within the newly added template, hide the desired attributes and set the condition to **Product Categories > Specific Category**.
4. Once completed, update the template.

For your convenience, we have provided a reference image in the private content area to guide you through the process.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Alyan,

Thank you for contacting us and for using XStore.

We understand that you are looking to hide attributes displayed on the category pages. We appreciate your effort in trying the solution provided earlier, and we’re sorry to hear that it didn’t work as expected.

To assist you further,

**Update the Product Archive Template**:
– Go to **XStore Builders > Product Archive Builder** via Elementor.
– Edit the archive template.
– Locate the archive product widget and turn OFF the **Show Attributes** option.
– Save and update the changes.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

For your reference, we have included images in the private content area to guide you through the process.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @ZEXAL,

Thank you for contacting us and for using XStore.

We would like to inform you that we are currently unable to access your website as it appears to be in maintenance mode. To assist you more effectively, we kindly request the following:

1. Screenshots of the issue, with the specific problem clearly marked.
2. Your website’s WordPress admin access credentials, which can be shared securely in the private content area.

This will allow us to thoroughly review your settings and provide the necessary support to resolve the issue.

Thank you for your cooperation. Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @scriptocademy,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you about a recent update concerning the Elementor plugin. The update involves a transition from using “Sections” to “Containers.” This change aims to enhance the flexibility and functionality of your web design experience.
https://elementor.com/help/transitioning-from-sections-to-containers/ https://elementor.com/help/convert-existing-sections-to-containers/

You can work with containers or disable them via Elementor > Settings > Flexbox Container > Inactive.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @RMTT,

We have thoroughly reviewed your website and did not identify any issues. We kindly request that you clear your browser cache and check the website again.

We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: https://elementor.com/help/elementor-widget-panel-not-loading/ This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

Best regards,
The 8Theme Team

Hello, @antonio C,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

You can find the video link in the private content area.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @Emanuela,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly navigate to WordPress dashboard > Plugins > and deactivate either the Elementor Pro plugin or the Pro Elements plugin, as using both simultaneously may cause conflicts.

Afterward, You can edit the archive page under XStore builders > Product archive builder. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ A/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins as well.

We recommend that you review the suggestions provided by Google PageSpeed in the Top Issues list: https://pagespeed.web.dev/analysis/https-invictusheights-com/b3n67j3yhk?hl=en&form_factor=desktop

– Reduce initial server response time
– Largest Contentful Paint element
– Eliminate render-blocking resources
– Reduce JavaScript execution time

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

a. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
b. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
c. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ or Google PageSpeed https://pagespeed.web.dev/ -These tools can provide you with actionable recommendations to further enhance your website’s performance.

2/ B/ Google Pagespeed/GTMetrix scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @antonio C,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that there are two methods available for managing header builders in our system.

1. **Header Builder via Elementor**: To disable this feature, please follow these steps:
– Navigate to **XStore Builders**.
– Select **Header Builder via Elementor**.
– Click on **Edit Header Template Condition** and remove it.

2. **Header Builder via Customizer**: This can be disabled by:
– Going to **XStore**.
– Proceed to **Theme Options**.
– Select **Header Builder**.
– Turn OFF the feature and click on **Publish** to save the changes.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Please note that, Do not use both (two) header builders at the same time to avoid any inconvenience.

We hope this information is helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Goostaf,

We kindly request that you refrain from modifying the “Select options” text that has been renamed in the code. If any changes have already been made, we would appreciate it if you could reset the “Select options” text in the code to its original state.

Upon review, we noticed that the renamed “Select options” text has also been translated in the Loco Translate plugin under the path: Loco > Plugins > WooCommerce language file.

To make any necessary adjustments, we recommend using the Loco Translate plugin.

We hope this information is helpful. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

1. Geolocation Settings in WooCommerce
WooCommerce has a built-in geolocation feature that detects a user’s location based on their IP address. This can automatically pre-fill the country and sometimes even the state in the checkout form.

Where to check these settings?

Go to WooCommerce > Settings > General.

Look for the Default Customer Location setting.

Options here include:

No location by default: Nothing is pre-filled.

Shop base address: Defaults to the shop’s base country/state.

Geolocate: Detects the customer’s location via IP.

Geolocate (with page caching support): Same as Geolocate but optimized for cached pages.

If set to Geolocate, WooCommerce tries to guess the country and sometimes the state, depending on the IP database’s accuracy.

How to Prevent Automatic State Selection:

If you don’t want WooCommerce to pre-select the state:

1/ Disable Geolocation:

Set Default Customer Location to “No location by default” or “Shop base address.”

Save changes.

2/ Remove Default State via Code: Add the following snippet to your theme’s functions.php file:

add_filter('default_checkout_state', '__return_empty_string');

This will ensure that the state field remains empty by default.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @sefat,

Thank you for contacting us and for using XStore.

Regarding your query about adding an overlay for the slider specifically for the mobile version, we understand your concern. Unfortunately, if you apply an overlay directly, it will reflect on both the desktop and mobile versions. However, we can guide you on how to achieve this customization for mobile devices only.

To do this, As for hide any section is concerned kindly Edit the page with Elementor on which you have the Section or the Widget that you want to hide. Select the Section that you want to hide. In the left-side settings panel of the Section, go to the Advanced tab Open the Responsive settings group .

Here you can hide the selected Section or the Widget on Desktop, Tablet, and Mobile.
Save your changes.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Chris,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to revisit your website after clearing your browser cache to ensure the changes are reflected properly.

To address the issue, we have added custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS**.

For your reference, we have provided images in the private content area. Please feel free to review them at your convenience.

Should you have any further questions or require additional assistance, do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for your response.

1. To review additional code customizations, please navigate to the child theme via your WordPress dashboard by going to **Appearance > Themes > Theme File Editor**. For your convenience, we have provided a reference image in the private content area.

2. We kindly recommend always using the latest versions of WordPress, the XStore theme, the core plugin, and other associated plugins to ensure optimal performance and to avoid any potential issues.

Please note that we have only updated the WPBakery plugin and the WooCommerce plugin on your website.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @SuperLucas,

Thank you for providing the wp-admin access.

To solve the problem, please rename xstore-fr.po and xstore-core-fr.po to xstore-fr_FR.po and xstore-core-fr_FR.po

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team