Hello, @khurram virk,

Thank you for contacting us and for using XStore.

Could you kindly provide the URL of the page where you would like to change the color of the heading displayed above the images in the portfolio section? Additionally, please share your website’s WordPress admin access in the private content area so that we can review the issue and assist you effectively.

For better clarity, we would greatly appreciate it if you could include screenshots with annotations to help us better understand your request.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Art,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly recommend following these steps:

1. Navigate to **XStore Patcher**.
2. Click on **Refresh Patches**.
3. Select **Apply All Patches**.

For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If the issue persists after completing these steps, we kindly request that you provide us with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Please check the private content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @Abhinandan,

Thank you for your response.

Thank you for reaching out to us. We would like to assist you with your request; however, it is currently a bit unclear. To ensure we fully understand your needs and can provide the best possible support, we kindly ask you to provide the following details:

1. A clear and detailed description of your request or the specific goal you wish to achieve.
2. Access to your site’s WordPress admin panel (wp-admin) credentials, shared securely in the private content area, so we can review your settings and provide tailored assistance.
3. The URL of the relevant page and, if possible, screenshots with annotations indicating where you would like the slug URL (e.g., https://ayurvedaholic.com/shop/brand/patanjali/) to be placed on the designed page. This will help us better understand your requirements.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

Hello, @rifat_newaz1998,

Thank you for contacting us and for using XStore.

1/ To assist you with the customization of your theme, we kindly ask you to refer to our detailed theme documentation available at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

For modifications related to certain widget or element colors via Elementor, please proceed by editing the page with the Elementor plugin. Navigate to the ‘Style’ tab to adjust the colors according to your preferences and ensure to save the updates.

You can edit the shop page under XStore builders > Product archive builder > Edit archive template > edit style > Change color as per your requirement and update it.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Furthermore, To better understand and address your issue, could you please provide a screenshot indicating the specific color changes you wish to implement on your website? This will help us in providing more targeted assistance.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @gurhan,

Thank you for contacting us and for using XStore.

We are currently unable to access the backend of your website. To assist you further and review your settings in detail, we kindly request that you provide valid wp-admin access in the private content area.

1/ Kindly ensure that your website is running the latest versions of the XStore theme (9.4.7) and the XStore Core plugin (5.4.7). You can refer to the following links for update history and detailed instructions on updating:

– https://www.8theme.com/downloads/
– https://xstore.8theme.com/update-history/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Afterward, please clear all caches and check again.

2/ To assist you more effectively, could you please provide a screenshot of the issue and a detailed description of which specific widgets are not appearing on the shop page? This will help us better understand the problem and provide a suitable solution.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for your response.

To edit the header in XStore Builder, please follow these steps:

1. Navigate to **XStore Builders > Header Builder**.
2. Open the header template using **Elementor**.
3. Edit the container for **mobile, tablet, and desktop** as per your requirements.
4. Once the changes are made, update the template.

For your convenience, we have provided reference images in the private content area.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, dhanushka,

Thank you for your response.

To edit the shop page or category page layout, please follow these steps:

1. Navigate to **XStore Builders** > **Product Archive Builder**.
2. Select the archive template you wish to edit and customize it according to your requirements.
3. Once done, update the changes.

For your convenience, we have provided reference images in the private content area. Additionally, you can refer to our detailed theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear anli75,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

Hello, @Mirko,

Thank you for using our theme and for contacting us.

We appreciate you contacting us with your inquiry. We understand that you wish to modify the title on the Single Blog Page from “Related Posts” to “Related News”

We can offer a viable workaround by utilizing the Loco Translate plugin, which allows for the translation or modification of text strings within the theme.

You can find the plugin here:
https://wordpress.org/plugins/loco-translate/

For detailed guidance on how to implement this change, please refer to our theme documentation:
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

After installing the loco translate plugin > Please navigate to Loco > Themes > XStore > find Related post, change it as per your requirement, and save settings.

Please see the images for reference in the private content area.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best regards,
The 8Themes Team

Hello, @Ankit Khandelwal,

Thank you for your response.

We would like to inform you that we have recently deactivated the Header Builder via the Customizer and activated the new header using the Header Builder through Elementor.

Subsequently, we reverted the settings and reactivated the Header Builder via the Customizer on your site. Kindly clear your browser cache and check the changes again.

We hope this resolves the issue. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. We kindly request you to check your website after clearing your browser cache to ensure everything is functioning as expected.

For your reference, please review the attached image provided in the private content area.

We hope this resolves your concern. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Abhinandan,

Kindly follow the steps below to configure your product archive:

1. Navigate to **XStore Builders > Product Archive Builder**.
2. Click on **Add New Archive Template**.
3. Add the **Archive Description Widget** and the **Banner Widget**.
4. Configure these widgets according to your requirements and update the settings.

To assist you further, we have recorded a video tutorial for your reference. You can find the video link in the private content area.

We hope this guidance proves helpful. Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @slw250@hotmail.com,

Thank you for your response.

We are pleased to inform you that your issue has been resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we have deactivated the “Cost of Goods for WooCommerce Pro” plugin, as it was identified as the source of the problem. Since this is a third-party plugin, we recommend reaching out to the plugin’s author for further assistance or support.

We hope this solution resolves your concerns. Should you have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Upon reviewing your website, we noticed that you are currently utilizing the Header Builder via the Customizer. If you would like to switch to the Elementor Header Builder, we kindly request you to follow the steps below:

1. First, disable the Header Builder in **XStore > Theme Options > Header Builder**.
2. Once this is done, navigate to **XStore Builders > Header Builder via Elementor**.
3. From there, you can either create a new header or design a custom header tailored to your specific needs. Please ensure that you set the condition to “Entire Site” and save the settings.

For additional guidance, we recommend reviewing our theme documentation, which provides detailed instructions. You can access it here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Please note that it is recommended to use only one header builder at a time to ensure optimal functionality and avoid any potential issues.

You may choose to use either the Header Builder via Elementor or the Header Builder via the Customizer, but not both simultaneously.

We hope this information proves helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team