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Forum Replies Created

Viewing 30 posts - 1,051 through 1,080 (of 13,128 total)

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Tony Rodriguez

Support staff

February 14, 2025 at 05:54

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we have removed the multiple headers> other pages header condition (applied site-wide), which has resolved the problem.

For your reference, we have provided images in the private content area.

We hope this helps. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434287 Copied In reply to: issue with mobile header part of issue i reported on about import of demo

Tony Rodriguez

Support staff

February 14, 2025 at 05:37

Hello, @Hassam,

Thank you for contacting us and for using XStore.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

2/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team.

Please contact administrator
for this information.

#434286 Copied In reply to: My banner is not redirecting to product

Tony Rodriguez

Support staff

February 14, 2025 at 05:27

Hello, @nachodiaz,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#434285 Copied In reply to: How to Remove Pre-Installed Categories from XStore Theme?

Tony Rodriguez

Support staff

February 14, 2025 at 05:23

Hello, @liang,

Thank you for contacting us and for using XStore.

1/ We have checked your website and found that you are using another theme on your website not using XStore theme. Please activate the Xstore theme on your website and let us know.

2/ Regarding the Elementor widget panel loading issue when using the XStore theme, Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://paste.pics/SOGEQ

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#434284 Copied In reply to: elementor could not load seem incomptabiel with xstore core

Tony Rodriguez

Support staff

February 14, 2025 at 05:17

Hello, @Haider Ali,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly recommend following these steps:

1. Navigate to **XStore Patcher**.
2. Click on **Refresh Patches**.
3. Select **Apply All Patches**.

For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

If the issue persists after completing these steps, we kindly request that you provide us with access to your site’s WordPress admin panel via the private content area. This will allow us to review your settings in detail and assist you more effectively.

Thank you for your cooperation. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#434283 Copied In reply to: Only one gallery image show but i upload multiple images

Tony Rodriguez

Support staff

February 14, 2025 at 05:13

Hello, @Sangoubi M Dorley,

Thank you for your response.

1/ To customize the Widgets & Custom Widget Areas, please navigate to Appearance > Widgets > Shop sidebar area in your WordPress dashboard. There, you can manage the sidebar widgets and make the necessary modifications. https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Should you need further assistance, please let us know.

2/ If the issue persists, please provide a screenshot of the problem and your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#434282 Copied In reply to: Error: Block type ‘woocommerce/product-price’ is not registered

Tony Rodriguez

Support staff

February 13, 2025 at 13:49

Hello, @Tarique,

Thank you for your response.

Edit banners widget > Style > Image > Size > Enter image size (Ex.: “medium”, “large” etc.) or enter the size in pixels (Ex.: 200×100 (WxH)) as per your requirement and update it.

Please see the image for reference in the private content area

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434241 Copied In reply to: How to create different catagory pages for every catagory with different Heading Title

Tony Rodriguez

Support staff

February 13, 2025 at 13:40

Hello, @Juergen,

We are pleased to hear that everything is working perfectly.

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#434239 Copied In reply to: This is a display of product packages in the shopping cart

Tony Rodriguez

Support staff

February 13, 2025 at 12:04

Hello, @Oliver,

Thank you for contacting us and for using XStore.

To set up an automatic free offer for orders over 600 in the checkout, you can create a coupon with a minimum spend requirement or use a third-party plugin to apply the discount automatically but at your own risk.

We hope this information is helpful. Should you require further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#434215 Copied In reply to: In the checkout when people buy over 600 we neeed it to be automatic free how can we do that

Tony Rodriguez

Support staff

February 13, 2025 at 11:58

Hello, @Tarique,

Thank you for your response.

We have uploaded a video on a new sharing platform. Please watch the video for reference. You can find the new video link in the private content area.

We hope this will be helpful.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434214 Copied In reply to: How to create different catagory pages for every catagory with different Heading Title
Tony Rodriguez

Support staff

February 13, 2025 at 11:50
Hello, @Juergen,

Thank you for your response.

Please try adding the following custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS:

ul.st-swatch-preview-single-product.st-swatch-shape-square li.type-label.subtype-square.selected { background-color: #000 !important; color: #fff !important; } ul.st-swatch-preview-single-product.st-swatch-shape-square li.type-label.subtype-square:hover { background-color: #000 !important; color: #fff !important; }

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team
#434213 Copied In reply to: This is a display of product packages in the shopping cart
Tony Rodriguez

Support staff

February 13, 2025 at 09:51
Hello, @Armia,

Thank you for your response.

Please try to add the next custom CSS code in XStore > Theme Options > Theme Custom CSS > Global CSS.

.etheme-elementor-mobile-menu-element.etheme-elementor-mobile-menu-wp_menu ul#menu-1- li:hover a span { color: green !important; }

You can change the color to green in the code as per your requirement.

Best regards,
8Theme’s Team
#434203 Copied In reply to: How can we change – header menu items color, and hover color?
Tony Rodriguez

Support staff

February 13, 2025 at 05:51

Hello, @Armia,

Thank you for contacting us and for using XStore.

We kindly ask you to navigate to **XStore Builders** > **Header Builder via Elementor** > **Edit Header Template** > **Edit Mobile Menu** > **Style** > **Offcanvas/Dropdown**. From there, you can adjust the color according to your requirements and save the changes.

For your reference, please see the attached image.

We hope this information is helpful. Should you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434191 Copied In reply to: How can we change – header menu items color, and hover color?

Tony Rodriguez

Support staff

February 13, 2025 at 05:14

Hello, @Wenen,

Thank you so much for purchasing our theme and contacting our support center.

You can edit the shop page under XStore builders > Product archive builder > Edit archive template > modify as per your requirement and update it.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#434190 Copied In reply to: Shop page Elementor Editor is not working
Tony Rodriguez

Support staff

February 13, 2025 at 05:11
Hello, @Juergen,

Thank you for your response.

1/ We kindly request you to navigate to **XStore Builders > Single Product Builder via Elementor > Edit Single Product Page Template > Edit Product Price** and modify the sale price color according to your preference. Once the changes are made, please update the settings.

For your reference, we have provided images in the private content area.

2/ Additionally, please try adding the following custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS:

a.reset_variations { display: none !important; }

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team
Please contact administrator
for this information.
#434189 Copied In reply to: This is a display of product packages in the shopping cart
Tony Rodriguez

Support staff

February 13, 2025 at 04:59

Hello, @Goostaf,

Thank you for your response.

Kindly provide your WordPress admin access in the private content area so that we can thoroughly review your settings and assist you more effectively.

Should you have any questions, please feel free to let us know.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434188 Copied In reply to: How to left-align the output of products in a list

Tony Rodriguez

Support staff

February 12, 2025 at 14:11

Hello, @Juergen,

Thank you for your response.

It is a variable product on your site, please read this article – https://woocommerce.com/document/variable-product/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

#434139 Copied In reply to: This is a display of product packages in the shopping cart

Tony Rodriguez

Support staff

February 12, 2025 at 11:04

Hello, @Goostaf,

Thank you for your response.

Unfortunately, it is not possible to modify the clickable area behind the arrows. However, we have already provided a possible solution in our previous response.

Thank you for your understanding.

Best regards,
8Theme Team

#434125 Copied In reply to: How can I add separator lines to menu items like you have in the demo and can I do it in the mobile

Tony Rodriguez

Support staff

February 12, 2025 at 08:31

Hello, @Ismail Noor Bhuiyan,

Thank you for your response

1/ We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ If the issue persist, Please provide your site wp-admin access in private content area so we can take a closer look at your settings and help you.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#434104 Copied In reply to: Header can’t insert from Header Builder via Elementor

Tony Rodriguez

Support staff

February 12, 2025 at 06:50

Hello, @Juergen,

Thank you for contacting us and for using XStore.

To achieve this functionality with XStore, you can utilize product variation options. Here are a few possible approaches:

1. **Variable Product:**
– In WooCommerce, create a variable product.
– Add an attribute such as “Pack Size” with values like 6 Pack, 12 Pack, 24 Pack, etc.
– Generate variations from these attributes and set individual prices for each pack size.

2/ Please navigate to Xstore > Theme Options > Woocommerce > Shop Elements > Variation Swatches > “Out of Stock” design > Select Line-thought and publish it.

We have recorded a video for you, which you can watch for reference in the private content area.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434097 Copied In reply to: This is a display of product packages in the shopping cart

Tony Rodriguez

Support staff

February 12, 2025 at 06:36

Hello, @Goostaf,

Thank you for your response.

Please navigate to Xstore > Theme Options > Header Builder > Mobile menu > Dropdown Opening Action > OFF and publish it.

Please see the image for reference in the private content area.

We hope this will be helpful.

If you have any questions, please feel free to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434096 Copied In reply to: How can I add separator lines to menu items like you have in the demo and can I do it in the mobile

Tony Rodriguez

Support staff

February 12, 2025 at 06:14

Hello, @Rakesh,

Thank you for contacting us and for using XStore.

The payment methods are managed by the WooCommerce plugin, and currently, XStore does not offer a dedicated shipping plugin. However, you can explore third-party shipping plugins that best suit your requirements. Please note that while many premium plugins offer advanced shipping rules and lifetime licenses, we recommend verifying their compatibility with WooCommerce and your specific needs.

If you decide to use a third-party plugin, we advise testing it on a staging site first, as we cannot guarantee full compatibility with XStore. Should you need further assistance, feel free to reach out.

Best regards,
8Theme’s Team

#434095 Copied In reply to: Plugin required for shipping (prepaid/COD etc)

Tony Rodriguez

Support staff

February 12, 2025 at 05:49

Hello, @Sangoubi M Dorley,

Thank you for contacting us and for using XStore.

Could you please provide more details regarding the issue you are experiencing with the WooCommerce sidebar widget in the Customizer? If possible, kindly record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ -and provide us with URL. to help us better understand and assist you in resolving the problem.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#434094 Copied In reply to: Error: Block type ‘woocommerce/product-price’ is not registered

Tony Rodriguez

Support staff

February 12, 2025 at 05:43

Hello, @muhammad,

Thank you for contacting us and for using XStore.

1. We have reviewed the screenshot you provided and confirmed that the mentioned section originates from the WPBakery plugin.

2. Additionally, upon inspecting your website, we noticed that you are using two-page builders simultaneously. To ensure optimal performance and avoid any potential issues, we kindly recommend using only one page builder at a time—either Elementor or WPBakery.

3/ We have recorded a video for you, which you can watch for reference in the private content area.

We hope this will be helpful.

If you have any questions, please feel free to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434093 Copied In reply to: replace colors names with Colored circle

Tony Rodriguez

Support staff

February 12, 2025 at 05:10

Hello, @nebcreative,

You are welcome!

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#434092 Copied In reply to: Update to newest theme version and content import for demo

Tony Rodriguez

Support staff

February 11, 2025 at 14:12

Hello, @Creatica,

You are welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

#434059 Copied In reply to: How can i add icons to the submenus in Elementor header menu?

Tony Rodriguez

Support staff

February 11, 2025 at 13:36

Hello, @muhammad,

Thank you for contacting us and for using XStore.

Kindly follow these steps to edit the page using Elementor:

1. Open the page in **Elementor**.
2. Navigate to **Edit Column**.
3. Go to the **Style** tab.
4. Under **Background**, you can either choose or delete the image.
5. Click **Update** to save the changes.

For your reference, please check the attached image in the private content area.

We hope this information is helpful. Should you need any further assistance, please feel free to reach out.

Best regards,
8Theme Team

Please contact administrator
for this information.

#434047 Copied In reply to: how can i change pics in the home page up

Tony Rodriguez

Support staff

February 11, 2025 at 13:32

Hello, @muhammad,

Thank you for your response.

To ensure efficient assistance and avoid any inconvenience, please create a new topic for each new issue on our support forum. This will help us address your concerns promptly.

Additionally, kindly provide a detailed description of your request, including the specific issue or your desired outcome. If possible, attach a screenshot of the problem to help us better understand and resolve it efficiently.

Should you need any further assistance, please feel free to reach out.

Best regards,
8Theme Support Team

#434044 Copied In reply to: How to get license key of Revolution Slider plugin?
Tony Rodriguez

Support staff

February 11, 2025 at 12:55
Hello, @Goostaf,

Thank you for your response.

Kindly try adding the following custom CSS code in **XStore > Theme Options > Theme Custom CSS > Global CSS

.et_b_header-menu .secondary-menu-wrapper ul.menu li { border-bottom: 1px solid #c7c7c7; }

We hope this solution is helpful. Please let us know if you need any further assistance.

Best regards,
8Theme Team
Please contact administrator
for this information.
#434037 Copied In reply to: How can I add separator lines to menu items like you have in the demo and can I do it in the mobile
Tony Rodriguez

Support staff

February 11, 2025 at 11:54

Hello, @Creatica,

Thank you for contacting us and for using XStore.

If you wish to add image icons to the menu, please navigate to Dashboard > Appearance > Menus > select menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Please contact administrator
for this information.

#434029 Copied In reply to: How can i add icons to the submenus in Elementor header menu?
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Viewing 30 posts - 1,051 through 1,080 (of 13,128 total)

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Forum Replies Created

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