Hello saimana,

To reposition the Safe & Secure Checkout, please navigate to XStore > Salebooster > Enable Safe & Secure checkout. You can then use the shortcode [etheme_sales_booster_safe_checkout] and place it wherever you would like. This will output the same content that you have set up in the settings.

For a better reference, please see the images provided here: https://postimg.cc/qg47LdTj and https://postimg.cc/9zrdcTD6.

Best Regards,
8Theme’s Team

Hello PR,

You are most welcome! We are pleased that our proposed solution was able to help you with your issue.

If you have any other questions or concerns, please do not hesitate to reach out to us. We are always here to help.

Thank you for contacting us. Have a great day!

Topic Closed.

Sincerely,
8Theme’s Team

Hello @Pit,

We understand that you are experiencing an issue with an application that has locked the table due to an unfinished record update in the database. If this is occurring frequently, we recommend debugging your website to identify which application (likely a plugin) is causing the issue.

To help resolve this issue, we suggest disabling all third-party plugins (including cache plugins) that are not bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. If you have any further questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @microw007,

We apologize for any inconvenience, but we have conducted an inspection of your website and discovered that you have not imported a demo correctly.

We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin can be used to remove all existing content and install a new version from scratch.

We kindly ask that you please reset and let us know which demo you would like to import. We will be more than happy to assist you with the import.

Would you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team.

Hello @atahan,

I have just tested the URL of the product page you provided and it appears to be functioning correctly, as evidenced by the screenshot I have attached (https://postimg.cc/cvH6PktW). It is likely a caching issue on your end, so I suggest clearing your cache and trying again.

Best Regards,
8Theme’s Team

Hello @atahan,

We would appreciate it if you could provide us with more information about your issue, including a screenshot if possible. This will help us to better understand your issue and provide you with an appropriate solution.

You can upload screenshots to https://postimages.org/ and paste the links here.

We look forward to hearing from you.

Best regards,
8Theme’s Team

Hello Inesita,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have set 0px padding for mobile using Elementor, which has resolved the issue. For your reference, please see the attached image: https://postimg.cc/4mpfp6cz , https://postimg.cc/jwkHQVGk

Best Regards,
8Theme’s Team

Hello Inesita,

We have resolved your issue by turning off the mobile and tablet hide options. Please clear your browser cache and check back to your site. For a better reference, please see the image provided here: https://postimg.cc/14nFDFXB , https://postimg.cc/hhfYx2VY

Best Regards,
8Theme’s Team

Hello Ms. Morbenia Morbeck,

To hide tags on a single product page, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single Product Builder > Product meta. There you can turn off the “Tags” elements you need. For a better reference, please see the image provided here: https://postimg.cc/3kfd0bKR

Best Regards,
8Theme’s Team

Hello PR,

The Guaranteed Safe Checkout section can be found in XStore > Dashboard > Sale Booster > Safe & Secure Checkout. You can edit the section to meet your requirements. For a better reference, please see the attached image. https://postimg.cc/t732jF5J

Best Regards,
8Theme’s Team

Hello @Yash1n,

If you would like to disable the View Cart button on the Mini Cart, please navigate to Xstore > Theme Options > Header Builder > Cart > Show View Cart Button > Turn Off and Save settings. For a better reference, please see the image provided here: https://postimg.cc/tYwy6P4t

Best Regards,
8Theme’s Team

Hello Abdul Rehman,

We are pleased to inform you that we have resolved your issue. Please clear your browser cache and revisit your site. We discovered that the Cart element was set under Mobile Panel when the Parent Theme was activated, so we removed it and added the Wishlist element instead, which is now functioning properly.

Best Regards,
8Theme’s Team

Hello, @PR,

1) In order to make the mobile menu screen appear with a solid background color, we have created a video tutorial for you on our test site. Please watch and follow the steps shown in the video: https://www.veed.io/view/2c248fe5-a685-4da8-862b-291a1535c077?sharingWidget=true&panel=share

2) We regret to inform you that it is not possible to set the left or right off canvas as full width with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello @Cesc135,

We apologize for the inconvenience. To downgrade the PHP version to 7.4, we suggest that you contact your service provider and ask them to resolve the issue. Once the issue is resolved, please check back.

If the issue persists, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello @ramvidal,

We believe that the issue you are experiencing may be due to a conflict with a third-party plugin. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, we recommend keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

For further information, please refer to this thread: https://stackoverflow.com/questions/43556363/fatal-error-uncaught-exception-exception-in-wordpress-woocommerce-3-0

We hope this helps.

Best Regards,
8Theme’s Team