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Forum Replies Created

Viewing 30 posts - 9,361 through 9,390 (of 13,156 total)

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Tony Rodriguez

Support staff

May 13, 2023 at 07:19

Hello, Catholicans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please navigate to XStore Dashboard > Sale Booster > Progress Bar > Enable Progress Bar and then toggle it to “OFF”.

We kindly ask you to clear your browser cache and then revisit your website.

Please refer to the image provided at the following link for further reference: https://ibb.co/hxGRyp1

We hope this will solve your issue.

Best Regards,
8Theme’s Team

#356529 Copied In reply to: Hide promo message from the mini cart button

Tony Rodriguez

Support staff

May 13, 2023 at 07:19

Hello @Juergen,

We are pleased to inform you that you can easily install and use the WPML plugin with the Xstore theme without any issues. Our latest theme is fully compatible with the latest version of the WPML plugin. The issues you noticed are related to the settings of the plugin, which customers were unable to resolve. We were able to help them, and if you experience any issues, we are here to help you.

Best Regards,
8Theme’s Team

#356528 Copied In reply to: Multilingual WPML or Translatepress? What can you recommend?

Tony Rodriguez

Support staff

May 13, 2023 at 06:52

Hello, Razak,

Thank you so much for purchasing our theme and contacting our support center.

Please choose the multistep layout once again and then turn it OFF Email Field Prioritized option under XStore > Theme Option > Woocommerce (Shop) > Cart/Checkout Layout and Publish it.

Please refer to the image provided at the following link for further reference: https://postimg.cc/MMVdTnZD

we hope this will solve your issue.

Best Regards,
8Theme’s Team

#356526 Copied In reply to: layout issue in checkout page – the last name appear after the first name

Tony Rodriguez

Support staff

May 13, 2023 at 06:47

Hello, @David,

Thank you for purchasing our theme and for reaching out to our support center.

To address the Facebook Incorrect Thumbnail Issue in WordPress, please refer to the instructions provided in this article: https://www.wpbeginner.com/wp-tutorials/how-to-fix-facebook-incorrect-thumbnail-issue-in-wordpress/.

We hope this will resolve your issue.

We appreciate your business and thank you for choosing 8Theme.

Best Regards,
8Theme’s Team

#356524 Copied In reply to: The photo of the blog post does not appear on facebook

Tony Rodriguez

Support staff

May 13, 2023 at 05:54

Hello @richwebs,

1) We would like to inquire about the payment gateway that is not functioning on your site. If possible, could you provide us with a video clip of the issue so that we can better understand the problem and provide assistance?

2) We have conducted a review of the mobile menu and have not found any social icons on your site. Please refer to the screenshot provided at the following link: https://postimg.cc/kVT5XPZv. We believe the issue may be related to the cache on your site. We suggest clearing the cache and then checking again.

3) If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ).

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#356521 Copied In reply to: payment gateway not working on MOBILE version, and Social media icon

Tony Rodriguez

Support staff

May 13, 2023 at 05:41

Hello Ms. Morbenia Morbeck,

In order to adjust the position of the Flipbox content, please use the Elementor page builder to edit the page, and then edit the Flipbox element. Under the style tab, you can modify the paddings to your desired specifications. For further clarification, please refer to the screenshot provided here: https://postimg.cc/t7yq6TdC

For changing the Font Size of the title, you can adjust it from the Style >> Title >> Typography section as per your requirements. Please refer to the screenshot below for further reference: https://postimg.cc/ygpL7WsX

In order to adjust the position of the title on mobile, you must switch the “adaptive mode” to mobile and then adjust the padding as needed. For further reference, please refer to the screenshot provided: https://postimg.cc/s1VBrKNc/.

Best Regards,
8Theme’s Team

#356520 Copied In reply to: problem with the customer page, because on the cell phone the titles overlap the photos

Tony Rodriguez

Support staff

May 13, 2023 at 05:24

Hello, @nickla24,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have checked your site and found no issues. We have tested adding a new variation to a test product and it appears to be working correctly. It is likely a cache issue on your end; please try clearing your browser cache and check back. We have recorded a video for you on your site, please watch it in its entirety for reference. Please check the private content area.

If you are still experiencing issues, could you please make a video of your issue and share it with us for a better reference to understand your issue, so that we can provide you with a proper solution?

You may use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website, then share the URL here.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356519 Copied In reply to: Xstore theme conflict with woocommerce in my site

Tony Rodriguez

Support staff

May 12, 2023 at 09:46

Hello @AnimalShop,

Thank you for your response. Upon further review, we have noticed that third-party plugins are still active on your site. We kindly request that you deactivate all third-party plugins and grant us permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations.

We look forward to your cooperation.

Best regards,
8Theme’s Team

#356460 Copied In reply to: The XStore theme does not work with Elementor
Tony Rodriguez

Support staff

May 12, 2023 at 09:28
Hello, @invis,

To use an external style sheet on a particular page, you can add the link to the external stylesheet in the <head> section of your HTML code, within the <head> tags.

Here’s an example of how to add a link to an external stylesheet in HTML:

<!DOCTYPE html> <html> <head> <title>My Web Page</title> <link rel="stylesheet" type="text/css" href="mystyle.css"> </head> <body>  </body> </html>

Make sure that the href attribute in the link tag is pointing to the correct path of your external stylesheet.

If the above method is not working for you, you can try using wp_enqueue_style() function in your theme’s functions.php file.

Here’s an example of how to enqueue a stylesheet in WordPress using wp_enqueue_style():

function my_styles() { if (is_page('your-page-slug')) { // replace with your page's slug wp_enqueue_style('my-style', get_template_directory_uri() . '/mystyle.css'); } } add_action('wp_enqueue_scripts', 'my_styles');

In the above example, the is_page() function

Best Regards,
8Theme’s Team
#356458 Copied In reply to: External Stylesheet not working as expected
Tony Rodriguez

Support staff

May 12, 2023 at 09:27

Hello, Dilan,

1) We have just turned OFF the Header Overlap option under XStore > Theme Options > Header Builder > Multiple header > Home page header. Your issue should now be resolved. Please clear your browser cache and revisit your site to confirm.

Please refer to the image provided at the following link for further reference: https://ibb.co/25SQTCs

2) We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have added custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS.

Please refer to the images provided at the following link for further reference: https://ibb.co/PWfcGGT and https://ibb.co/vdJ71NG

Best Regards,
8Theme’s Team

#356457 Copied In reply to: how to product item page Man home menu off or remove
Tony Rodriguez

Support staff

May 12, 2023 at 09:11
Hello, Kapil Dev,

In order to solve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.home .product-details .st-swatch-in-loop.st-swatch-disabled-line-thought { display: none !important; }

The resulting screenshot should look like this: https://postimg.cc/JywNwsNG

Best Regards,
8Theme’s Team
#356453 Copied In reply to: Hi, I don’t want this variation swatches on homepage [Screenshot Attached]
Tony Rodriguez

Support staff

May 12, 2023 at 08:59

Hello David,

We are delighted to hear that our solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you require any further assistance.

Thank you for contacting us.
Have a wonderful weekend.

This topic is now closed.

Best regards,
8Theme’s Team

#356451 Copied In reply to: Modify the display with the AMP mobile version in the process of the product

Tony Rodriguez

Support staff

May 12, 2023 at 08:22

Hello, @vasak,

Unfortunately, it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

#356446 Copied In reply to: filter content view switcher
Tony Rodriguez

Support staff

May 12, 2023 at 07:07
Hello, Kris,

In order to solve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.single-product .woocommerce-tabs.et-clearfix.et_element.wc-tabs-wrapper.type-accordion.toggles-by-arrow.loaded { float: right !important; } .single-product-builder form.cart { float: left !important; margin-top: 40px !important; } .single-product .et_product-block .single-wishlist { position: absolute !important; }

The result should look like this: https://ibb.co/4t14rYy

Best Regards,
8Theme’s Team
#356433 Copied In reply to: Single product page: “Add to Cart & Quantity” Layout always centered
Tony Rodriguez

Support staff

May 12, 2023 at 06:43
Hello, NinjaEB,

Thank you so much for purchasing our theme and contacting our support center.

To change the color of the Special breadcrumb on the cart, checkout, and order pages”. please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.cart-checkout-nav .active { color: red !important; } .cart-checkout-nav .active:before { border-color: black !important; color: white !important; background-color: red !important; }

You may use the color name/code in the following code as per your needs.

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team
#356430 Copied In reply to: How to style the checkout progress bar breadcrumb
Tony Rodriguez

Support staff

May 12, 2023 at 06:33

Hello @culkman,

We have noticed that you are using the default WP Bakery “Post Masonry Grid” element to fetch the theme Custom Post Type “portfolio” as a data source. While this element is able to pick up the content, it does not fetch all the Custom Post Type data such as the featured image, taxonomy, etc. For this purpose, we have our own pre-built element named “Portfolio”.

We have set up the Portfolio element just under the Post Masonry Grid and it is working perfectly fine on your site. Therefore, we suggest that you use the Portfolio element instead of the Post Masonry Grid and configure it according to your requirements.

Please refer to the attached screenshots for further information.

https://postimg.cc/yWcqLKrj
https://postimg.cc/YvyypDsj

Best Regards,
8Theme’s Team

#356429 Copied In reply to: I installed the theme now and it doesn’t show gallery

Tony Rodriguez

Support staff

May 12, 2023 at 06:12

Hello, @AnimalShop,

We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Please also try to read and follow the instructions provided by the Elementor Documentation here: https://elementor.com/help/cant-edit-with-elementor/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#356426 Copied In reply to: The XStore theme does not work with Elementor

Tony Rodriguez

Support staff

May 12, 2023 at 06:09

Hello, william hsueh,

Thank you so much for purchasing our theme and contacting our support center.

1) To change the colors of the links on your website, please navigate to XStore > Theme Options > Styling/Colors > Choose Main Color and select the desired color. Once you have made your selection, please remember to publish the changes and clear your server and browser caches before checking back on your site.

For reference, please see the image provided.
https://ibb.co/v1K2gpm

2) If the issue still persists afterward, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

In order to assist you further, could you please provide us with a screenshot of the issue, the hyperlink text color you wish to change, and the URL of the page?

You may upload the screenshots on https://imgbb.com/ or https://imgur.com/upload and paste the links here.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#356425 Copied In reply to: The hyperlink text of all pages or posts is black

Tony Rodriguez

Support staff

May 12, 2023 at 05:54

Hello @Inesita,

Unfortunately, the WooCommerce platform does not provide the option you are looking for. We apologize, as the current version of the theme does not support this feature and would require additional customization. Our item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team at WPKraken team.

Alternatively, you may use a third-party plugin to meet your requirements, but please note that this is done at your own risk.

Best Regards,
8Theme’s Team

#356424 Copied In reply to: Making fields optional on checkout depending on delivery type of order

Tony Rodriguez

Support staff

May 12, 2023 at 05:50

Hello Shirley Djaka,

We have provided the possible options for the order to show the products in the carousel under the element setting. Please refer to the screenshot provided for further details: https://postimg.cc/xXJftMvN

Best Regards,
8Theme’s Team

#356423 Copied In reply to: Order by name products on carousel products in my homepage

Tony Rodriguez

Support staff

May 12, 2023 at 05:48

Hello, Dilan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to resolve your issue, please navigate to XStore > Theme Options > Header Builder > Header Overlap & Transparent > Header Overlap and set it to “OFF” before publishing.

Please refer to the image provided at the following link for further reference: https://ibb.co/gr15TFY

If the issue still persists afterward, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#356422 Copied In reply to: how to product item page Man home menu off or remove

Tony Rodriguez

Support staff

May 12, 2023 at 05:38

Hello, Paulgor,

Thank you for selecting XStore as your WooCommerce WordPress theme.

We recommend disabling all third-party plugins (including cache plugins and deactivating the CDN on your site) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then testing again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and provide assistance accordingly.

Please be aware that you should take a complete backup of your site before proceeding.

Best Regards,
8theme Team

Please contact administrator
for this information.

#356421 Copied In reply to: Long loading and failure to display blocks (continuous loading)

Tony Rodriguez

Support staff

May 11, 2023 at 13:11

Hello, Chyston,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your website. We have removed the multiple header condition and disabled the header overlap option under XStore > Theme Options > Header Builder.

You now have the ability to customize the default header to suit your needs.

Please refer to the images provided at the following link for further reference: https://ibb.co/84j5Tt7
https://ibb.co/W3wDDnQ

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#356371 Copied In reply to: Page content on some pages showing up beneath the header

Tony Rodriguez

Support staff

May 11, 2023 at 12:41

Hello, @Rajesh,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#356365 Copied In reply to: Mobile view issue in Xstore theme Industrial power tools demo

Tony Rodriguez

Support staff

May 11, 2023 at 12:36

Hello, @abanoubmourad,

There are several factors that could be contributing to the slow loading time of your website. Here are some possible solutions to consider:

1. Optimize images: Large images can significantly slow down a website’s loading time. Make sure that your images are compressed and optimized for web use.

2. Minimize HTTP requests: Each file that your website loads requires an HTTP request. Try to minimize the number of files that your website is loading by combining multiple files (such as CSS and JavaScript files) into a single file.

3. Use a Content Delivery Network (CDN): A CDN can help to speed up the delivery of your website’s content by caching it on multiple servers around the world.

4. Enable caching: Caching can help to reduce the amount of time it takes to load your website by storing frequently accessed files in the user’s browser.

5. Minify CSS and JavaScript: Minifying your CSS and JavaScript files can help to reduce the file size and improve loading times.

6. Reduce server response time: A slow server response time can significantly impact your website’s loading time. Check with your web host to see if there are any issues with your server configuration.

7. Consider using a faster hosting provider: If you have tried all of the above solutions and your website is still slow, consider upgrading to a faster hosting provider.

Please read our theme documentation as well on speeding up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

I recommend running a website speed test with GTmetrix to get more detailed information about the specific issues that are slowing down your website. That tool can provide you with actionable recommendations to help you improve your website’s performance.

Best Regards,
8Theme’s Team

#356364 Copied In reply to: i have very long load time + 14 second i want to solve this

Tony Rodriguez

Support staff

May 11, 2023 at 12:07

Hello, Nick,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

#356356 Copied In reply to: Category order and selection in shop side panel

Tony Rodriguez

Support staff

May 11, 2023 at 11:58

Hello, @Chyston,

We hope you are doing well. Could you please provide us with more information regarding your issue so that we can better assist you? We look forward to hearing from you.

We kindly request that you provide a screenshot or video of your issue so that we can better understand the problem and provide you with an appropriate solution.

You may upload the screenshots on https://postimages.org/ or https://imgbb.com/ and paste the links here.

We apologize for the inconvenience, but the admin login details you provided are not valid. We kindly ask that you provide us with valid WordPress admin access. For reference, please check the private content area. We look forward to helping you resolve this issue.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356353 Copied In reply to: Page content on some pages showing up beneath the header
Tony Rodriguez

Support staff

May 11, 2023 at 11:21
Hello, Kris,

In order to solve your issue, please choose “column” under “direction” and then please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

.single-product-builder form.cart .quantity .quantity-wrapper.type-square { left: 0 !important; position: fixed !important; }

The result should look like this: https://postimg.cc/nC6GbXKM

Best Regards,
8Theme’s Team
#356351 Copied In reply to: Single product page: “Add to Cart & Quantity” Layout always centered
Tony Rodriguez

Support staff

May 11, 2023 at 07:12

Hello, PR,

Thank you for using our theme and for contacting us.

In order to make the mobile menu similar to the website as on the PCA, you will need to create a static block and then activate the custom HTML block in the mobile menu. Please read and follow the instructions written in this topic: https://www.8theme.com/topic/how-to-add-images-on-mobile-menu/

We hope this will solve your issue.

Best Regards,
8Theme’s Team

#356310 Copied In reply to: How to add better product options on the mobile screen?

Tony Rodriguez

Support staff

May 11, 2023 at 06:31

Hello @Chris0483,

We have logged into your site and found that the French language translation file is already present and functioning properly. Please refer to the screenshots below and try clearing the cache of your site and check back again.

https://postimg.cc/jnP73MMJ
https://postimg.cc/ZWd6WK8L

Best Regards,
8Theme’s Team

#356309 Copied In reply to: Impossible to add file translation with loco
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Viewing 30 posts - 9,361 through 9,390 (of 13,156 total)

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Forum Replies Created

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