Hello, @wemakemarkting,

We are pleased to hear that your translation issue has been successfully resolved with the assistance of our video guide.

Regarding your checkout page issue, it can be addressed by using Custom CSS. We have taken the liberty to prepare the custom CSS for you. Please copy and paste the following CSS code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Afterward, please clear your browser cache and revisit your site.

.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table {
    background-color: transparent !important;
}
.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table tbody tr.cart_item.st-item-meta td.product-name {
    padding-left: 20px !important;
}
.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table tbody tr.cart_item.st-item-meta td.product-total {
    padding-right: 20px !important;
}
.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table tfoot tr th {
    padding-left: 20px !important;
}
.woocommerce-checkout tr.woocommerce-shipping-totals.shipping td label {
    font-size: 11px !important;
}
.woocommerce-checkout table.shop_table.woocommerce-checkout-review-order-table tfoot tr td {
    padding-right: 20px !important;
}

The final result should appear as follows: https://postimg.cc/qz4gqW61

Best Regards,
8Theme’s Team

Hello, @mariangio,

We acknowledge your query and confirm that the solution provided will indeed apply to the entire footer.

Should you wish to center the content of only the second column in the footer, we recommend copying and pasting the following CSS code into the designated path: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. This should effectively resolve your issue:

@media(min-width: 992px){
.footer-widgets.col-md-4:nth-child(2) {
    justify-content: center !important;
    display: flex !important;
}
}

Upon successful implementation, the result should resemble the attached image: https://postimg.cc/xXj2LRty

Best Regards,
8Theme’s Team

Hello, @ecommercedev,

We appreciate your provision of the reference site for which you aim to replicate the layout of a single product page on your site.

This can be accomplished using the custom single-product page builder. Please navigate to Xstore > Theme Options > Woocommerce > Single Product Builder and customize the single product page according to your needs.

Please refer to the attached image for guidance.
https://imgur.com/4f7wVVt

https://imgur.com/nCrsLC0

Yet still I have few issues with that layout.

1. Main header:
– Header Builder -> Header Sticky -> Main Header Sticky option is ON
– Header Overlap & Transparent -> Header Overlap -> option is ON
– Single Page Builder -> Layout -> Full Width option is ON

You can see the Main Header overlaps single product page container content.

1) In order to address your concern, we recommend creating Multiple headers for specific pages on your website. Please follow the steps below:

1. Navigate to the ‘Theme Options’ on your website.
2. Proceed to the ‘Header Builder’ section.
3. From there, go to ‘Multiple Headers’.
4. In this section, you can create a new header for a single product page and set conditions to ‘Singular’ and ‘All products’. You can also create and edit as needed.

After creating the header, please follow these steps:

1. Edit the single product page header.
2. Go to ‘Header Sticky’ and select the ‘Main Header Sticky’ option.
3. Turn this option OFF.
4. Proceed to ‘Header Overlap & Transparent’, select ‘Header Overlap’ and turn this option OFF.
5. Publish your changes.

For your reference, we have attached a screenshot illustrating these steps.
https://imgur.com/vg4rO3C

https://imgur.com/p6rRcp1

We also recommend watching this instructional video about ‘Multiple Headers’: https://youtu.be/BpeXfzNwkOc

We hope these instructions will help you resolve your issue.

Regarding the remaining points, we will get to you shortly.

Best Regards,
8Theme’s Team.

Hello, @Liva,

Thank you for reaching out and for letting me know that you’ve tried the suggested solutions. I’m sorry to hear that the problem is still persisting.

Reaching out to WooCommerce support is a great step to take, and they should be able to provide you with more specific assistance for this issue.

In the meantime, here are a couple of additional suggestions:

Check for Plugin Conflicts: Sometimes, conflicts between different plugins can cause issues. You might want to temporarily deactivate all your plugins except for WooCommerce to see if the problem persists. If it doesn’t, then you can reactivate the plugins one by one to identify the conflicting one.

Update Everything: Ensure that you have the latest versions of WordPress, WooCommerce, and your theme installed. Outdated software can sometimes lead to compatibility issues.

Check for JavaScript Errors: Use your browser’s developer console to check for any JavaScript errors on the affected pages. Sometimes, these errors can provide clues about the issue.

If you try these steps and the problem still isn’t resolved, WooCommerce support should be able to assist you further. Please keep us updated on your progress, and we are here to help if you have any more questions.

Best Regards,
8Theme’s Team

Hello, @kanompunk,

We hope you are doing well. We understand that you would like to know how to use/setup ChatGPT with XStore.

We recommend that you watch the video provided at the link below for a better reference: https://www.youtube.com/watch?v=kf5fUK8Wh_4.

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help and explain any and all aspects.

Best Regards,
8Theme’s Team

Hello, @ijlal,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of your website’s single product page and are pleased to inform you that we did not encounter any issues. The ‘Add to Cart’ and ‘Buy Now’ buttons are displaying correctly on your site.
https://imgur.com/p3kJYCR

For future reference, should you wish to modify the ‘Add to Cart’ and ‘Buy Now’ button settings on the single product page, please follow these steps:

1. Navigate to Xstore.
2. Select Theme Options.
3. Proceed to Woocommerce.
4. Choose Single Product Builder.
5. Click on Add To Cart & Quantity.
6. Adjust all available settings according to your preference.
7. Publish the changes.

Please refer to the attached image for a visual guide.
https://imgur.com/y9Sd0WA

We trust this information will be of assistance to you. Should you have any further queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @anand,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @gunjan gulati,

We regret to inform you that the administrative login details you have provided are invalid or not functioning properly. As a result, we are unable to access the backend of your website. We kindly request you to check the private content area for further information.

1) Could you kindly provide a detailed description of the issue you are facing and specify exactly what you require? And, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, Provide valid/working temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

2) Do you mean this: https://imgur.com/JC66wbI

If you are interested in removing this block, kindly proceed to XStore > Theme Options > WooCommerce > Single Product Builder > Delete Custom HTML Block in Section and then click on ‘Publish’.

Please refer to the attached image for further clarification. https://imgur.com/goN3oh1

3) To add or remove widgets in the main header, kindly follow these steps: Navigate to XStore > Theme Options > Header builder > Main Menu. You can then make the necessary adjustments as per your requirement and click on ‘Publish’ to save the changes.

For your convenience, we have provided a screenshot here for your reference.
https://imgur.com/KRGpBOO

We trust that this solution will effectively address your concern.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
Team 8Theme.

Hello, @anand,

Thank you for providing us with the URLs of the products. As you are aware, one of these is a simple product and the other is a variable product. The variable product is displaying correctly in full width, however, the simple product is not.

To rectify this issue and ensure both products display in full width, please follow the instructions below:

1. Copy the following CSS code:

.single-product .wc-delivery-time-response {
    width: 100% !important;
}

2. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Global CSS on your website’s backend.

3. Paste the copied CSS code into the Global CSS section.

This should resolve the issue and result in both products displaying at full width.

Please see the attached image for a visual representation of how the result should appear: https://postimg.cc/G985ptWC

Best Regards,
8Theme’s Team

Hello, @DAVID,

We are writing to inform you that we have confirmed the issue you reported is specific to your site. Upon testing on our end, we found that ‘Out of Stock’ products do appear in the search results.

For your reference, we have attached screenshots from our test site:

https://imgur.com/kKdsyoS
https://imgur.com/y0CyYW7
https://imgur.com/7aeBf3T

1) Should you desire to display out-of-stock products in your search results, we recommend disabling all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). This includes cache plugins. Following this, please clear your browser’s cache and check again. It is plausible that one of these additional plugins is the root cause of the issue.

If the problem continues, we kindly ask that you keep all third-party plugins deactivated on your site and provide us with permission to debug your site. This process includes the deactivation of all third-party plugins and on-site customization. This will enable us to conduct a thorough investigation and provide you with the necessary assistance.

We would like to remind you to take a full backup of your site before proceeding with these steps.

2) We kindly request you to attempt activating the parent theme and then revert back to us with the results.

3) We recommend Update the Xstore theme and Xstore Core plugin to the latest version.
The most recent versions available are 9.1.14 for the theme and 5.1.14 for the core plugin. You can review the changelog at the following link: https://xstore.8theme.com/update-history/ and check again.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

– https://www.8theme.com/documentation/xstore/plugins/plugins-update/

We kindly recommend that you take a complete backup of your site before proceeding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @HmirceaD,

Thank you for contacting us and for using XStore.

We have resolved the issue successfully. However, You may only see the changes tomorrow. To view the updates/ Install yellowpencil plugin immediately, we recommend clearing your cache now.

Please check the private content area

We hope this Helps.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Rev7,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Please note that we have implemented the ‘Purge all cache’ and ‘LiteSpeed Cache plugin’ on your site, which has effectively addressed the issue at hand.

We appreciate your patience and understanding during this process. Should you encounter any further issues, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @be Marketing,

We appreciate your patience and cooperation. We are pleased to inform you that the issue you reported has been resolved. We kindly request you revisit your site after clearing your browser cache.

For your information, we have commented out the CSS code located under Xstore > Theme Options > Theme Custom CSS > Global CSS.

Please note that the background image for the breadcrumbs is derived from the custom CSS code.

For your reference, we have attached an image below:
https://imgur.com/MwmqI2r
https://imgur.com/LBj8Hs5

Best Regards,
8Theme’s Team.

Hello, @anand,

We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products and product variations and can be added as accessories.

If you would like to request this feature for variable products, please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

We thank you for your understanding and look forward to your continued support.

Kind Regards,
8theme team

Hello, @Inesita,

We understand that you have implemented the “Active Product Filter” widget in your shop sidebar, which displays only active filters. Additionally, we understand that you have used multiple filter widgets in the same sidebar.

Your main concern is why when you select the filter it shows in the active filter, but after selecting the product category and product tags it disappears. This is the default behavior, as the product categories and tags are not coming from the filter widget, but rather from a separate widget called “product categories and product tags”. The other filters are coming from the filter widget.

We kindly request you to submit your requirement to our developer’s team via the following link: https://www.8theme.com/taskboard/

We hope this clarifies the matter.

Best regards,
8Theme’s Team