Hello, @Glam.eu,

Thank you for contacting us and for using XStore.

We regret to inform you that the Xstore Archive Products widget does not currently feature the capability to display a “hot” label. Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We apologize for any inconvenience this may cause and are grateful for your understanding.

Warm regards,
The 8Theme Team

Hello, @smalameri,

We kindly request that you proceed with the translation of the specified string within the Xstore theme’s language file under loco > Themes. Upon completion, please review the changes to ensure accuracy.

We are optimistic that this action will rectify the issue at hand.

Warm regards,
The 8Theme Team

Hello, @smalameri,

Thank you for reaching out to us with your query.

Upon reviewing your website, we are pleased to inform you that the previously mentioned strings have been successfully translated. Our team has conducted an inspection using the customizer mode and can confirm that the changes are displaying correctly. For your convenience, we have attached an image to serve as a reference in private content area.

To ensure optimal performance, We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process and then review your site once more.

We trust that this action will effectively resolve the issue at hand.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @scrumgum,

Thank you so much for purchasing our theme and contacting our support center.

1/ With reference to your inquiry about the Loco Translate plugin, we kindly request that you consult the instructions provided in our theme documentation, which can be found at the following URL: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Should you encounter any difficulties or if the issue persists, please do not hesitate to provide us with a screenshot illustrating the problem, along with a detailed description of the outcome you are aiming to achieve. This will greatly enhance our understanding and enable us to offer more targeted assistance.

Furthermore, for us to conduct a thorough examination of your settings and extend the necessary support, we would appreciate it if you could supply us with your site’s wp-admin credentials. Please ensure that you submit this information in the private content area to maintain confidentiality.

2/ We would like to inform you that you have the ability to modify the product titles on the shop page. To do so, please follow these steps:

1. Go to the XStore section.
2. Access Theme Options.
3. Navigate to WooCommerce.
4. Proceed to the Shop section.
5. Click on Product Design.
6. Locate the Title HTML Tag.
7. Choose the appropriate option that suits your needs.
8. Ensure to save your changes by clicking the ‘Publish’ button.

For your convenience, we have provided a reference image to guide you through the process. https://imgur.com/31CiPeW

3/ We understand that you would like to hide the variation swatches on your website in various sections, including the shop page, product category page, homepage.

To achieve this, kindly navigate to XStore > Theme Options, then proceed to WooCommerce, followed by Shop elements. From there, access Variation swatches, select Positions, and choose the “Disable” option. https://imgur.com/TyubMEo

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Mike,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with screenshots illustrating the issue at hand. Additionally, please securely submit your website’s wp-admin credentials in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

1/ We kindly request that you proceed to the WordPress Dashboard, then select ‘Sale Booster’ followed by ‘Safe and Secure Checkout’. Once there, please edit the settings according to your preferences and ensure to publish the changes. https://imgur.com/3tm5BtZ

Additionally, we encourage you to review our theme documentation for further guidance. https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

2/ We kindly request that you proceed to the WordPress Dashboard, then navigate to the “Widgets” section. Once there, please select the “Single Product Page Sidebar” and review the specific blocks in use.

Should you need to make any edits to a particular block, you may do so by accessing the “Static Block” section within the WordPress Dashboard. Please make the necessary adjustments as per your requirements and ensure to publish the changes once completed.

For your convenience, we have provided an image for reference. https://imgur.com/HrPyEgG

We hope this information is helpful. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Farhad,

Thank you for your response.

Upon reviewing your website, we have ascertained that the WPBakery Page Builder is currently in use. This has been identified as the primary factor preventing modifications to the layout of the cart page.

We would like to inform you that the XStore Cart Page Builder is exclusively compatible with the Elementor Page Builder at this time.

For further guidance and to optimize your experience with our theme, we kindly invite you to consult our comprehensive documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

We trust this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Frank,

You’re welcome! We are glad we could assist you. If you have any more questions or need further assistance in the future, feel free to reach out. Have a fantastic day, and thank you for leaving a review on ThemeForest! Your feedback is greatly appreciated.

Best regards,
The 8Theme Team

Hello, @Kyriakos,

Do you mean this: https://imgur.com/SqFwaeH ?

We would like to inform you that within the Xstore settings > Theme Options > Speed optimization, there is a feature titled ‘Image Loading Type.’ We kindly request that you select the ‘Default’ option and proceed to publish the changes. For your convenience, we have provided an image for reference. https://imgur.com/cROUb1V

Furthermore, we suggest that you temporarily disable any caching plugins, as well as any server caching mechanisms, before re-evaluating the issue. We believe that this step may contribute to resolving the matter.

If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, Please describe your problem in detail what exactly you want or your desired goal and provide temporary wp-admin access in private content area, so that we will further check it for you and help you.

Thank you for your cooperation.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Nicolo,

Thank you for reaching out to us with your query.

We have conducted a thorough examination on our test site and confirmed that variable products can be successfully added to the cart via the quick view feature without any issues. It appears that the difficulty you are encountering is isolated to your website.

To assist you more effectively, could you kindly provide the URL of the page where the problem is occurring? Additionally, we would appreciate it if you could share your site’s wp-admin credentials in a secure, private content area. This will enable us to delve into your settings and offer the necessary support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @MatV,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you furnish us with the URL of the static block in question. Additionally, please provide your WordPress administrative credentials in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm regards,
The 8Theme Team

Hello, @trendy,

Thank you for contacting us and for using XStore.

1/ You have the option to add two global custom tabs through the XStore > Theme Options > Woocommerce > Single product builder > Tabs. Additionally, you can create an individual tab for each product via the product settings. For detailed guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/.

Should you require more tabs beyond these options, we suggest exploring third-party plugins such as:
– WooCommerce Documentation on Editing Product Data Tabs: https://docs.woocommerce.com/document/editing-product-data-tabs/
– YIKES Easy Custom WooCommerce Product Tabs: https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/

If you are interested in paid customization services, please submit your request through your account page on our website.

Best regards,
8Theme’s Team

Hello, @Farhad,

Thank you for contacting us and for using XStore.

We are pleased to inform you that it is indeed feasible to include a subscription product on the Cart Page.

To accomplish this, kindly follow the steps outlined below:

1. Utilize the XStore builders and navigate to the Cart Page Builder.
2. Add the Product Carousel Widget.
3. For the Data Source, please select ‘Featured Products’ and proceed to update the settings.

Subsequently, you are requested to:

1. Go to the WordPress Dashboard.
2. Select ‘Products’ followed by ‘All Products’.
3. Choose the products that you wish to display as featured on the Cart Page.

Once you have completed these steps, we invite you to review your Cart Page to see the changes.

For your convenience, we have included images for reference.

https://imgur.com/3wcVvZc
https://imgur.com/mwW5MaA
https://imgur.com/E7pK2da

Additionally, please read next articles: https://woo.com/document/subscriptions/subscription-product-vs-subscription/#:~:text=A%20subscription%20product%20is%20something%20offered%20to%20the%20customer%20for,subscriptions%20will%20be%20created%20automatically.

https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

We trust this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @filmguerilla,

Please feel free to take the necessary time to complete the troubleshooting process. We would appreciate it if you could inform us of the outcome at your earliest convenience.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Frank,

Thank you for your response.

1) To activate the maintenance mode on the site please follow the steps:
Navigate to XStore > Maintenance Mode > On. https://imgur.com/a/0uQNppf

You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.
We hope this information is helpful. https://www.veed.io/view/4fc5190c-8f00-4810-a5c8-6446dc880078?sharingWidget=true&panel=share

2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

Should you not currently possess a maintenance page, you can easily create one by following these steps:

1. Navigate to your Dashboard.
2. Proceed to Pages and select ‘Add New’.
3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

For your convenience, a visual guide is available at the following link:
https://ibb.co/RN2h5Mz
https://imgur.com/a/CldYq4i

Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

We hope this helps.

Warm regards,
The 8Theme Team