Hello, @Gaurav,

We are pleased to provide you with the necessary steps to adjust the alignment and color of the category names on your website.

Please proceed with the following instructions to implement the changes:

1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
2. Insert the following CSS code:

.category-grid.valign-center .categories-mask {
    top: unset !important;
}
.category-grid .categories-mask a {
    color: red; /* You can change 'red' to any color that fits your design */
}

This code will align the category name below the category image and set the color of the category name. You are free to modify the color according to your preferences.

To view the expected result, please visit this link: (https://paste.pics/R105D)

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @mutta,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

OR You can use any third-party plugin for it, which better meets your requirements but at your own risk.

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @sethr,

We are reaching out to kindly request an update to the display order of the reviews for our product, specifically changing the sequence from oldest to newest.

Please follow the outlined steps below to make this adjustment:

1. Navigate to your Dashboard and select ‘Settings’.
2. Proceed to ‘Discussion’.
3. In the ‘Other comments’ section, select ‘newer’ to ensure comments are displayed with the newest at the top of each page.
4. Click ‘Save’ at the bottom to publish these changes.

For your reference, you can view the following images which illustrate these steps in private content area.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @jimie,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Eyagos,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have attached an image that outlines the adjustments made.

Best regards,
8Theme’s Team

Hello, @Eyagos,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Darius,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Web Next2b,

Do you mean this sidebar and banner Space? https://paste.pics/R0RQ6

We are writing to inform you that the login credentials you have provided do not include administrator privileges. To enable us to conduct a comprehensive review of your site settings and provide more effective support, we kindly request that you grant us access with an administrator user role.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to your prompt response.

Best regards,
The 8Theme Team

Hello, @GNC,

It’s good to hear that PHP 8.0 is working for you now. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Have a nice day!

Best regards,
8Theme’s Team

Hello, @GNC,

Thank you for your response.

1/ We have conducted a thorough investigation of the issue you reported on our test site. After careful examination, we found that the product image thumbnail at the bottom is functioning and displaying correctly on our test environment.

It appears that the issue is isolated to your site.

2/ We have recently reviewed your website and noticed that the CDN is still active. To assist you further, we have recorded a detailed video which is available in the private content area for your review.

We kindly request that you temporarily disable the CDN on your website and check the functionality again. This will help us ensure that everything is running smoothly.

3/ Please downgrade Php version 8.3 to 8.0 and Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @Sean,

Thank you for your response.

We would like to inform you that to achieve full-width slides, we recommend using the Slides Widget provided by Xstore. To assist you further, we have recorded a demonstration video which you can view at your convenience. Please access it in the private content area

Should you continue to experience issues, we kindly ask that you provide your login details in the private content area. This will allow us to examine your settings more closely and provide the necessary support. Your cooperation will help us to address your concerns more effectively.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @Wealth Magnet,

Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.

We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
Clear the cache to be able to see the fix.

Kind Regards,
8theme team

Hello @webdesign,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have encountered with the Elementor plugin, we kindly request that you refer to the official documentation provided by Elementor. The following link will direct you to the relevant guide that outlines the necessary steps to resolve the issue with the widget panel not loading: https://elementor.com/help/elementor-widget-panel-not-loading/

We hope you find this resource to be valuable and that it effectively assists you in troubleshooting the problem. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @belen,

Upon reviewing your website, we have noticed that the products archive page (Shop Page) has been constructed using the Elementor Page Builder. Currently, the category images are set to a default size. Should you wish to customize these dimensions, please follow the steps outlined below:

1. Navigate to ‘Xstore Builders’.
2. Select ‘Product Archive Page’.
3. Edit the currently active Product Archive Page using Elementor.
4. Locate the ‘Product Categories List’ widget.
5. Within the widget, find the ‘Image Size’ area where you can adjust the dimensions as per your requirements.

For your reference, you can view the following image which illustrates these steps in private content area.

Should you require further assistance or have any additional questions, please do not hesitate to contact us. We are here to help.

Best regards,
The 8Theme Team

Hello, @GNC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have identified a potential cache issue that may be affecting the performance of your website. To assist us in diagnosing this problem more accurately, we kindly request that you temporarily deactivate the cache plugin and CDN currently in use on your site. https://imgur.com/9aIBwc9

Please ensure that you access your site using a freshly opened browser after making these changes. This will help us determine if the issue persists without the influence of cached data.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

Should you have any further questions or concerns, please do not hesitate to contact us. Our support team is always ready and available to assist you.

Best Regards,
8Theme’s Team.