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Sales Boosters Not Deactivating on my website

This topic has 7 replies, 3 voices, and was last updated 8 hours, 21 minutes ago ago by Andrew Mitchell

  • Avatar: Wealth Magnet
    Wealth Magnet
    Participant
    May 23, 2024 at 05:37

    None of the sales boosters are deactivating when clicking on the deactivate button and the settings button is not working either. I tried deactivated all other plugins and clearing my computers cookies and cache.

    Files is visible for topic creator and
    support staff only.
    #396312 Copied Theme version: 9.3.10
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 23, 2024 at 06:01

    Hello, @Wealth Magnet,

    Thank you for reaching out to us and for providing a detailed description of the issues you are encountering. We apologize for any inconvenience this may have caused.

    We kindly request that you apply the necessary patch to address the current issue. Your prompt attention to this matter would be greatly appreciated – https://prnt.sc/be_xgXYbKl0u
    Clear the cache to be able to see the fix.

    Kind Regards,
    8theme team

    #396317 Copied
    Avatar: Wealth Magnet
    Wealth Magnet
    Participant
    May 23, 2024 at 06:16

    Sorry I forgot to mention I applied the patches as well.

    Files is visible for topic creator and
    support staff only.
    #396318 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 23, 2024 at 08:07

    Hello, @Wealth Magnet,

    Thank you for your response.

    We are currently unable to access your website as it appears to be in maintenance mode.

    To assist you effectively, we kindly request that you provide us with the WP-admin credentials. Please ensure that you submit these details securely in the private content area designated for sensitive information.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Your cooperation will enable us to examine your settings closely and provide the necessary support.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #396332 Copied
    Avatar: Wealth Magnet
    Wealth Magnet
    Participant
    May 23, 2024 at 20:11

    OK thanks

    Please contact administrator
    for this information.
    #396438 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 24, 2024 at 06:02

    Hello, @Wealth Magnet,

    Thank you for providing the wp-admin login details.

    We are pleased to inform you that the issue you reported has been successfully resolved through the application of the necessary patches.

    For your reference, we have recorded a video demonstrating the resolution. You can view this video in the private content area.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #396444 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 16, 2024 at 02:59

    Dear Wealth Magnet,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #400033 Copied

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The issue related to '‘Sales Boosters Not Deactivating on my website’' has been successfully resolved, and the topic is now closed for further responses

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