Woocommerce quantity button not working on checkout / cart pages

This topic has 3 replies, 3 voices, and was last updated 3 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: jimie
    jimie
    Participant
    May 23, 2024 at 15:00

    Hello,

    I’m having a problem on my website, in checkout and cart page the quantity button is not working can you please assist me?

    Regards

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 24, 2024 at 06:20

    Hello, @jimie,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 24, 2024 at 07:43

    Dear jimie,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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