Hello, @Jari de Boer,

Upon reviewing the login details provided in the private content section, we regret to inform you that we are unable to access the backend of your website. To facilitate our continued support, we kindly request that you provide us with administrator login credentials.

Please follow the steps outlined below to create a new administrator account:

1. Navigate to the Dashboard, select ‘Users’, then click on ‘Add new’.
2. Assign the role of ‘Administrator’ to the new account.
3. For guidance, please refer to the image provided here: [http://prntscr.com/s3rc9m](http://prntscr.com/s3rc9m)
4. Once the account is created, please share the username and password with us via the Private Content area. For reference, see this image: [http://prntscr.com/s5mao7](http://prntscr.com/s5mao7)
5. You may use any email address for the new account; it does not need to be your personal email.

We appreciate your cooperation and look forward to your prompt response so we can proceed efficiently.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Allen,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has implemented the necessary CSS code to enhance your website’s functionality.

You can review the update by navigating to: Xstore > Theme Options > Theme Custom CSS > Global CSS on your website’s dashboard.

For your convenience, we have also included a screenshot in the private content area of your account for further reference.

Should you require any additional assistance or have further inquiries, please feel free to contact us at your earliest convenience.

Best regards,
The 8Theme Team

Hello, @mohammad,

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has added the necessary CSS code to your website. You can find this update in the following location: Xstore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have included a screenshot in the private content area of your account.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are reaching out to guide you through the process of updating the text in the mini cart footer of your website.

Please follow the instructions below based on the method you are using to manage your website’s header:

1. **For Customizer Users in XStore Builders:**
– Navigate to: XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message.
– Edit the content in the Text tab.
– For your reference, please view the image here: (https://paste.pics/edit/R3IPE)

2. **For Elementor Users in XStore Builders:**
– Navigate to: XStore > XStore Builder > Header.
– Edit the header, then proceed to the Cart widget located under the Off Canvas Dropdown Section.
– Modify the Footer Content as required.
– Click “Update” to save the changes.
– For your reference, please view the image here: (https://paste.pics/edit/R3IPI)

We trust this information will assist you effectively. Should you need any further assistance or have questions, please feel free to contact us.

Kind Regards,
The 8theme Team

Hello, @Syed Nazar Ur Rehman,

Thank you for your response.

To the challenges faced during demo content import, we acknowledge the significance of a seamless setup process and apologize for any inconvenience caused. To address the errors encountered—media not installed, options not installed, menu not installed, default_woocommerce_pages not installed, and version_info not installed—please adhere to the following steps:

Confirm that your server aligns with the minimum requirements for our theme, including PHP version compatibility.

1-XStore Theme Requirements: set PHP version 8.0 https://imgbb.com/tpL7tV9

https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

2-Refer to our theme documentation about the Demo Content: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

After that, if the issue persists, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, Let us know which demo you want to import on your site so that we will help you to import demo on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We would like to inform you that the display of additional tabs is contingent upon the volume of content you input. Should the content exceed the capacity of one view, it may overlap into another view. To address this, we recommend implementing a scrollable interface within the tabs. This can be achieved by enabling the Scrollable Content property and adjusting the height of the view as follows:

1. Navigate to Xstore > Theme Options > WooCommerce (Shop) > Single Product Page.
2. Proceed to the Tab Widget section.
3. Enable Scrollable Content and set the appropriate height for the tab.

For your reference, please review the image provided in the private content area:

We hope this solution proves helpful. Should you require further assistance or have any more inquiries, please feel free to contact us. We are committed to ensuring your experience with our theme is as smooth and efficient as possible.

Best regards,
The 8Theme Team

Hello, @Eddie,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please test how it works when Storefront (default WooCommerce theme) is activated on the site. Let us know the result or even record a video of your actions and issues.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Alfi,

Thank you for contacting us and for using XStore.

We are reaching out to provide you with detailed instructions on how to apply an underline effect to the active tab in your dashboard using Elementor.

Please follow the steps outlined below:

1. Navigate to your Dashboard and select ‘Pages’.
2. Edit the “menu” page using Elementor.
3. In the Elementor editor, go to the General Tabs Section and select the Style Tab.
4. In the Style Tab, locate the Active Section and ensure the ‘Hide Builder’ option is disabled.
5. Click “Update” to save the changes.

For your reference, we have provided an image in the private content area.

We hope these instructions are helpful. Should you require any further assistance or have any questions, please feel free to contact us. We are here to support you.

Best regards,
The 8Theme Team

Hello, @bcbank,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have observed that the background image for the home slider is already visible. For your reference, we have provided an image in the private content area of our correspondence.

Additionally, it appears that the issue may be related to caching on your end. We kindly recommend that you clear your browser’s cache and access the site using a fresh browser session.

We trust this information proves helpful to you. Should you require any further assistance or have additional queries, please feel free to reach out to us at your convenience.

Best regards,
The 8Theme Team

Hello, @Syed Nazar Ur Rehman,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that upon reviewing your site, we have confirmed the successful installation of the XStore Core Plugin on your site.

2/ We have checked your site and found Failed to load resource: the server responded with a status of 404 () https://paste.pics/R3GWW

Please contact your hosting provider and ask them to fix it.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

After disabling all 3rd party plugins, please delete the demo content and import the demo again on your site.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @nomi,

Thank you for your prompt response.

We would like to guide you through the process of creating a header using Elementor. Please refer to the following detailed article for step-by-step instructions: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

Additionally, we offer a variety of prebuilt header templates that may suit your needs. These templates are designed to be easily customizable to fit your specific requirements. You can view and select any of these templates, then modify the content as needed.

For your reference, please review the image provided here: [View Image](https://paste.pics/R3GRN).

We trust this information will be useful to you. Should you need any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @webdesign,

Thank you so much for purchasing our theme and contacting our support center.

1/ Upon reviewing the “Additional Tabs” section on the Single Product Page, we observed that there is no line break or noticeable difference between the tabs when expanded. For reference, please review the images provided in the private content area.

To assist you further with your inquiry, we kindly request that you provide the URL and temporary access to the wp-admin of your website. This information will enable us to examine your settings more closely and offer a more precise and tailored solution.

Thank you for your cooperation.

2/ To assist you in creating a custom tab for your WooCommerce site, please follow the detailed steps provided below:

1. Navigate to the Theme Options by selecting:
– WooCommerce (Shop) > Single Product Page. For visual guidance, please refer to the screenshots available at the following links:
– http://prntscr.com/j1789v
– http://prntscr.com/j179fo

2. Alternatively, you can:
– Go to Products > Edit Product > Additional Product Options [8theme] where you can enter the Title for the custom tab and the Text for the custom tab.

For additional information and a more comprehensive guide, we highly recommend reading the following article from WooCommerce Documentation:
– https://docs.woocommerce.com/document/editing-product-data-tabs/

We trust this information will assist you. We are looking forward to hearing from you

Best Regards,
The 8Theme Team

Hello, @lassadmin,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are delighted to inform you that the issue you reported has been successfully resolved. The resolution involved deactivating the “Litespeed cache plugin” and implementing specific CSS code modifications.

Please find the CSS code added below, which you can locate in the Xstore > Theme Options > Theme Custom CSS > Global CSS:

1. **Product Archive Products Border Radius Removal:**

   .elementor-2007 .elementor-element.elementor-element-416b5929 .etheme-product-grid-item {
       border-radius: 0px !important;
   }

2. **Related Products Border Radius Removal:**

   .content-product {
       border-radius: 0px !important;
   }

For your reference, please review the images provided in the private content area:

2/ Upon reviewing the Additional Tabs Section, it has come to our attention that the custom CSS code you implemented is responsible for the blue background color and border radius on the active tabs. To address this, we have commented out the active tab code located in Xstore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, please review the following images which illustrate the changes:
– [Image 1](https://paste.pics/edit/R3AQN)
– [Image 2](https://paste.pics/edit/R3ARQ)

We hope this information proves helpful to you. Should you require further assistance or have any more queries, please feel free to contact us. We are committed to providing you with the support you need.

Best Regards,
The 8Theme Team

Hello, @amna,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has edited the settings by adjusting the “Set Overflow” to “Default” and updating the system accordingly.

For your reference, we have uploaded images that illustrate these changes in the private content area of our website.

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Gtmetrix https://gtmetrix.com/ . This tool can provide you with actionable recommendations to further enhance your website’s performance.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @nomi,

Thank you for reaching out to us with your concerns.

We are pleased to inform you that a solution to your issue has been provided. Kindly refer to the following link for detailed information: (https://www.8theme.com/topic/i-am-doing-any-changes-on-theme-is-not-appearing/#post-397802)

Please avoid creating duplicate topics for the same issue to ensure a smooth and efficient support process.

We hope you find this information useful. Should you need any further assistance, please feel free to contact us. We are committed to providing you with the necessary support.

Best Regards,
The 8Theme Team