Tony Rodriguez

Hello, @thebomb,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We have selected the ‘Wide Layout’ for your site and published the changes, which should address your concerns.

To view the updates, please clear your browser’s cache and revisit your site. For your reference, we have uploaded images illustrating the adjustments in the private content area of your account.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

1/ We kindly request that you consult the official documentation provided by Elementor to address this issue. You can find the relevant guide by following this link: (https://elementor.com/help/elementor-widget-panel-not-loading/). This guide outlines the necessary steps to resolve the problem with the widget panel not loading.

We trust that you will find this resource valuable and that it will effectively assist you in troubleshooting the issue.

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @Sabbir Ahmad,

We have reviewed your website using the Chrome browser and did not encounter any issues. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you continue to experience difficulties, we recommend clearing your browser’s cache or attempting to access the website with a different browser.

Additionally, we suggest reading the following article for more information on resolving common access errors: [HTTP 403 Forbidden: What is Error 403 and How Do I Fix It?](https://www.ionos.com/digitalguide/hosting/technical-matters/http-403-forbidden-what-is-error-403-and-how-do-i-fix-it/?srsltid=AfmBOoppomcpm0_wRpKhmMtpIVtrIPt5oKrg_FW5bWTh30f944svXhmS)

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Vijith,

Thank you for contacting us and for using XStore.

1/ In the latest versions of our theme, we have introduced new builders, such as the XStore Single Product Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) and the XStore Products Archive Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), new Header Builder, along with additional elements. Please note that some elements are designed to function exclusively within their respective builders, which is why they are restricted from use in other areas of the website’s content.

2/ We would like to kindly suggest the utilization of the XStore Prebuilt Mega Menu to enhance your website’s navigation experience. To implement this feature, you are required to create a static block using Elementor. Subsequently, you can effortlessly insert the Prebuilt Mega Menu onto your Elementor page by dragging it from the XStore Studio widget area. Once inserted, you have the flexibility to customize the mega menu according to your preferences.

For your convenience, we have provided visual references to assist you in this process:
https://imgur.com/a/Z7vjE71
https://imgur.com/a/XLhyCxs

Furthermore, we encourage you to review the XStore documentation pertaining to the Mega Menu for additional guidance, which can be found at the following link:
https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We trust that this information will prove to be valuable in addressing your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team.

Hello, @chienyi,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

To address the problem, we have deactivated the Developer Mode option within the XStore built-in email builder. This adjustment has rectified the issue you were experiencing.

You now have the ability to modify the email layout according to your preferences using the XStore email builder and publish it accordingly.

For visual reference, please view the images located in the private content area.

Additionally, we encourage you to consult our theme documentation for more detailed information and guidance at: [XStore Theme Documentation](https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/).

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @pankaj kumar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have thoroughly reviewed your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. To ensure optimal performance on your end, we kindly suggest clearing your browser’s cache and accessing the website with a different browser. We hope this resolves any difficulties you may be experiencing.

For further reference, please refer to the image provided in the private content area of our support platform.

Should the problem persist, we would appreciate it if you could inform us of the specific mobile device and browser you are using. This information will greatly assist us in understanding and addressing the issue more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @zhasanj7,

Thank you for your response.

We are pleased to inform you that we have successfully installed the XStore theme and core plugin, and have also imported the Car Parts demo on your staging site.

We hope this resolution meets your expectations and assists you effectively in your endeavors.
Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Sabbir Ahmad,

Thank you so much for purchasing our theme and contacting our support center.

We are ready to proceed with the installation of the XStore theme and XStore core plugin on your website. To facilitate this process, could you please provide us with the necessary wp-admin and cPanel access credentials? For security purposes, kindly submit these details in the private content area.

Additionally, please inform us about the specific demo you would like us to import to your site.

Thank you for your cooperation. We look forward to enhancing your website’s functionality.

Best Regards,
8Theme’s Team

Hello, @Adeeb Ahmed,

To implement global modifications, kindly insert the following custom CSS code by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce .elementor-5512 .elementor-element.elementor-element-138a7cbe .woocommerce-tabs .panel p {
    font-size: 25px !important;
    font-family: serif !important;
}

Please feel free to adjust the values in the custom CSS code according to your specific requirements.

We hope this help.

Best Regards,
The 8Theme Team

Hello, @maybendeler,

Thank you for your response.

Should you desire to modify individual color settings, please adjust the color code in the custom CSS code according to your preferences, as previously provided by us.

We trust this information will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @maybendeler,

Thank you for contacting us and for using XStore.

1. To modify the button colors, please insert the following custom CSS code in the designated section: Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.

.etheme-elementor-off-canvas_content .woocommerce-form-row .button {
    background-color: blue !important;
    border-color: #090a09 !important;
    color: #ffffff !important;
}

.mini-cart-buttons a {
    color: #fff !important;
    background-color: #63d913 !important;
    border-color: #000000 !important;
}

.btn-checkout, .mini-cart-buttons .btn-checkout {
    background-color: brown !important;
}

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @zhasanj7,

Thank you for your response.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

We hope you find this information helpful.

Best regards,
The 8Theme Team

Hello, @CasperTextil,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this helps.

2/ We kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps in avoiding any confusion and ensures you receive prompt and efficient assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @zhasanj7,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you encounter any further issues or require additional assistance, do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Imran Khalid,

Thank you for your response.

1/ We have reviewed your website and would like to inform you that the shop filter functionality is only works and visible only on archive pages, such as the Shop page and category pages.

By default, the shop filters are not working on simple pages,
– https://staging.ikmemoir.com/shop/men/
– https://staging.ikmemoir.com/shop/women/

We trust this information will be of assistance to you.

2/ We have reviewed the functionality of the mobile menu on our website using a personal mobile device, specifically testing the ‘Fragrances’ dropdown. We are pleased to inform you that it appears to be functioning correctly without any issues.

To assist you further, could you please specify the model of the mobile device on which you are experiencing difficulties? Additionally, it would be helpful if you could provide a video demonstrating the issue. This will enable us to understand the problem more clearly and offer precise support.

For future reference, we kindly request that you initiate a new topic for each distinct issue on our support forum. This practice helps in avoiding any confusion and ensures you receive prompt and efficient assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team