Hello, @Gsutavo Vargas,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we are pleased to inform you that we did not encounter any issues. For your reference, we have recorded a video demonstrating our review process. You can view this video in the private content area.

It appears that the problem may be related to a cache issue on your end. We kindly suggest clearing your browser’s cache and then revisiting your site. Alternatively, you may want to access your site using a different browser to see if the issue persists.

We trust that these recommendations will be helpful. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Addo,

You’re very welcome! We’re delighted to assist you.

Regarding the automatic update issue, it appears there may have been a caching issue on your end causing the updates to not process as expected. Our team is diligently working to ensure a smoother experience moving forward.

Thank you for bringing this to our attention, and please don’t hesitate to reach out if you encounter any further challenges or require assistance.

Best Regards,
The 8Theme Team

Hello, @Controln,

Thank you for reaching out to us with your concern.

We would like to inform you that in order to display a banner image within a specific category or subcategory on your site, you must first upload an image to the ‘Custom Page Heading’ section. This action will ensure that the category images are properly displayed.

To add a Custom Page Heading image for a category, please follow these steps:
1. Navigate to your Dashboard.
2. Select ‘Products’ followed by ‘Categories’.
3. Choose the category you wish to edit and click on ‘Custom Page Heading image’.
4. Upload the desired image.

For your reference, we have provided an example image in the private content area of our website.

We trust this information will be of assistance to you. Should you require further help, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Addo,

Thank you for your response.

Please download XStore – Installable Archive from this page – https://www.8theme.com/downloads/

Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

For your convenience, here is a visual guide to assist you with the installation process: https://prnt.sc/95nQ73SRPmeN

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Petar,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is good. You may review the results at the following link: https://gtmetrix.com/reports/anitaobuca.rs/65eWdUZQ/?guest=1

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://paste.pics/edit/R5N6U & https://paste.pics/edit/R5N6V

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Cusp,

We are pleased to inform you that the issue you reported has been successfully resolved. The LiteSpeed Cache Plugin has been deactivated, which has addressed the problem.

Furthermore, we have verified that the Floating Navigation Sales Booster is now functioning correctly. It appears that the issue was related to a cache problem on your site. We kindly request that you clear your browser’s cache and access the site using a fresh browser session to see the improvements.

For your reference, please review the images provided in the private content area.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @IT-Spectrum,

Thank you so much for purchasing our theme and contacting our support center.

We are writing to request further details regarding your recent inquiry, as your initial request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of the issue you are encountering, or clarify your specific requirements and objectives?

For a more comprehensive understanding, kindly provide the URL of the page where you are experiencing the problem, along with screenshots clearly marked to highlight the areas of concern.

Furthermore, we would appreciate it if you could share your site’s wp-admin access credentials in the designated private content area. This will allow us to thoroughly review your settings and provide you with the most accurate and tailored support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to your prompt response and are eager to resolve your concerns.

Best regards,
The 8Theme Team

Hello, @Cheese Chewy Hat,

Thank you so much for purchasing our theme and contacting our support center.

It seems to be cache issue on your end, Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them. Afterward please check again your site on fresh new browser.

If you can see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is functioning correctly in the Customizer, it should also be functioning on the front end.

We trust that this will resolve the issue you are experiencing.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, @diderino,

Thank you for contacting us and for using XStore.

We understand that you are experiencing some issues with your website, and we are here to assist you in resolving them efficiently.

1. **CSS Adjustment for Mobile View**:
To address the issue you’re facing, please insert the following custom CSS code into your website. You can do this by navigating to XStore > Theme Options > Theme Custom CSS > Global CSS:

   @media only screen and (max-width: 767px) {
       .elementor-17 .elementor-element.elementor-element-fe7675f .cart_totals {
           padding: 0px 0px 0px 0px !important;
       }
   }

2. **Header Overlap Issue on Mobile**:

The issue with the logo (breadcrumbs) cutting into the header is due to the header overlap option being enabled for mobile devices. To resolve this, please disable the header overlap option for mobile.

Should these adjustments not fully resolve the issues, we kindly ask you to provide us with valid and working wp-admin login details. Please ensure that you submit these details through a secure, private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to providing you with the necessary support and look forward to your confirmation that the issues have been resolved.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. The necessary adjustments have been made to the Description Section on the Single Product Page using Elementor.

For your reference, please review the image provided in the private content area at the following link: https://paste.pics/R5KDC

Should you require further assistance or have any more inquiries, please feel free to contact us. We are committed to providing you with the best support possible.

Best regards,
The 8Theme Team

Hello, @riddlezitindustries,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that it is currently running an outdated version of the XStore theme. For reference, please see the image provided in the private content area.

It is essential to upgrade to the latest version of the XStore theme (9.3.12) and the Core plugin (5.3.12) to ensure optimal functionality and security. You can view the update history and details at: https://xstore.8theme.com/update-history/

To proceed with the update, kindly follow the instructions outlined in our theme documentation, available here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

After updating the XStore theme and Core plugin, please revisit your issue to confirm that it has been resolved.

We trust that this update will address your concerns effectively. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Suit District,

Thank you so much for purchasing our theme and contacting our support center.

It appears that the issue you are experiencing may be related to browser cache settings. To resolve this, we kindly ask that you clear your browser’s cache. Alternatively, you may wish to access your site using a different browser to ensure that the settings are refreshed.

For detailed guidance on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Controln,

You are welcome!

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @Fareed Fares,

Thank you for reaching out to us with your concern.

We are pleased to inform you that the issue you reported has been successfully resolved. The resolution involved deactivating the Object Cache Pro and Breeze plugins.

For your reference, we have provided an image in the private content area that details the fix.

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue has been successfully resolved through the deactivation of the WP Rocket cache plugin. We kindly request that you reactivate the plugin and verify the cache settings at your earliest convenience.

It appears that the problem was related to a caching issue. For your reference, we have provided an image in the private content area

Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
The 8Theme Team