ASAP Issue with Product Categories Page Display on Storefront

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: Gsutavo Vargas
    Gustavo Vargas
    Participant
    June 13, 2024 at 03:07

    Hello Support Team,

    I am experiencing a display issue with the product categories page on my WooCommerce store. The products are displaying incorrectly and the layout is not as expected. I have tried several solutions but none have worked. Here are some additional details:

    Theme: I am using the Porto theme.
    Plugins: I have deactivated and reactivated all plugins to identify conflicts, but the issue persists.
    Code: I haven’t made any recent code changes that could have caused this problem.
    Additionally, it is not possible to modify the product categories page. Changes made in Cstore Core in the control panel do not take effect.

    Attached is a screenshot of the issue.

    Steps Taken:

    Deactivated all plugins and reactivated them one by one.
    Reviewed and restored CSS and template files from a recent backup.
    Tried adjusting CSS styles, but without success.
    Server Details:

    Could you please assist in identifying and resolving this issue? Attached is a screenshot of the error for your reference.

    Thank you for your attention and support.

    Best regards,
    Gustavo Vargas Rubiano

    url:
    https://staging13.iblevel.com/tienda/
    https://staging13.iblevel.com/producto-categoria/hogar-y-cocina/

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    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 13, 2024 at 05:35

    Hello, @Gsutavo Vargas,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we are pleased to inform you that we did not encounter any issues. For your reference, we have recorded a video demonstrating our review process. You can view this video in the private content area.

    It appears that the problem may be related to a cache issue on your end. We kindly suggest clearing your browser’s cache and then revisiting your site. Alternatively, you may want to access your site using a different browser to see if the issue persists.

    We trust that these recommendations will be helpful. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

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    for this information.
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