Hello, @Hanza,

Thank you so much for purchasing our theme and contacting our support center.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

For translation issues, please create a new topic for a new issue on our support forum to avoid any inconvenience.

Best Regards,
8Theme’s Team

Hello, @Bill,

Thank you for granting us access to your website’s wp-admin.

Upon review, we have observed that your site employs a custom layout for the single product page, which is managed through the XStore Builders > Single Product Builder via Elementor.
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

To meet your requirements, you will need to edit this section and configure the settings for the Size Guide widget accordingly. Please ensure to update these settings once you have made the necessary adjustments.

For your reference, we have included relevant images in the private content area of your account.

We trust this information will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Bill,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Bagwani,

Thank you for contacting us and for using XStore.

Please read our theme documentation here: https://www.8theme.com/documentation/docs/xstore-mobile-panel/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @markzz,

Thank you so much for purchasing our theme and contacting our support center.

We have conducted a thorough review of your website and would like to provide you with the following updates:

1. Upon inspection, we noticed that there is no white space above the header. For your reference, please view the image provided in the private content area.

2. We are pleased to inform you that the issue you reported has been successfully resolved by deactivating the LiteSpeed Cache Plugin. We recommend that you clear the cache from both the CDN and your browser, and access the site using a fresh browser session to ensure that the changes are properly reflected. For further details, images have been uploaded to the private content area.

3. Additionally, we kindly ask you to revisit your site after clearing your browser’s cache to observe the changes implemented. Relevant images have been uploaded to the private content area for your reference.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @ahmed,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and disable the “XStore AMP” plugin.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

Best Regards,
The 8Theme Team

Hello,@Festigift,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed the Add to Cart functionality on your website and confirmed that it is operating correctly. For your reference, we have provided a video demonstration in the private content area.

It appears that the issue may be related to caching on your end. We kindly ask that you clear your browser’s cache and attempt to access the site using a fresh browser session.

We trust this information proves helpful. Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Freelancer,

Thank you for your response.

We have conducted a thorough review of your website and temporarily activated the Xstore parent theme for diagnostic purposes. We are pleased to inform you that we did not encounter any issues with this configuration. Specifically, the Header newsletter widget and all associated options are displaying correctly.

For your reference, we have included screenshots in the private content area of our correspondence.

It appears that the difficulties you are experiencing are related to modifications made in your child theme. Please note that our support does not extend to customizations made to child themes. We kindly suggest contacting your website developer to address these issues.

We trust this information will be helpful to you. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, gcl,

We are writing to provide you with updates and assistance regarding your recent inquiries:

1. We are pleased to confirm that the promo text widget is functioning correctly in your site and has been added to the top header of your site. You have the flexibility to adjust its position by dragging and dropping the widget according to your preferences. For your reference, please review the image provided in the private content area.

2. We are also happy to inform you that the issue with the bottom header menu has been successfully resolved by adjusting it to full container width. For further details, you may view the images in the private content area.

Additionally, it appears that there may be a caching issue on your end. We recommend clearing your browser’s cache and accessing the site with a fresh browser session to ensure that all updates are reflected correctly.

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, gcl,

Thank you for contacting us and for using XStore.

We are delighted to inform you that the issue you reported has been successfully resolved. The resolution involved removing the items that were added to the Promo Text widget in the Header Builder.

For your reference, we have provided images in the private content area.

Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to help.

Best regards,
The 8Theme Team

Hi @Irawan

We are reaching out to provide you with detailed instructions on how to adjust the full width settings for your website using our theme options and Elementor.

**To adjust the site width using Xstore Theme Options, please follow these steps:**
1. Navigate to Xstore > Theme Options.
2. Go to General > Site Width Field.
3. Enter “1550px” in the field provided.
4. Click “Publish” to save the changes.

For your reference, you may view the image provided in the following link: (https://paste.pics/edit/R9OAU)

**To set full-width sections using Elementor, please follow these steps:**
1. Go to Dashboard > Pages.
2. Navigate to the specific page and select ‘Edit with Elementor’.
3. Locate the Section/Container and under Layout, select the Width field.
4. Choose ‘Full Width’.
5. Click “Update” to save the changes.

For additional guidance, please consult this article: (https://elementor.com/help/how-to-create-a-full-width-page/)

Should you encounter any issues or if the provided steps do not resolve your concern, please provide a detailed description of the issue. Additionally, include the URL of the affected page and screenshots highlighting the problem for better clarity.

We also kindly request that you share your site’s wp-admin access credentials in the designated private content area. This will allow us to thoroughly review your settings and provide more precise assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello,@jhawker81

We would like to provide you with guidance on how to disable the “Back to Top” button and inform you about the availability of a live chat widget in our current theme version.

1. **Disabling the “Back to Top” Button:**
To remove the “Back to Top” button from your website, please follow these steps:
– Go to XStore > Theme Options.
– Navigate to the “Footer” section.
– Find the “Back to Top Button” setting.
– Disable the “Back to Top button” according to your preference.
– Click “Publish” to save the changes.

For your reference, an image has been provided in the private content area:

2. **Live Chat Widget Availability:**
Unfortunately, our current version of the XStore theme does not include a live chat widget. We recommend considering a third-party plugin to add this functionality to your site. We appreciate your understanding in this matter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Duarte,

Thank you for contacting us and for using XStore.

Could you please specify which design elements from our Minimal Fashion02 collection you would like to access? You can view the available elements at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Once we receive your specifications, we will promptly arrange to share the requested files with you.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Sam

We are reaching out to provide you with detailed instructions on how to enhance the appearance of the “Login to Price” button on your single product page by adding a border-radius and changing the border color upon hover.

Please follow the steps below to implement these changes:

1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS in your admin panel.
2. Copy and paste the following CSS code into the Global CSS section:

.elementor-element-6300d1ca .price a {
    border-radius: 4px !important;
}

.elementor-element-6300d1ca .price a:hover {
    border-color: #d1d1d1 !important;
    border-radius: 4px !important;
}

This modification will round the corners of the button and change the border color to a light grey when hovered over. You can preview the expected result by visiting this link: [https://imgur.com/a/JVWaNJ4].

Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

Best Regards,
The 8Theme Team

Hello, @Elgaroe,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that you are utilizing a Content Delivery Network (CDN), which appears to be causing caching issues. We kindly recommend that you clear the cache from the CDN and access your site using a fresh browser to see if the issue persists. For your reference, please view the image provided in the private content area:

Additionally, we observed that the slider image displays correctly in the customizer on your site, which further suggests that the problem may be related to caching. You can view the discrepancy in the image in private content area.

If the changes appear correctly in the Customizer but not on the live site, it is likely a cache issue. Ensuring that it functions correctly in the Customizer should reflect the same on the front end.

We trust that addressing these points will resolve the issues you are experiencing. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team