Hello, @Anas,

Thank you for contacting us and for using XStore.

1/ To change the fonts for the specified sections, please follow these steps:

1. Navigate to the XStore Builder.
2. Access the Single Product Builder via Elementor.
3. Select ‘Edit Product Layout’.
4. Choose ‘Edit Single Product Tabs’.
5. Go to the ‘Style’ tab.
6. Adjust the ‘Typography’ settings according to your preferences.
7. Ensure to click ‘Publish’ to save your changes.

For your reference, an image has been provided in the private content area.

We trust this information will be of assistance to you.

2/ To change the font letter spacing for the single product title to -0.02em,

1. Navigate to the XStore Builder.
2. Access the Single Product Builder via Elementor.
3. Select ‘Edit Product Layout’.
4. Choose ‘Edit Single Product Title’.
5. Go to the ‘Style’ tab.
6. Adjust the ‘Typography’ settings according to your preferences.
7. Ensure to click ‘Publish’ to save your changes.

For your reference, an image has been provided in the private content area.

Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Kuma,

Thank you so much for purchasing our theme and contacting our support center.

1/ We have reviewed your website and confirmed that the color of the shop sidebar has been successfully updated. Should you require any further assistance, please do not hesitate to provide detailed information along with your site’s wp-admin access credentials in the designated private content area. This will enable us to examine your settings more closely and offer the necessary support.

2/ To assist you with the XStore Products Archive Builder using Elementor, we kindly request that you review the steps outlined in our theme documentation. You can access the detailed guide by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We trust this documentation will be helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @MustafaPatel,

Thank you so much for purchasing our theme and contacting our support center.

Kindly take a moment to review and adhere to the guidelines provided in our theme documentation, which can be accessed via the following link:
(https://www.8theme.com/documentation/docs/xstore-mobile-panel/)

We trust this documentation will assist you effectively. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and are pleased to inform you that both the header and footer on the homepage are displaying correctly. It appears that the issue you encountered may be related to browser caching. We kindly suggest clearing your browser’s cache and revisiting the site. Alternatively, you may wish to access the site using a newly installed version of Google Chrome to see if the issue persists.

For your reference, we have created a video demonstrating the functionality, which you can view in the private content area.

We trust this will be helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @ConcreteSheep,

You are welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a nice day.

Best Regards,
The 8Theme Team

Hello, @Theodoros,

We have reviewed the private content area of your previous message and found that it does not contain any content or login details. Could you please verify this and provide us with the necessary WP-admin access? This will enable us to assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Star_IQ,

We appreciate your cooperation in providing us with the wp-admin access. We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have prepared a video tutorial to assist you further. You can find this video in the private content area for your reference.

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Star_IQ,

Thank you for reaching out to us with your concern.

If you wish to remove black line on header top, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Star_IQ,

Thank you for contacting us and for using XStore.

We have noticed that several warning messages are currently displaying on your website. It appears that the debug mode may be enabled. We kindly request that you disable the debug mode in your WordPress settings to resolve these issues. For guidance on how to do this, please refer to the following article from WordPress: https://wordpress.org/support/article/debugging-in-wordpress/.

Once you have disabled the debug mode, please review your site again to ensure that the warnings no longer appear.

We hope this information is helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Theodoros,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @mohammed farhan,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Please always create new topics for new issues on our support forum to avoid any inconvenience.

Best regards,
The 8Theme Team

Hello, @Harshit singh saluja,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you deactivate all third-party plugins on your site, with the exception of those that are essential for its operation.

2/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

Please do the reset, and import the demo site again on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Roberto Baptista,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Kaiser Sin,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. We have deactivated the SiteGround Central plugin on your website, which has restored full functionality to the slides feature.

To ensure that you see the changes correctly, please clear your browser’s cache before revisiting your site.

Additionally, we have prepared a video demonstration to guide you through the changes made. You can view this video in the private content area for your reference.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team