Hello, @Pritam Bala,

We are currently experiencing difficulty accessing your website and would appreciate your assistance in resolving this issue. For your reference, we have included a screenshot in the private content area of our communication platform.

To enable us to provide you with the necessary support, could you please provide us with valid wp-admin login credentials? Additionally, we kindly request that you disable the maintenance mode on your site. This will allow us to thoroughly review your settings and address any concerns effectively.

Thank you for your cooperation and understanding.

Best regards,
8Theme’s Team

Hello, @Pille,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

Additionally, we have created a duplicate header and set conditions for the front page under multiple headers. For your reference, images have been uploaded to the private content area of our website.

We hope this resolves your concerns. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

1/ We would like to inform you that you can change the color of the sticky header by navigating to XStore Builders > Header Builder > Edit Header Templates in your admin panel.

For your convenience, we have prepared a detailed video tutorial to guide you through the process. Please watch the video and follow the steps demonstrated to make the desired changes.

We trust this will be helpful to you.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the static block cache, menu cache, and the ‘remove query string’ options located under XStore > Theme Options > Speed Optimization. You should now be able to see the changes on your website immediately.

Additionally, if you are currently utilizing any cache plugins or a CDN on your site, we kindly suggest disabling them while your site is in development mode. This will ensure that you can see updates and changes without delay.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

We have deactivated the “XStore AMP” plugin under Dashboard, proceed to the “Plugins” section.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Aishik,

Thank you for contacting us and for using XStore.

1/ If you wish to reenable the archive page filters, kindly proceed by adding products and categories via the WordPress dashboard. You can do this by navigating to Products > Categories. Once added, please verify the changes.

We trust this guidance will be helpful to you.

2/ If you are looking to add and set custom ratings for each product, please follow the steps outlined below:

1. Log in to your WordPress dashboard.
2. Navigate to ‘Products’.
3. Select ‘Edit Product’.
4. Go to the ‘Reviews’ section.
5. Add a comment and publish it to set the custom rating.

For your reference, please see the image provided here: (https://paste.pics/RKDRK)

We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This practice helps us maintain organized and efficient support, ensuring that your concerns are addressed promptly and accurately.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @JamesG,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @iceball,

We are pleased to inform you that we have successfully resolved your issue by following the path WooCommerce > Status > Tools > WooCommerce Transients and Brands Transients > Clear.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Stezzie@30,

We regret to inform you that we are currently unable to access the backend of your website, as the wp-admin login details provided appear to be invalid. For your reference, we have included a screenshot in the private content area of this message.

To proceed with the necessary support, could you please provide us with valid login credentials? Kindly submit these details in the private content area to ensure security.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best Regards,
The 8Theme’s Team

Hello, @albaghlisponge,

1/ We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the goal you wish to achieve?

Thank you for your cooperation and understanding. We look forward to your response so that we can proceed to assist you promptly.

2/ We have reviewed your website and noticed that the single product pages are currently set to the default layout. To customize this layout, you may select your preferred option by navigating to: XStore > Theme Options > WooCommerce > Single Product Page > Layout. For your reference, please see the image provided here: (https://paste.pics/RKAK1).

Should the prebuilt default layouts not meet your requirements, we encourage you to create a new custom layout using Elementor. Detailed instructions on how to do this can be found in our theme documentation: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @dorjin,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot in the private content area of this communication.

To assist you more effectively, could you please provide a valid, working URL for your website along with the wp-admin login details? Kindly submit these details in the private content area provided.

Additionally, We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2/ We would like to kindly remind you to initiate a new topic for each issue you encounter with the Fluent Form in the footer on our support forum. This practice helps us avoid any inconvenience and ensures you receive a prompt response.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Bagwani,

We would like to inform you that the recent issue you experienced in our provided video, was due to a caching problem. To resolve this, we have unregistered and subsequently re-registered the theme’s purchase code.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Hello, @pankaj,

Thank you so much for purchasing our theme and contacting our support center.

Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 or 8.1 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

Best regards,
The 8Theme Team

Hello, @IT-Spectrum,

Thank you for contacting us and for using XStore.

We have conducted a thorough review of the Advanced Headline widget text alignment on our test site and are pleased to inform you that we have not encountered any issues. The widget appears to be functioning correctly.

To assist you further, we kindly request that you provide us with a detailed description of your specific needs or the objectives you wish to achieve. This information will enable us to address your concerns more effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @nitin kumar,

Thank you for contacting us and for using XStore.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, the solution involved modifications to the homepage using Elementor. Specifically, we edited the container settings by reducing the minimum height value and updated it accordingly. This adjustment has addressed the concern you highlighted.

For a visual reference of the changes made, you may view the image provided in the private content area of our support platform.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @I-Quality & Tech,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have successfully imported the demo onto your website. To view the updates, please clear your browser cache and revisit your site.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team