Forum Replies Created

Viewing 30 posts - 3,481 through 3,510 (of 13,902 total)
1 2 3 … 116 117 118 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for reaching out to us.

    To assist you in resolving your issue, we have prepared a detailed video tutorial. We kindly ask you to view this video and follow the step-by-step instructions provided. The video link is in private content area.

    Please proceed as follows:
    1. Navigate to Appearance > Menu > Edit Menu.
    2. Delete the existing menu.
    3. Re-add the product categories to the menu.
    4. Save the settings.

    We hope you find this information helpful. Should you have any further questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417570 Copied In reply to: No salen los productos en las categorías elegidas.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @YSO,

    Thank you for contacting us and for using XStore.

    1/ Please temporarily activate the XStore parent theme on your website and check again. Let us know the result.

    If it works correctly with XStore parent theme then it is confirmed the issue is caused by your child theme additional code customization.

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #417566 Copied In reply to: Header is duplicated on my website and I cannot turn it off
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for your prompt response.

    We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

    For your reference, the resolution involved adding CSS code to your website. You can find this under XStore > Theme Options > Theme Custom CSS > Global CSS.

    Additionally, we have included a screenshot in the private content area for your reference.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417540 Copied In reply to: No sale seguido el punto para elegir el tipo de envío.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for granting us access to your website’s wp-admin.

    Upon review, we have noticed that there are currently no products assigned to the Jerseys category. This is the reason why no products are displayed on the Jerseys category page.

    For your reference, we have attached an image in the private content area of our correspondence.

    To resolve this issue, we kindly ask you to assign products to the Jerseys category and verify the changes.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #417534 Copied In reply to: No salen los productos en las categorías elegidas.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for reaching out to us with your concern.

    Please add the next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS Afterward, please clear your browser cache and check again

    /* for desktop */
#shipping_method li {
    width: 85% !important;
    max-width: 100% !important;
}
    /* For mobile devices */

@media only screen and (max-width: 767px) {
#shipping_method label{
    max-width: 100% !important;
    width: 75% !important;
}
}

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #417525 Copied In reply to: No sale seguido el punto para elegir el tipo de envío.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Juergen,

    To address the issue you are experiencing, we kindly request that you follow these steps:

    1. Unregister the theme.
    2. Clear your browser’s cache.
    3. Re-register the theme using the same purchase code.
    4. Activate it on the live domain.
    5. Clear your browser’s cache once more.
    6. Check to see if the issue has been resolved.

    We hope these steps will effectively resolve the problem.

    Should the issue persist, please provide us with access to your site’s wp-admin area. You can do this securely by entering the details in the private content section of our support platform. This will enable us to review your settings and assist you further.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417520 Copied In reply to: Changing to a new domain. Do we still have support?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    https://www.8theme.com/topic/not-able-to-import-the-demo-themes-in-my-website-2/#post-417518

    #417519 Copied In reply to: Not able to import the demo themes in my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jasmine Sultana,

    Thank you for contacting us and for using XStore.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
    We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site, and then import the demo on your site again.

    Please follow our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #417518 Copied In reply to: Not able to import the demo themes in my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for your response.

    We are currently experiencing difficulties accessing your website. To assist you more effectively, could you please provide us with valid wp-admin access credentials? Kindly submit these details in the private content area designated for secure information exchange.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417517 Copied In reply to: No salen los productos en las categorías elegidas.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @king457,

    We appreciate your cooperation in providing us with the wp-admin access. We are pleased to inform you that the issue you reported has been successfully resolved.

    To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site. For your reference, we have uploaded a screenshot in the private content area.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417515 Copied In reply to: unable to adjust social icon column gab(changes do not reflect)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ombi,

    Thank you for contacting us and for using XStore.

    To enable us to review your settings and provide the necessary assistance, could you kindly provide the URL of the affected page along with your site’s wp-admin credentials? Please ensure that you submit these details in the private content area for security purposes.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417499 Copied In reply to: Can I change the text of the “add to cart” button?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @king457,

    Thank you so much for purchasing our theme and contacting our support center.

    To enable us to review your settings and provide the necessary assistance, could you kindly provide the URL of the affected page along with your site’s wp-admin credentials? Please ensure that you submit these details in the private content area for security purposes.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417497 Copied In reply to: unable to adjust social icon column gab(changes do not reflect)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @bcpsambo,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon reviewing your website, we have observed that modifications have been made to the XStore parent theme’s code. These alterations appear to be contributing to the issues you are experiencing.

    To address this matter effectively, we kindly request that you consult with your website developer to examine and rectify the custom code modifications.

    Please note that handling additional code customization falls outside the scope of our standard support services.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417492 Copied In reply to: Site experiencing critical error & alignment is all messed up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ricardo,

    Thank you for contacting us and for using XStore.

    We kindly request that you initiate a new topic on our support forum. Please include your site’s wp-admin access details in the private content area of your post. Additionally, inform us about the specific demo you wish to import to your website.

    Once we have this information, we will proceed to check and import the requested demo onto your new WordPress site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #417489 Copied In reply to: Impossible to import demo data on Hostinger
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @issamb,

    Thank you for contacting us and for using XStore.

    Please disable all 3rd-party plugins and then import demo content.

    Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version.
    Do not import a few versions altogether, it will create a mess. To get blocks from different demos, please use XStore Studio – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    If the issue persists, please delete demo content and let us know which demo you want to import on your website, so that we will import the demo on your website.

    Best regards,
    The 8Theme Team

    #417479 Copied In reply to: Impossible to import demo data on Hostinger
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mehranfaris,

    Thank you for your response.

    To ensure efficient handling of your queries and to avoid any inconvenience, we kindly request that you initiate a new topic for each distinct issue. This practice helps us provide you with prompt and accurate assistance.

    Please provide a detailed description of your issue, including your specific requirements or the desired outcome. This information will enable us to understand your needs better and offer the most effective support.

    Additionally, for secure access to your site’s backend, we ask that you submit your site’s wp-admin credentials through the designated private content area. This measure ensures the security and confidentiality of your information.

    We appreciate your cooperation and look forward to receiving the necessary details to assist you further.

    Thank you for choosing to work with us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417478 Copied In reply to: costomize demo theme and put somthing like…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @king457,

    Thank you for reaching out to us.

    To address the issue you are experiencing, please follow these steps:
    1. Navigate to Elementor > Settings > General.
    2. Check the boxes labeled ‘Disable Default Colors’ and ‘Disable Default Fonts’.
    3. Save the changes.

    After completing these steps, kindly clear your browser’s cache and verify if the issue has been resolved.

    For your reference, we have included a relevant image in the private content area of our support portal.

    We hope this solution is helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417474 Copied In reply to: How to change the color of the product tittle(its not working)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DashDoor,

    Thank you for your patience and for reaching out to us with your concerns.

    We are pleased to inform you that the issue affecting your website has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache before revisiting your site.

    As part of our troubleshooting process, we have temporarily deactivated all third-party plugins on your website. This action appears to have addressed the issue effectively. We recommend that you reactivate each plugin individually to identify the specific plugin that may be causing the problem.

    Furthermore, we have verified that the “Add to Cart” button and other widgets on the single product page are now functioning correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417472 Copied In reply to: Request for Customizations on WordPress E-commerce Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @king457,

    Thank you so much for purchasing our theme and contacting our support center.

    To change the background color, please follow these steps:
    1. Navigate to XStore Builders.
    2. Select ‘Single Product Builder via Elementor’.
    3. Click on ‘Edit Template’.
    4. Choose the ‘Edit Product Title Widget’.
    5. Explore all available options and adjust the background color according to your preferences.
    6. Ensure to save your changes by clicking ‘Update’.

    For detailed instructions, we encourage you to consult our theme documentation available at:
    (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)

    We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #417469 Copied In reply to: How to change the color of the product tittle(its not working)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for sharing the video illustrating the issue you are encountering. We appreciate your effort in helping us understand the problem more clearly.

    To resolve this issue, we kindly ask you to delete the existing menu and create a new one. Please navigate to Appearance > Menus, select “Create Menu,” and ensure to save your changes. Afterward, please verify if the issue has been resolved.

    For your reference, we have included a screenshot in the private content area that guides you through these steps.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417468 Copied In reply to: No salen los productos en las categorías elegidas.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @maybendeler,

    Thank you for contacting us and for using XStore.

    We understand that you are experiencing an issue and we are here to assist you. To rectify this problem, please follow the steps below:

    1. Navigate to the ‘Edit Page with Elementor’.
    2. Proceed to ‘Settings of Element’.
    3. Click on ‘Advanced’.
    4. Select ‘XStore ajaxify’.
    5. Find ‘Lazy loading’ and turn it ‘Off’.
    6. Finally, update the settings.

    Please refer to the attached image for a visual guide on how to perform these steps. https://imgur.com/Zh7ZmGw

    Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #417467 Copied In reply to: Xtheme elementor element takes long to load
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mehranfaris,

    There are two methods to create and show the Footer on your site. You can use one method at a time only.

    A/ We kindly suggest editing the Footer block using page builder (Elementor or Wp-bakery) under WP-dashboard > Static blocks. Please adjust the settings according to your requirements and ensure to update it upon completion. After that navigate to WP-dashboard > Widgets > Footer column 1 > add static block widget there and select footer block in it and save settings. https://imgur.com/e4KatiI

    Additionally, you may want to explore further customization options by navigating to XStore > Theme Options > Footer > Footer Styling. Adjust the settings as needed and publish the changes.

    B/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

    We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #417337 Copied In reply to: costomize demo theme and put somthing like…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DashDoor,

    Upon reviewing your website, we have noticed that the issue persists. As part of our troubleshooting process, we kindly request that you temporarily deactivate the CDN/server cache and all third-party plugins on your website. Please review the site’s functionality once these changes have been implemented.

    Kindly inform us of the outcome once these adjustments have been made.

    Should the issue continue, please ensure that all third-party plugins remain deactivated. Additionally, we would appreciate it if you could grant us permission to conduct a thorough debug of your site. This process will involve deactivating all third-party plugins and any on-site customizations to better understand and resolve the issue.

    Please ensure that you have a complete backup of your site before proceeding with these steps.

    Thank you for your cooperation and understanding.

    Best Regards,
    8Theme’s Team

    #417334 Copied In reply to: Request for Customizations on WordPress E-commerce Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for your response.

    To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417331 Copied In reply to: No salen los productos en las categorías elegidas.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Drishti,

    Thank you for contacting us and for using XStore.

    1/ To achieve the desired outcome using the XStore theme, we recommend utilizing the product added notification feature, which includes a mini-cart and a “view checkout” button.

    For your reference, we have included relevant images in the private content area.

    2/ We would like to inform you that the cart page functionality is derived from the WooCommerce plugin. For further assistance and detailed support, we kindly recommend contacting the WooCommerce plugin support team directly.

    You can reach out to them via the following link: (https://wordpress.org/support/plugin/woocommerce).

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417319 Copied In reply to: Disabling Cart Page and Using Only Mini Cart + Checkout Page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @belen,

    Thank you for contacting us and for using XStore.

    Upon reviewing your website, we are pleased to inform you that we have not identified any issues. We kindly ask that you clear your browser’s cache and verify the functionality again. We have confirmed that the product image zoom feature is operating correctly on your site.

    Regarding the images that appear cropped in the gallery, we recommend using images of uniform size. Please re-upload these images under the media section and utilize them accordingly.

    We trust that these recommendations will be beneficial. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #417318 Copied In reply to: Problema con la galeria de un producto solo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @erleben,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We have completed a thorough review of your website and are pleased to inform you that we did not identify any issues. To ensure optimal performance on your end, we kindly ask that you clear your browser’s cache and revisit the site.

    For your reference, we have included a screenshot in the private content area.

    2/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    We appreciate your cooperation and look forward to resolving your query promptly.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417317 Copied In reply to: Very Slow Checkout-Process with endless loading circles
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @DashDoor,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that you can create a new custom layout or modify the existing layout of your single product page using the XStore Builders. This can be accomplished through the Single Product Builder available in Elementor, allowing you to tailor the design according to your specific requirements.

    For detailed instructions and further assistance, please refer to our theme documentation at the following links:

    – [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/)
    – [Request a Quote Feature](https://www.8theme.com/documentation/xstore/xstore-features/request-a-quote/)

    We trust that this information will be helpful to you. Should you have any further inquiries, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #417314 Copied In reply to: Request for Customizations on WordPress E-commerce Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mehranfaris,

    We appreciate your request and are here to assist you. To achieve the desired functionality, please follow these steps:

    1. Open the page with Elementor and add the “Add to Cart” widget.
    2. Adjust the settings of the widget as necessary and then update the page.

    Following that, please proceed with these additional steps:

    1. Edit the header using Elementor.
    2. Disable the “View Cart” button in the mini cart and update your changes.

    To further aid you in this process, we have prepared a detailed video tutorial. You can find the link to this video in the private content area of our correspondence.

    We hope you find this information helpful. Should you have any further questions, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417302 Copied In reply to: costomize demo theme and put somthing like…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @elrincondelanena.moda@gmail.com,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

    Additionally, we have configured the menu under “Appearance > Menus.” For your reference, an image has been uploaded in the private content area of our support platform.

    2/ Regarding the translation issue, we request that you initiate a new topic on our support forum. This will help us address your concerns more efficiently and avoid any inconvenience.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #417295 Copied In reply to: No salen los productos en las categorías elegidas.
  • 1 2 3 … 116 117 118 … 462 463 464
    3,481–3,510 of 13,902 posts
Viewing 30 posts - 3,481 through 3,510 (of 13,902 total)
1 2 3 … 116 117 118 … 462 463 464