Tony Rodriguez

Hello, @AJ,

Thank you for contacting us and for using XStore.

To enable us to review your settings and provide the necessary assistance, could you kindly provide your site’s WP-admin access in the private content area?

We appreciate your cooperation and look forward to assisting you promptly.

Best Regards,
The 8Theme Team

Hello, @shonakisam_98,

Thank you for contacting us and for using XStore.

We would like to guide you through the process of adding a mobile menu to your website. Please follow the steps outlined below:

1. Navigate to the ‘Appearance’ section in your dashboard, then click on ‘Menus’. Here, you can create a new mobile menu according to your requirements.

2. Once the menu is created, please proceed to ‘XStore’ > ‘Theme Options’ > ‘Header Builder’. In the ‘Mobile Menu’ section, select the specific menu you have just created and then click ‘Publish’ to apply the changes.

For your reference, we have included some images in the private content area that might help you through the process.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @TSpinde,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ We suggest disabling all third-party plugins (including cache plugins, optimizing plugins, and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @creativesite,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please clear your browser’s cache and revisit your site to confirm that the changes have taken effect.

For your reference, we have uploaded relevant images in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @creativesite,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, we have uploaded relevant images in the private content area of our support portal.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Daniel,

Thank you for contacting us and for using XStore.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is not good.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @creativesite,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the necessary CSS code has been added under the following navigation path: XStore > Theme Options > Additional CSS.

Additionally, we have uploaded images in the private content area for your reference.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @DashDoor,

1/ We regret to inform you that the feature you are looking for is not available, However, we recommend considering the use of third-party plugins to achieve the desired functionality. Below are two options that might be suitable for your needs:

1. YITH WooCommerce Request a Quote: https://wordpress.org/plugins/yith-woocommerce-request-a-quote/
2. Get a Quote Button for WooCommerce: https://wordpress.org/plugins/get-a-quote-button-for-woocommerce/

We hope you find these resources helpful.

2/ We would like to recommend utilizing the external product type for managing your products more effectively. For detailed guidance, please refer to the following documentation provided by WooCommerce: (https://woocommerce.com/document/managing-products/#external-affiliate-products).

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @maybendeler,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good.

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Warm Regards,
The 8Theme Team

Hello, @Hichem,

Thank you for contacting us and for using XStore.

1/ We have checked your website and found that the 500 error appears. 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @belen,

Thank you for your patience and for reaching out to us.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and then revisit your site.

Additionally, we have disabled the zoom option located under XStore > Theme Options > WooCommerce > Single Product Page.

2/ We have reviewed your concerns regarding the image sizes on your website. Currently, the images do not appear to be displayed in a smaller size. However, if you wish to adjust the settings, please navigate to Theme Options > WooCommerce > Single Product > Layout, where you can edit all settings to achieve the desired result.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Hello, @DashDoor,

Thank you for your response.

1/ We have thoroughly reviewed your website and are pleased to inform you that the “Request a Quote” sales booster feature is functioning correctly on our end. We kindly suggest that you clear your browser’s cache and revisit your website to see if the issue persists.

Should the problem continue, please let us know which device you are using and provide a video demonstrating the issue. This will enable us to assist you more effectively.

Thank you for your cooperation.

2/ Your products are variable, showing “Select options” is normal behavior, as selecting variations is necessary before adding variable products to the cart.

Please create a new topic for a new issue on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team

Hello, @Roobinda,

Thank you for your response.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Kalpesh Prajapati,

Thank you for contacting us and for using XStore.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.2) and XStore core plugin (5.4.2). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @creatoys,

We would like to inform you that we previously disabled the Mini Cart Template option located under Elementor > Settings > Integration on your website.

Upon reviewing your website, we are pleased to confirm that there are no issues present. Both the home page and static block have been correctly edited using the Elementor plugin. We kindly ask that you clear your browser’s cache and revisit your website to see the updates.

For your reference, we have included a relevant image in the private content area.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team