Hello, @cocofu,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @donaceli,

Thank you for contacting us and for using XStore.

To assist you more effectively with the modifications of the cart messages on your website, could you kindly provide screenshots of the specific messages you wish to alter when products are added or removed from the cart? Additionally, please securely share your site’s wp-admin access credentials in the private content area provided.

We kindly recommend that you take a complete backup of your site before proceeding.

This information will enable us to review your settings thoroughly and offer a more precise solution.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @Marion,

Thank you so much for purchasing our theme and contacting our support center.

The shop page is a catalog page for products that cannot be edited using the Elementor free version by default. To be able to edit the Shop page using Elementor, Please use XStore builders: Product archive builder and make custom layout for shop page or archive pages.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.We are here to help.

Best Regards,
8Theme’s Team

Hello, @Srinivasallampalli,

Thank you so much for purchasing our theme and contacting our support center.

We recommend that you contact your hosting provider’s support team, as they are well-equipped to assist with diagnosing and resolving server-side issues.

We trust this information will be helpful to you.

Best regards,
The 8Theme Team

Hello, @cocofu,

Thank you for contacting us and for using XStore.

To assist you with your inquiry regarding the display of a static block in the product category description, we have created a detailed video tutorial for you. This video has been recorded on our test site to provide you with a clear and practical demonstration of the necessary steps.

Please access the video through the link located in the private content area of our website. We encourage you to view it and follow the instructions presented.

We trust this will help resolve your issue effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Zaryab Imran,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Pritam Bala,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

We have reinstated and published the mobile panel widgets on your site. Additionally, the sign-in button is now functioning correctly on mobile devices. We kindly ask you to verify these updates at your earliest convenience.

For further assistance and to enhance your experience with our theme, we encourage you to read our detailed theme documentation available at: (https://www.8theme.com/documentation/docs/xstore-mobile-panel/).

Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ameer,

We would like to confirm with certainty that the steps outlined in our previous correspondence are accurate and should be followed as instructed. To further assist you, we have prepared a video demonstration which is now available for your viewing in the private content area.

We trust this will be helpful to you.

Best regards,
The 8Theme Team

Hello, @Zaryab Imran,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you are using a single product builder via Customizer.

1. You can add up to two global custom tabs by navigating to XStore > Theme Options > WooCommerce > Single Product Builder > Tabs. For your reference, please see the following images:
– [Global Custom Tab 1](https://imgur.com/zixnaFZ)
– [Global Custom Tab 2](https://imgur.com/Rowudv8)

2. Additionally, you have the ability to create an individual tab for each specific product. This can be done by going to Dashboard > Products > All Products > Edit Specific Product. For further details, please view the images below:
– [Individual Tab Setup 1](https://imgur.com/YoZxXSd)
– [Individual Tab Setup 2](https://imgur.com/TEWbTu0)

We hope you find this information helpful. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Pille,

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of the issue or clarify your specific requirements or objectives?

Thank you for your cooperation. We look forward to your response and are eager to assist you.

Best regards,
The 8Theme Team

Hello, @JamesG,

Thank you for your response.

1/ We would like to kindly direct your attention to the official documentation for the Elementor plugin, which can be accessed via the following link:

[Elementor Plugin Documentation](https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/)

I still cannot access to other pages.

Could you please provide the URLs of the pages that you are unable to edit with Elementor? We will review them and offer the necessary assistance. Additionally, we recommend reading the following article for further guidance: (https://elementor.com/help/cant-edit-with-elementor/).

2/ We recommend disabling all third-party plugins, including cache plugins and CDN, that are not bundled with XStore. You can view a list of included plugins here: [XStore Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Additionally, please clear your browser’s cache before re-evaluating the issue. It is possible that one of these additional plugins is causing the problem.

Should the issue persist, we kindly ask that you keep all third-party plugins deactivated on your site and authorize us to conduct a thorough debugging process. This process will involve deactivating all third-party plugins and any on-site customizations. This measure is crucial for us to provide you with the necessary assistance.

Please ensure that you have taken a complete backup of your site before proceeding with these steps.

Furthermore, we require administrative access to your site’s wp-admin to closely examine your settings and offer more targeted help. Please provide the login details at your earliest convenience.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Aishik,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Should you desire to alter the color of the “Add Image” button, kindly proceed as follows:

1. Navigate to XStore > Theme Options.
2. Select Styling/Colors.
3. Click on Light Buttons.
4. Choose Background Colors.
5. Select the desired color and click on “Publish” to apply the changes.

For your reference, an image has been provided in the private content area of our website.

2/ To change the color of the sticky Add to Cart button, please follow the steps outlined below:

1. Navigate to “XStore Builders” and select “Single Product Builder via Elementor.”
2. Open the “Edit Single Product Template.”
3. Locate and edit the “Sticky Cart” settings.
4. Adjust the color to meet your preferences.
5. Ensure to save your changes by clicking “Update.”

For your convenience, we have provided reference images in the private content area.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Suhan,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with editing the departments section in the header, we have prepared a detailed instructional video. This video, which demonstrates the necessary steps, is hosted on our test site for your convenience.

You can access the video via the link located in the private content area.

We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Upon reviewing your website, we have noticed that you are utilizing a custom layout for your product archive pages. We kindly request that you make the necessary edits to this custom layout. You can do this by navigating to XStore Builders > Product Archive Builder on your site’s backend.

Please adjust the layout or modify the banner headlines according to your requirements and ensure the updates are saved. These changes will then be reflected across all archive pages.

For your reference, we have included relevant images in the private content area of this message.

We trust this information will be of assistance to you. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Javito,

1/ If you are looking to adjust the breadcrumb height within XStore, please follow the steps outlined below:

1. Navigate to ‘XStore Builders’.
2. Select ‘Product Archive Builder’.
3. Click on ‘Edit Template’.
4. Proceed to ‘Edit WooCommerce Breadcrumb’.
5. Go to the ‘Style’ tab.
6. Adjust the padding settings according to your requirements.
7. Ensure to save the changes by clicking ‘Update’.

For your convenience, we have provided visual references in the private content area of our website.

2/ Upon reviewing your website, we have noticed that multiple custom layouts for single product pages have been implemented using Elementor within the XStore Builders > Single Product Builder section. We kindly request that you edit these custom layouts through the XStore Builders > Single Product Builder via Elementor. Please ensure to add or remove breadcrumb images as required and update the layouts accordingly.

For your reference, we have included an image in the private content area of this message.

We trust this information will be of assistance to you. Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team