Hello, @Dede,

Thank you for your response.

To assist you more effectively, could you kindly provide screenshots of the issue you are encountering on the single product page? Please ensure that the screenshots highlight the specific changes that are not appearing as expected. Additionally, it would be helpful if you could clarify your desired outcome or specific requirements.

Furthermore, for us to thoroughly review your settings and offer a precise solution, please provide your site’s wp-admin access credentials in the private content area designated for secure information exchange.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @LUKITA,

Thank you for providing the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. We have updated the XStore core plugin on your website to ensure optimal performance.

Please clear your browser’s cache before revisiting your site to see the improvements.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Anas,

Thank you for contacting us and for using XStore.

The categories in the mobile menu are sourced from the product > categories section. You can reorder the categories there and the changes will be reflected in both the mobile and desktop versions. Please follow the steps below.

1. You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

http://prntscr.com/tpy9a7
http://prntscr.com/tpy9ux

2. You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

We hope this information is useful.

Best Regards,
8Theme’s Team

Hello, @zaid,

We would like to inform you that we have deactivated the cache plugins on your website as per your request. To ensure optimal performance and to avoid any potential issues, we recommend using only one cache plugin at a time on your site.

Additionally, please refrain from activating the cache plugin while your site is in development mode. This will allow you to see changes immediately and help prevent any inconvenience.

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Raghoo,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @LUKITA,

Thank you for reaching out to us and for choosing XStore.

To address your current issue, we kindly ask that you refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

Should the problem persist, we request that you back up your database and files. Subsequently, please provide your site’s wp-admin access in the private content area. This will enable us to update the XStore theme and core plugin on your site and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @powerfaom,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that you can effectively utilize the XStore Spotlight Categories Widget and the Product Categories Widget. Please configure the settings according to your specific requirements and ensure to update them accordingly.

For your reference, we have included an image in the private content area that should assist you in this process.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @keengoo,

Thank you for your response.

We have reviewed your recent inquiries and noted that the changes you are seeking may not fall within the scope of our standard support policy. To better assist you, we kindly suggest that you submit a request for additional customization (https://www.8theme.com/account/#etheme_customization_panel). This will allow us to address your needs more effectively.

Additionally, You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @chrisbond,

Thank you for contacting us and for using XStore.

Please add the next code in your child-theme/functions.php

add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Afterward, Please check your Single product from mobile, (don’t forget to clear the cache of your browser).

We hope this helps.

Kind Regards,
8theme team

Hello, @Tiavina,

Thank you for contacting us and for using XStore.

We kindly request that you create a new topic on our support forum and provide wp-admin access in the private content area. This will enable us to review your settings and assist you more effectively.

Additionally, could you please provide a screenshot of the issue? This will help us better understand the problem and expedite our support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Onkar,

Thank you so much for purchasing our theme and contacting our support center.

To add new categories to all department menus, please follow these steps:

1. Navigate to “XStore Builders.”
2. Select “Header Builder” via Elementor.
3. Choose “Edit Header Template.”
4. Proceed to “Edit Department Menu.”
5. Click on “Items.”
6. Select “Add New Items” as per your requirement.
7. Ensure to publish the changes once completed.

For your reference, images have been provided in the private content area.

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @keengoo,

Thank you for contacting us and for using XStore.

1/ Please navigate to XStore builders > Product archive builder > Edit temaplate > Edit Archive Products > Product > Select Limit by Lines as per your requirement and update it. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Please see the image for reference in the private content area.

We trust that these adjustments will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Teya Bozhilova,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have modified the shopping cart off-canvas settings by enabling the “Automatically Open Canvas” option. This adjustment was made through the XStore Builders under the Header Builder via Elementor.

For a visual reference, you may view the image provided in the private content area.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @EV2024,

Thank you so much for purchasing our theme and contacting our support center.

Here is the shopping cart off-canvas CSS class.

.etheme-elementor-off-canvas__main {
    opacity: 0.7;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Alzain,

Thank you for your response.

1/ We recommend reaching out to your website developer to address the child theme additional code customization issue. Alternatively, you may consider installing and activate a new child theme on your website, which could potentially resolve the problem.

You can download the new child theme from the following link: (https://www.8theme.com/downloads/)

Please note that additional code customization falls outside the scope of our basic support services.

2/ We kindly request that you add a new archive template to your website. For guidance on how to proceed, please refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We trust this will assist you in updating your site effectively. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team