Hello, @Ram Yadav,

Thank you for providing the wp-admin access.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Additionally, we have disabled the XStore sticky header under the Header Builder via Elementor. For more detailed information and to enhance your experience with our theme, we encourage you to review our documentation. You can access it at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

2/ For your convenience, we have recorded a tutorial video that demonstrates how to manage the new mega menu. Please view this video in the private content area for further guidance.

We hope you find these updates helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @raj,

Thank you for contacting us and for using XStore.

To adjust your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

Afterward, Please check again.

We hope this resolves the matter to your satisfaction. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @gageinc8,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you please provide the URL of the relevant page? This will help us better understand the context and specifics of your inquiry.

Additionally, we require access to your site’s wp-admin area. Kindly submit these credentials securely in the private content area provided. This access will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Mendel Birnbaum,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @hellowholesaler01,

1/ Please watch a complete video for a better reference about All Department here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

2/ how can I edit my ‘All Department’ option? In screenshot number 1, you can see that its size is showing up larger and its categories are not appearing below it. I want to make it look like it does in screenshot number 2.

-there is no such option, unfortunately.

You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Warm Regards,
The 8Theme Team

Hello, @minnandra,

Thank you so much for purchasing our theme and contacting our support center.

1/ Do you use Chrome browser? Please make sure you cleared the cache of the browser.
Record for us a video of your actions and the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Kavishka Hirushan,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Nassan,

Thank you for your response.

In order to address the concern you have encountered, we kindly ask that you implement the following CSS code. Please navigate to the ‘Theme Options’ section within the XStore control panel, proceed to ‘Theme Custom CSS’, and then insert the code into the ‘Global CSS’ area:

.woocommerce-checkout p#wcfmmp_user_location_field {
    display: none !important;
}

.woocommerce-checkout p#wcfmmp_user_location_field input#searchtext9 {
    display: none !important;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper div#wcfmmp-user-locaton-map {
    display: none !important;
}

We are optimistic that this adjustment will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Bagwani,

We would like to inform you that a new patch is necessary for your website’s optimal performance. Please apply this patch at your earliest convenience to avoid any potential issues.

We trust that this update will be beneficial for you. Should you require any assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Abdul Moiz,

Thank you for your response.

For further assistance, we kindly ask you to review our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/docs/theme-options-styling-colors/.

Additionally, to better understand your requirements, could you please provide a screenshot with the specific brand color you wish to change highlighted? This will enable us to offer more precise support.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Hello, @Mick,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

Additionally, we recommend using only one page builder at a time on your site to prevent any potential conflicts or inconveniences. Please note that the WPBakery Page Builder is currently activated on your site.

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Jari de Boer,

Thank you for contacting us and for using XStore.

To assist you more effectively, could you kindly provide screenshots indicating the specific text you wish to translate? Additionally, please provide your site’s wp-admin access credentials in the private content area. This will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Tiavina,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your site, we kindly ask you to clear your browser’s cache and then verify the adjustments.

Additionally, we have made modifications to the mobile menu under XStore Builders > Header Builder via Elementor. For more detailed guidance, we encourage you to consult our theme documentation, which can be accessed at the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @chander,

Thank you for reaching out to us.

We have thoroughly reviewed your website and are pleased to confirm that the shipping methods are functioning correctly. To assist you further, we have created a demonstration video that showcases the functionality. You can access this video in the private content area provided.

Additionally, we have configured the shipping method under the WooCommerce settings. For more detailed guidance, we recommend the following articles:

1. [Setting Up Shipping Zones](https://woo.com/document/setting-up-shipping-zones/)
2. [How to Fix “No Shipping Methods Were Found” Error in WooCommerce](https://storepro.io/learn/how-to-fix-no-shipping-methods-were-found-error-in-woocommerce/#:~:text=WooCommerce%20won’t%20show%20shipping,an%20ecommerce%20store%20with%20WooCommerce.)

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm regards,
The 8Theme Team