Hello, @Goostaf,

We would like to inform you that if you are currently using the WPBakery Page Builder and do not have access to Elementor, you can effectively utilize the XStore Product Categories element to enhance your website. For detailed information and to see this element in action, please visit our demo page at: (https://xstore.8theme.com/elementor/demos/minimal-fashion02/product-categories-element/).

For your reference, you may view an image of the setup here: https://paste.pics/RVW4K

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @odez,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

As part of the troubleshooting process, we have temporarily deactivated all third-party plugins on your website. This action appears to have addressed the issue.

We recommend that you reactivate these third-party plugins one at a time. This will help you identify the specific plugin that may be causing the problem. Should you pinpoint the problematic plugin, we advise contacting the plugin’s author or support team for further assistance.

We hope this resolution is satisfactory and appreciate your cooperation. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ccnam,

Thank you for reaching out to us and for choosing XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have disabled the default fonts under the Elementor > Settings section, which has addressed the concern.

For your reference, we have included a screenshot in the private content area of our support portal.

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Yitzhak,

Thank you for contacting us and for using XStore.

If you are able to see the changes in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

If you are using the Lightspeed server, Please disable Lightspeed server cache and check again.

We suggest that you attempt to temporarily disable any caching (CDN) and cache plugins, Flush the server cache completely and clear the browser cache, and then check again.

We hope this will solve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @JS7319,

Thank you for contacting us and for using XStore.

You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

it can be a static block shortcode.

We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

Additionally, If you wish to display the Image/text from the description of the category, You need to integrated an archive description widget into the product archive page layout.

We sincerely hope that this assistance proves beneficial to you.

Best regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

We would like to inform you that you can effectively utilize the XStore Spotlight Categories Widget. Please configure the settings according to your specific requirements and ensure to update them accordingly.

For your reference, we have included an image in the private content area that should assist you in this process.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @alusja,

Thank you for your prompt response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

For your reference, the necessary CSS code has been added under the following path: XStore > Theme Options > Theme Custom CSS > Global CSS.

2/ To configure your homepage, please follow these steps:
1. Access your WordPress dashboard.
2. Navigate to ‘Settings’ and then select ‘Reading’.
3. Under ‘Your homepage displays’, choose the desired page to set as your homepage and confirm by clicking ‘Publish’.

Please note, the pages available for selection can be found under ‘Dashboard’ > ‘Pages’.

Regarding the URL you provided, it appears to be a single product page. Unfortunately, this type of page cannot be set as the homepage. You need to create page under WordPress dashboard > Pages.

We trust this information is helpful to you. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @alusja,

Thank you for your response.

To assist you more effectively, could you please provide a screenshot of the issue with the specific problem area highlighted? Additionally, for a detailed examination of your settings, we kindly request that you share your site’s wp-admin access credentials in the private content area.

Your cooperation in providing these details will enable us to address your concerns more efficiently.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @Abdul Moiz,

Thank you for your response.

1/ We would like to inform you that most elements in this demo have been created using the Elementor plugin. You can easily make edits and modifications using the same Elementor plugin.

2/ We regret to inform you that our current theme does not support global customization of button colors and elements. To modify these features according to your preferences, you will need to use the Elementor page builder.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @shounak_65753,

We are writing to inform you that the issue you reported has been successfully resolved.

Please take a moment to review your website. We recommend clearing your browser’s cache before doing so to ensure that you are viewing the most recent changes.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Nassan,

Thank you for reaching out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the solution involved navigating to the WCFM dashboard, selecting ‘Settings’, then ‘Shipping Settings’, and unchecking the “Shipping by Distance” option.

For a visual guide, you may refer to the image provided in the private content area.

We hope this resolves your concern. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Maximiliano,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you require further assistance, feel free to contact us.

Best Regards,
The 8Theme Team

Hello, @Abdul Moiz,

Thank you for your prompt response.

We would like to clarify the functionality of the Theme Styling/colors option. This feature is designed to work with the default theme buttons and does not extend to custom buttons or those introduced via the Elementor plugin.

From the video you provided, it appears you are looking to modify the colors of the header and banner buttons that are part of the Elementor plugin. To achieve this, please follow these steps:
– Open the page in Elementor.
– Navigate to the banner or section where you wish to change the color.
– Adjust the color settings as required and ensure to update the changes.

Additionally, we have prepared a video tutorial to assist you further. You can find the link to this video in the private content area of our correspondence.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Seoboost,

Thank you for providing the wp-admin access.

1/ Please Check System Requirements:

We would recommend you use PHP 7.4 or 8.0 or 8.1.

For this please contact your service provider and ask them to fix it.

2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

3/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team