This issue is costly as we lose sales. Was hoping within one day your end would provide some resolution or insights into things.

I need to get someone to look into this and fix it if need be yet my concern was having someone investigating at the same time you are. Please confirm if you’re actively working on it so I can relay this to others to be aware. I don’t want to cause any unnecessary interference if you are working on something specific.

Thanks

I just noticed the exact same thing is happening to the site as detailed in this old ticket. I have no added any plugins or changed anything in the last month. Suddenly the same issue of getting blank pages appears when accessing the store.

As mentioned in this ticket I did pay someone to assist and they claimed it was the theme that caused the issue. I understand your support did not agree with this but I paid him and that’s what the issue was.

I’d appreciate you looking into this to confirm if it is something you could resolve prior to me paying someone again.

I followed the steps yet when pressing Register I get a message saying the license has been used on another domain. This is not accurate.

The domain it claims it is registered to: frequencydomain.org – this is the domain associated with the Cpanel (it’s merely a placeholder domain name for the cpanel) – surreynaturalfoods.com is the domain within this cpanel. This is how Namecheap works (my server is hosted on namecheap) when a new domain is added to an existing cpanel account it’s an add on domain.

There are no other domains on this cpanel account, only surreynaturalfoods.com

How do I proceed? This xstore license has been in use for years since it was first bought and nothing else has changed. Same cpenal and same domain.

Since that update the theme is broken. I have not adjusted or altered anything after your intervention and support.

Please check asap. All login details are still correct for you to access the backend.

I had to hire a tech guy after trying to resolve the issue. it had nothing to do with Cache. It had to do with the theme. So I paid for support here and didn’t get any help and had to pay someone else to fix the issue. What am I paying for?

Appreciate the other set of eyeballs on the issue. I am now talking with that particular plugin developer and hopefully they find the issue. I’ll leave this ticket open just briefly and will close once I know we’re done.

Much appreciated! Ticket closed.

Ahh, yes it was the cache. Thx. Since I’m here please view this as I have another issue and may as well resolve it:

https://siasky.net/AAByaBxLRb445UUDpQixovvHJcz7fJd7TdqchZ-TxMh8bQ

The original login info previously provided is accurate if you need to login.

Thx. Wondering why the edit function isn’t working within elementor? Doing it the old school way works so this is fine but strange the buttons won’t work inside the elementor edit.

There is no 3rd party plugin for this on my site. It is all standard within xstore. I just want to know how to add the search fields and menu options on a new page. Basically allowing the user to access a page that has the 3 search options I have on the home page. Just need to know how to add them as widgets, perhaps? Just can’t see where/how to do it.

Thanks for that direction to the show excerpt, forgot how I got there! And for the step 3 above. perfect

I’ve attached ftp details

Thanks for that. I have a few questions maybe you can quickly answer.

1. If I delete all content from the imported demo content, specifically the products, what happens when I import store contents from another site? Will the demo content structure be lost or just the demo content? Basically I’d like to know when I import my woocommerce store content from another site that the products will appear in the same way they appeared in the demo content structure. Mainly want to know before I do it in case there’s a best practices I should be aware of to make things relatively seamless.

2. How do I add copyright content to footer? I see info on YT for wpbakery static blocks but can’t find info doing this with xstore

3. How do I edit the center of the page. See this: https://www.dropbox.com/s/9nxrhsw3jk66pxs/edit.mp4?dl=0

Really appreciate your help.

The code for the CSS footer issue worked great!

You may have advice on this as well so I’ll go ahead and leave this question instead of opening a new ticket:

https://www.dropbox.com/s/ie1x8gtcbhx16f6/product.mp4?dl=0

Thanks. Ok, in regards to the mailchimp, I won’t be using it. I use Aweber. Are there tutorials or resources I can be directed to for integrating aweber?

If I do manually remove images how will this affect my importing a full store from another site? I assume the import will populate their own product posts/pages not affecting the demo content at all. is this correct? Or does it overwrite demo content?