They did reappear so that’s good going forward when I do updates yet there are other issues remaining after updating the latest VC Add On plugin. See videos.

https://www.dropbox.com/s/7lm9kulqjbiv7bs/icons.mp4?dl=0

https://www.dropbox.com/s/zdugf7g4w4wbvx5/image%20gone.mp4?dl=0

You are using Passive mode in ftp, correct? This was their recommendation previously. I have also contacted them once again and provided your IP in private, this was the one given me last time by your support and requested they whitelist it.

I had previously requested this from them a week ago and their reply was simply to use Passive mode in ftp. I’ll update you as soon as I get their reply. Thanks for staying with me on this.

I have confirmation ftp is accessible for you now. Please access it soon as I’ll need to contact them again letting them know we’re done. See private content

Any news on this issue? As the thread shows I’ve done the recommendations. I still need assistance.

I am going to see if I can get the firewall issue resolved for you so you can continue to assist me.

I re-uploaded the theme. I have not had issues with firewall preventing any ftp work. I do not have access to firewall settings on this account. Yet ftp is fully functional for me.

Take a look at the site now. It did something but the icons are still not present properly.

Great. Just one other request and I think I’m all set. Here it is:

https://www.dropbox.com/s/2uqwld5q9ve8mz9/adjustments.mp4?dl=0

I found a culprit file. Can you tell me what this is for as it seems to be unable to load:

http://nitromindgolf.com/wp-admin/admin-ajax.php

Also there’s another file producing an error when doing a speed test:

Defaults.woff

Is this critical file? These 2 files seem to be stalling the load of the site and producing errors.

Interesting how I never saw any plugin update notifications inside my wordpress plugin dashboard. I would have done that had I noticed it. Strange. Thanks, that solved it.

That works, perfect. I’ll await your reply regarding the List items mentioned on the 2nd video link I sent. The section just above the footer has some list items and the icons have dissappeared since the theme update.

success. Thanks. So I won’t need to worry about the deleted file for future updates?

My site shown below has the latest Royal theme version and it is dong the same thing, shows a blank page. So I went back to the old (last) js_composer version and all is well. What now?

Update: On one of the sites I updated I put the old version back in and the site is love again properly. So I have since uploaded that last version before the most recent update to the site associated with this ticket. So you’ll see the old version installed. Go ahead and do what you need to do and install the new one and see what happens for you.

Well, yes I’d like that option but mostly I’d like the mobile menu not to appear greyed out. On my iPhone it looks almost invisible. Until a link is clicked, then the “current” link is very clear. Just want the whole navigation to be more visible. Link color is secondary at this point.

Any insights into the above query? Your help is appreciated and support is great! I know you must get swamped with queries so thanks for your help in advance 🙂