Forum Replies Created

Viewing 30 posts - 31 through 60 (of 65 total)
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  • Avatar: rpalach
    luxecreative
    Participant

    Confirmed, the sites are now ready for you. Thanks

    #190956 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Hello, I am ready for the update to 3.7.1 as per our same conversation above. Thank you

    #190878 Copied Theme version: 3.7 In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Thank you! I have checked and it is fixed.

    Will I need to contact you every time a theme version is updated?

    #188799 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Here you go, thank you

    Please, contact administrator
    for this information.
    #188386 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Hello this is happening again… I cannot successfully add the license theme code for 2 of my websites after I update them. It doesn’t allow me to do an auto-update for the theme, I have to manually update the theme every time. Please help thank you.

    #188223 Copied Theme version: 3.7 In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Thank you, it is fixed.

    #184841 Copied In reply to: Updated WooCommerce
    Avatar: rpalach
    luxecreative
    Participant

    Ok here they are:

    Please, contact administrator
    for this information.
    #184658 Copied In reply to: Updated WooCommerce
    Avatar: rpalach
    luxecreative
    Participant

    Hello,

    Ok I understand thank you for the information. I have now updated to the latest theme 3.6 on my two websites and when I try to activate the purchase code I am receive the same error in my previous ticket ‘API request call error’ which you had resolved as per last reply #181028. Are you able to resolve again? Thank you

    Please, contact administrator
    for this information.
    #184544 Copied Theme version: 3.6 In reply to: Updated WooCommerce
    Avatar: rpalach
    luxecreative
    Participant

    Great thank you so much!

    #181124 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    My apologies, there was still a Wordfence file remaining that was causing the issue of not being able to login. Please try again thanks.

    #180988 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Hello, I just deleted the Jetpack and Wordfence plugins in order to prevent the same error appearing when logging in. You should be able to log in now?

    Also the theme has been updated version 3.4.

    #180864 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Ok I just de-activated the Jetpack and Wordfence plugins again. You should be able to log in now.

    Please, contact administrator
    for this information.
    #180717 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Wow, thank you… You’re amazing.

    Ok for some reason it is a plugin affecting login. I de-activated both Jetpack and Wordfence. Not sure which one but you should be able to log in now?

    Here is the FTP login:

    Please, contact administrator
    for this information.
    #180641 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Ok try now? It should be set to 7000

    No whitelist that I know of…

    #180637 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Ok I set it at 7000 but it is still not working. Also I see strange characters at the top bulletin: “Welcome to Legenda â�� Youâ��re almost ready to start selling :)”

    Any other ideas to resolve this issue? My site has been down for almost a week now.

    #180633 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Hello, I see the .htaccess file has:

    php_value max_input_vars 5000
    php_value max_execution_time 3000

    Also I have now added the php.ini file with:

    max_execution_time = 3000

    Then I try to activate theme with purchase code but still receive same API request call error?

    #180583 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Ok I did and here is their reply:

    Please, contact administrator
    for this information.
    #180527 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Help! Here’s it is:

    Please, contact administrator
    for this information.
    #180473 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Here are the purchase codes:

    Please, contact administrator
    for this information.
    #180436 Copied In reply to: API request call error
    Avatar: rpalach
    luxecreative
    Participant

    Hello, yes issue appears to be resolved. Thank you

    #132004 Copied In reply to: Shop Page not showing online
    Avatar: rpalach
    luxecreative
    Participant

    here is my wordpress login

    Please, contact administrator
    for this information.
    #130650 Copied In reply to: Woocommerce files not updating
    Avatar: rpalach
    luxecreative
    Participant

    Hi Jack, I have resolved the issue. Thank you!

    #127789 Copied In reply to: Shop Page not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Hi Eva, sorry about that. Access is now open for you.

    Thanks,
    -Rachel

    #127718 Copied In reply to: Shop Page not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Hello below is my wordpress login as per your request. Thank you

    Please, contact administrator
    for this information.
    #127635 Copied In reply to: Shop Page not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Thank you Eva, very much appreciated.

    -Rachel

    #125280 Copied In reply to: Shop not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Here is my FTP login:

    Please, contact administrator
    for this information.
    #125168 Copied In reply to: Shop not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Hi yes I have a child theme for this site. Am I supposed to re-upload files into the theme’s parent folder via FTP? Can you provide instructions or would you like to re-upload?

    Thanks,
    -Rachel

    #125034 Copied In reply to: Shop not showing online
    Avatar: rpalach
    luxecreative
    Participant

    Here are my wordpress credentials:

    Please, contact administrator
    for this information.
    #115705 Copied In reply to: Selection dropdown menu not working
    Avatar: rpalach
    luxecreative
    Participant

    Hi Stan, I don’t see this option there. I only see ‘Enable Lightbox for Product Images’. Please help?

    I’m looking to make the Image slider (shown on the left side of my page) static so that it stays put while the user is scrolling down the page & selecting ordering options.

    Thanks,
    -Rachel

    #112342 Copied In reply to: change one picture into a slider of pictures in the description of one product
    Avatar: rpalach
    luxecreative
    Participant

    Ok if the scroll bar option isn’t available, is there another way – i.e. have the image not static so that when I scroll down the page, the image follows?

    #111693 Copied In reply to: Single Product Page – Image
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Viewing 30 posts - 31 through 60 (of 65 total)
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