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Shop Page not showing online - by luxecreative

This topic has 8 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Stan Russell

luxecreative

Participant

May 27, 2016 at 15:28

Hello my shop page is no longer showing online… do the theme files need to be re-uploaded? If so which ones? I’ve included the FTP login below thanks.

Please, contact administrator
for this information.

#127399 Copied

7 Answers

Stan Russell

Participant

May 27, 2016 at 16:01

Hello,

as we can see in system console – you have several errors including jQuery error on your site.
Please provide us with admin credentials for your site in Private content and we will try to fix them.

Regards,
Stan Russell.

#127403 Copied

luxecreative

Participant

May 30, 2016 at 18:52

Hello below is my wordpress login as per your request. Thank you

Please, contact administrator
for this information.

#127635 Copied

Eva Kemp

Support staff

May 30, 2016 at 18:57

Hello,

We can’t access wp-admin panel as there is “Forbidden” error.
Please open access for us.

Thank you.
Regards,
Eva Kemp.

#127638 Copied

luxecreative

Participant

May 31, 2016 at 13:22

Hi Eva, sorry about that. Access is now open for you.

Thanks,
-Rachel

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Jack Richardson

Support staff

May 31, 2016 at 15:00

Hello,

You’re using old theme version
Please update the theme to the latest version 3.0.1.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all revolution slider plugin https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#127737 Copied

luxecreative

Participant

May 31, 2016 at 18:36

Hi Jack, I have resolved the issue. Thank you!

#127789 Copied

Stan Russell

Participant

June 1, 2016 at 07:15

Hello rpalach,

you are welcome! Have a nice day!

Regards,
Stan Russell.

#127820 Copied
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