Confirmed, the sites are now ready for you. Thanks
luxecreative
Participant
April 11, 2018 at 19:38
Hello, I am ready for the update to 3.7.1 as per our same conversation above. Thank you
luxecreative
Participant
March 20, 2018 at 19:11
Thank you! I have checked and it is fixed.
Will I need to contact you every time a theme version is updated?
luxecreative
Participant
March 15, 2018 at 19:45
Here you go, thank you
Please, contact administrator for this information.
luxecreative
Participant
March 14, 2018 at 19:44
Hello this is happening again… I cannot successfully add the license theme code for 2 of my websites after I update them. It doesn’t allow me to do an auto-update for the theme, I have to manually update the theme every time. Please help thank you.
luxecreative
Participant
February 12, 2018 at 16:57
Thank you, it is fixed.
luxecreative
Participant
February 9, 2018 at 18:53
Ok here they are:
Please, contact administrator for this information.
luxecreative
Participant
February 9, 2018 at 00:05
Hello,
Ok I understand thank you for the information. I have now updated to the latest theme 3.6 on my two websites and when I try to activate the purchase code I am receive the same error in my previous ticket ‘API request call error’ which you had resolved as per last reply #181028. Are you able to resolve again? Thank you
Please, contact administrator for this information.
luxecreative
Participant
January 3, 2018 at 17:27
Great thank you so much!
luxecreative
Participant
January 2, 2018 at 16:57
My apologies, there was still a Wordfence file remaining that was causing the issue of not being able to login. Please try again thanks.
luxecreative
Participant
December 30, 2017 at 20:04
Hello, I just deleted the Jetpack and Wordfence plugins in order to prevent the same error appearing when logging in. You should be able to log in now?
Also the theme has been updated version 3.4.
luxecreative
Participant
December 26, 2017 at 18:22
Ok I just de-activated the Jetpack and Wordfence plugins again. You should be able to log in now.
Please, contact administrator for this information.
luxecreative
Participant
December 22, 2017 at 17:45
Wow, thank you… You’re amazing.
Ok for some reason it is a plugin affecting login. I de-activated both Jetpack and Wordfence. Not sure which one but you should be able to log in now?
Here is the FTP login:
Please, contact administrator for this information.
luxecreative
Participant
December 22, 2017 at 16:29
Ok try now? It should be set to 7000
No whitelist that I know of…
luxecreative
Participant
December 22, 2017 at 15:54
Ok I set it at 7000 but it is still not working. Also I see strange characters at the top bulletin: “Welcome to Legenda â�� Youâ��re almost ready to start selling :)”
Any other ideas to resolve this issue? My site has been down for almost a week now.
Then I try to activate theme with purchase code but still receive same API request call error?
luxecreative
Participant
December 20, 2017 at 16:32
Ok I did and here is their reply:
Please, contact administrator for this information.
luxecreative
Participant
December 19, 2017 at 23:13
Help! Here’s it is:
Please, contact administrator for this information.
luxecreative
Participant
December 19, 2017 at 15:59
Here are the purchase codes:
Please, contact administrator for this information.
luxecreative
Participant
June 30, 2016 at 22:33
Hello, yes issue appears to be resolved. Thank you
luxecreative
Participant
June 22, 2016 at 14:41
here is my wordpress login
Please, contact administrator for this information.
luxecreative
Participant
May 31, 2016 at 18:36
Hi Jack, I have resolved the issue. Thank you!
luxecreative
Participant
May 31, 2016 at 13:22
Hi Eva, sorry about that. Access is now open for you.
Thanks,
-Rachel
luxecreative
Participant
May 30, 2016 at 18:52
Hello below is my wordpress login as per your request. Thank you
Please, contact administrator for this information.
luxecreative
Participant
May 11, 2016 at 18:00
Thank you Eva, very much appreciated.
-Rachel
luxecreative
Participant
May 11, 2016 at 14:54
Here is my FTP login:
Please, contact administrator for this information.
luxecreative
Participant
May 10, 2016 at 20:57
Hi yes I have a child theme for this site. Am I supposed to re-upload files into the theme’s parent folder via FTP? Can you provide instructions or would you like to re-upload?
Thanks,
-Rachel
luxecreative
Participant
March 1, 2016 at 18:03
Here are my wordpress credentials:
Please, contact administrator for this information.
luxecreative
Participant
February 9, 2016 at 18:46
Hi Stan, I don’t see this option there. I only see ‘Enable Lightbox for Product Images’. Please help?
I’m looking to make the Image slider (shown on the left side of my page) static so that it stays put while the user is scrolling down the page & selecting ordering options.
Thanks,
-Rachel
luxecreative
Participant
February 4, 2016 at 17:07
Ok if the scroll bar option isn’t available, is there another way – i.e. have the image not static so that when I scroll down the page, the image follows?
