Hello,
Thanks for using our theme.
We can’t open your site, unfortunately. Is there a restriction by IP or something else? Please check
Regards
Hello,
Thanks for using our theme.
We can’t open your site, unfortunately. Is there a restriction by IP or something else? Please check
Regards
As I can see, it still stretches the image to 160px. Clear all cache – CDN, server, and check then. Once real size 147px will be taken it will be displayed – https://prnt.sc/21powzs
Regards
Hello,
Please provide URL of page that contains banners.
Regards
Hello @Maia,
Is there anything we can help you with? Please submit a new own topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Regards
Hi,
As we can see, you are using CDN. Please clear all cache – CDN, server, browser and check then.
If this doesn’t help, provide temporary FTP access, so we can check it more deeply.
Regards
Provide temporary wp-admin access.
Regards
Hi,
Attributes > Edit attribute > change Type
Regards
Hello,
Custom header is used on Home page, go to Theme options > Header builder > Multiple headers > edit header for the Front page. Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc
Regards
Hello,
If both sites meant one end project, you can use the same license for them.
Try to use the Duplicator plugin, as was mentioned by Olga.
Regards
Read this article – https://developer.wordpress.org/themes/advanced-topics/child-themes/#adding-template-files , you need to copy header.php file from the patent theme into the child and do changes there.
Regards
Hello,
Please, don’t save options like a draft https://prnt.sc/21oljlv because it causes errors. Our developers are working to fix the issue with the draft saving and we’ll try to fix the error in the next theme update. Till that happens, please, don’t publish the option not like a draft. Check Customize (Theme Options) now.
Regards
Hello,
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Regards
Hello,
Try to add the next code in Theme Options > Theme custom CSS:
.home section {
z-index: auto !important;
}
Regards
Hello,
This is size of logo image you uploaded – https://prnt.sc/21oh4jx , so go to Theme Options > Header builder > Logo > Logo Width (Px) > set 147px
Regards
Hello,
Edit page > settings of Products element > disable Lazy loading.
Check this topic – https://www.8theme.com/topic/how-to-duplicate-site-and-theme-settings/
Regards
Hello,
Thanks for using our theme and for contacting us.
Go to Theme Options > General > disable mobile optimization. Clear all cache (plugin, browser) and check then.
About image size read here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Regenerate thumbnails using plugin mentioned in our docs to apply settings. It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Regards
Hello,
Was XStore Core plugin installed successfully before the import?
Make sure that all 3rd party plugins are disabled before the import.
It is recommended to run the full import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.
If you need to get elements/pages from different demos there are 2 ways:
– XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
– If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI
Let us know if you need any further assistance.
Regards
Hello,
Use the next custom CSS code:
.content-product .price {
color: black;
}
its possible to tell us why we have 1 error here? –>https://validator.w3.org/
– do you mean this one – https://prnt.sc/21obqfn ? Check what plugin takes that image from facebook.com and contact the support of that plugin.
Regards
Hello,
Please note that we are not responsible for the third-party code.
Have you copied the header.php file from the parent theme into the child and do changes there?
Some of our customers use Insert Headers and Footers plugin to add Google analytics code and so on.
Regards
Hello,
Try to add the next code in Theme Options > Theme Custom CSS:
.cart-order-details .shop_table .order-total th {
width: 40%;
}
Regards
Hello,
Theme options > WooCommerce > Single Product builder > add Upsell products element into the page content.
Regards
Hello,
Min Height option allows to make header area hiehter. If you want to shrink their height check Computed Box settings of areas and their elements.
Regards
Hello,
Thanks for using our theme and for contacting us.
Try Regenerate CSS & Data tool of the Elementor plugin https://prnt.sc/21dztdy to regenerate footer static block styles.
Check the footer styles after that.
Regards
Hello,
Our technicians will continue to work on it after the weekend. Please be patient.
Regards
Hello,
Thanks for contacting us.
You can activate the theme now.
Regards
Hello,
Yes, in this case, the problem is independent of the theme, and we can’t help you, unfortunately. Contact support of your hosting provider or WooCommerce.
Here is what we can see in your header – https://prnt.sc/21o5mca Clear cache of browser and check one more time.
Regards
Hello,
1/ Please watch this video about Variation swatches – https://youtu.be/LgzC4iK-j6A
2/ Theme Options > WooCommerce > Single product builder > Gallery > Lightbox > On
Regards
Hello,
Thanks for using our theme and for contacting us.
Have you saved options as “Draft”?
Provide temporary wp-admin access, via the Private Content area, so we can take a closer look.
Regards
Hello,
Provide correct wp-admin access, please.
Regards
Hello,
Appearance > Widgets > Shop filters area is empty on your site, you need to add widgets there. Then do to Theme Options > WooCommerce > Shop > Shop page Filters > Widgets Columns For Filters Area.
In one of new theme versions will be added Product Filter element – https://prnt.sc/21o46q6 , but it is not available now, so use the Shop filters area, as was mentioned.
Regards