1/ Clear cache and check one more time. Provide screenshots for a better understanding of your request.
2/ Edit this code – https://prnt.sc/oWw0jabBTXOX
Regards
Rose Tyler
Support staff
April 13, 2022 at 12:30
Hello,
https://prnt.sc/NcpMg9l75VhB – we do not see any problem with theme options. Try to clear cache of your browser, update your browser, or check from another device.
Where exactly do you want to activate the theme?
We can see a few activations, check the Private Content area
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
April 13, 2022 at 10:10
Hello,
Could you provide a screenhot?
Check the Private Content area also.
Click here to update the support period – https://prnt.sc/fMvxaNIofpWK
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
April 13, 2022 at 07:09
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If the problem is independent of plugins, provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
April 13, 2022 at 07:02
Hello,
Theme Options > WooCommerce > Single Product Builder > edit content of page. Or disable the Single Product Builder and select one of default layouts.
Regards
Rose Tyler
Support staff
April 13, 2022 at 07:00
Hello,
Yes, they are not added yet, and appropriate pages will be created in the future.
You can maybe find a plugin that can provide this functionality. The theme has no such feature implemented, and we did not test such plugins officially so can’t recommend them. Maybe support of WooCommerce plugin will give you some recommendations.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.
Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.
Regards
Rose Tyler
Support staff
April 10, 2022 at 14:38
Hello,
By default, there is no such option. You can maybe find a plugin that can provide this functionality. The theme has no such feature implemented, and we did not test such plugins officially so can’t recommend them. Maybe support of WooCommerce plugin will give you some recommendations.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins.
Regards
Rose Tyler
Support staff
April 10, 2022 at 14:14
I’ve changed Posts Tabs widget to Posts widget. Check now.
Regards
Rose Tyler
Support staff
April 10, 2022 at 13:31
Hello,
Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Rose Tyler
Support staff
April 10, 2022 at 13:14
Hello,
Provide temporary wp-admin access, so we cna take a closer look.
Thanks for using our theme anf for contacting us.
Here is what I can see on your site – https://prnt.sc/PGlF1LP3Vjin
Maybe you can’t see changes due to cache of browser. Please clear cache of your browser.
Regards
Rose Tyler
Support staff
April 10, 2022 at 11:50
Hello,
1/ Theme Options > Speed Optimization > Static blocks cache > off
2/ Describe in more details, please. Provide some screenshots
Thanks for the reply.
Please update the theme to 8.1.3 version and Core plugin to 4.1.3v.
Clear cache (including CDN cache) and check sidebar then.
If this does help, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache, and check then. Maybe one of the additional plugins is a reason for the problem.
Let us know the result. Dev team will back to work after the weekend, if the problem would be solved by that time, they will check the situation more deeply and will help you.
