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Topic: unable to activate the xstore theme after renewal

nixatsnow

Participant

April 13, 2022 9:19 am

unable to activate theme.
Site URL: hidden
Theme version: 8.1.3

#321921 copied to clipboard

Rose Tyler

Support staff

April 13, 2022 10:10 am

Hello,

Could you provide a screenhot?
Check the Private Content area also.
Click here to update the support period – https://prnt.sc/fMvxaNIofpWK

Regards

Content is visible for topic creator and
support staff only.

#321925 copied to clipboard

nixatsnow

Participant

April 13, 2022 10:27 am

no this is on a new domain. other website is having issues (not theme related but internally) so we are having to set it up new and old site the theme is not active nor being used. when trying to activate, it says You have reached activation number limit.

#321930 copied to clipboard

Rose Tyler

Support staff

April 13, 2022 10:31 am

XStore is activated on https://north***garagesale.com/ and https://nort***ygarage.sale/ still, so you can’t activate the theme on a new site. Is your https://764********-462501.ingress-daribow.easywp.com/ site is the same project as mentioned sites, or this is a new project?
1 license = 1 end project https://themeforest.net/licenses/terms/regular

Regards

#321931 copied to clipboard

nixatsnow

Participant

April 13, 2022 11:41 am

its the same project.

#321937 copied to clipboard

Rose Tyler

Support staff

April 13, 2022 12:50 pm

Ok. You can activate the theme now

Regards

#321943 copied to clipboard

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