Hello,

Thank you for reaching out to us. We are happy to assist you with your inquiries.

1/ Please check the translation of the XStore Core plugin.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

2/ To better understand your request, we kindly ask you to provide additional details, such as examples, screenshots, or relevant links.

Best regards,
8Theme’s Team

Hello,

Please clear cache and check how it works now.

We’ve replaced the shortcode with our “My Account” element.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

This topic will now be closed. For any new questions or concerns, please feel free to open a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best Regards,
8Theme’s Team

Hello,

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Begin by installing the theme on your staging store and making all the necessary customizations and adjustments.

Should you have any inquiries regarding full site content migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.

After completing the migration, please navigate to the XStore welcome panel, select ‘unregister theme’, and then enter your purchase code to register it again. This step is crucial to update the activation information.

We appreciate your cooperation and are here to support you should you have any further questions.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the scaling issue with the elements on Slide 1 of your XStore theme. Based on your description and the attached example, it seems that the proportions of certain elements, such as the circle, are changing inconsistently over time. We also note the previous issue you mentioned regarding the product picture on the main presentation.

To assist you further, we kindly ask you to provide the following details:
1. Any recent changes or updates made to the theme or plugins.
2. The specific settings or configurations applied to the slider.

Warm Regards,
The 8Theme Team

Hello,

We have activated the WooCommerce plugin, and it seems to have resolved the issue. What are your thoughts on this solution?

Best Regards,
8Theme’s Team

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Harley,

We appreciate your prompt response.

Could you provide temporary wp-admin access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you provide temporary wp-admin access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide the URL of page from your screenshot and temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Azza,

You’re welcome!

Best regards,
8Theme’s Team

Hello, Azza,

Thank you for reaching out to us.

We noticed that you are using the Archive Product Builder with Elementor. Kindly ensure that you configure its settings accordingly to achieve the desired results – https://prnt.sc/nTV4laus8CbG

Best regards,
8Theme’s Team

Hello,

The issue is occurring because the “Enable Mobile Panel” option https://prnt.sc/H1ZS1533rMt- is currently disabled. Kindly enable this option to resolve the matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide the link to the page in question?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

It seems that you have not provided us with the FTP access credentials.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team