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Viewing 30 posts - 2,521 through 2,550 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 10:29

    Hello,

    Thank you for reaching out to us.

    Could you please provide the URL and temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 10:28

    Hello, Awais Bhatti,

    Thank you for reaching out to us.

    Our theme has search by – https://prnt.sc/ZHY9F3SsoCxi

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 09:08

    Hello,

    About the export = full site migration, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes. Read more – https://wordpress.org/plugins/duplicator/

    Theme Options has an Import/Export tab.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 08:54

    Hello,

    We appreciate your prompt response.

    We’ve removed this custom CSS code for Slider element –

    .swiper-autoheight div.swiper-slide {
        background-color: #FFFFFF !important;
        border-radius: 10px 10px 10px 10px !important;
        overflow: hidden !important;
        padding: 10px 10px 10px 10px !important;
        box-shadow: 1px 1px 3px 0px #ddd !important;
    }
    
    .e-widget-swiper .etheme-elementor-slider {
        padding-bottom: 10px !important;
        padding-top: 10px !important;
    }
    
    .etheme-elementor-swiper-entry .etheme-elementor-slider {
        padding-right: 10px !important;
    }

    However, it seems that some styles, as shown in this screenshot https://prnt.sc/2iuELsLCJQ9c , are still present and are causing the issue you described. We kindly request that you review your setup to locate where these styles were added and make the necessary adjustments or remove them.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 08:16

    Hello, Merin,

    You’re welcome!

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2024 at 08:16

    Hello, Hui,

    We have noticed that there is unnecessary empty space at the top and bottom of your logo images, as shown in the following screenshot: https://prnt.sc/KtcygMMvbpJo To ensure the logo displays correctly, we kindly request that you edit the image in a graphic editor to remove the excess empty space. Once adjusted, please use the updated image as your logo.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 17:10

    Hello,

    Imported https://prnt.sc/obvXd3OEOOP1

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 16:57

    Hello,

    We appreciate your prompt response.

    Please set the administrator role for the user.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 16:55

    Hello, Dani,

    We appreciate your prompt response.

    We’ve edited the Footer https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/ > https://prnt.sc/XXYUsueD0NMl
    Please clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 16:49

    Hello,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access and the URL of the desired demo.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:58

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please use a different file-sharing service to send the video?

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:53

    Hello,

    Since the question you have asked is not directly related to our area of expertise, we regret to inform you that we are unable to assist you in this matter. However, you may consider searching for the information online or reaching out to ChatGPT for further assistance.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:36

    Hello, Martin,

    Thank you for reaching out to us and for providing detailed information about the issues you are experiencing with the waitlist function. We truly appreciate your feedback, as it helps us improve our products and services.

    Regarding the points you mentioned:

    1/ This feature is currently available exclusively for simple products.

    2/ Custom CSS code can be used:
    .single-product .et-availability-notify-popup .et-popup-content label {display: inline-block;}

    3/ If you would like to request the addition of new features and options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:26

    Hello, Anand,

    We appreciate your prompt response.

    Go to Archive Products Builder with Elementor > add “Horizontal Filters Toggle” element to the page content, then go to Theme Options > Woocommerce > Shop > Shop page filters > Opened state > Off.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:15

    Hello, TheOne,

    You’re welcome!

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:14

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:12

    Hello, Crazystar,

    Thank you for reaching out to us.

    The code you mentioned can be used as it is because, on smaller screen sizes, the mobile menu will already be applied. However, if you need to apply the code specifically for certain devices, you can do so by navigating to Theme Options > Theme Custom CSS. There, you will find dedicated areas for customization. For example, you can add code that will only apply to desktop devices.

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 15:08

    Hello, TheOne,

    Thank you for reaching out to us.

    You can edit the Checkout page using Elementor and check color here – https://prnt.sc/6KjdYbmWJ9FH

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 14:02

    Hello, Dani,

    Thank you for reaching out to us.

    It appears that the theme currently activated on your website is not one of ours. Could you kindly provide us with the link to your website, as well as access credentials, where our theme, XStore, is being used?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 13:58

    Hello, Merin,

    We appreciate your prompt response.

    You can change the gap here https://prnt.sc/HE0dlU46xF_I to get https://prnt.sc/DL_ueLtrBJ0r or https://prnt.sc/w1RdXbm7Ig_C > https://prnt.sc/gbP0aFUpw0TB

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:59

    Hello,

    Thank you for reaching out to us.

    Appearance > Menus > Mobile menu > re-add product categories to the menu from here – https://prnt.sc/Rozz4p5AgPoq

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:53

    Hello, Tommy,

    Thank you for reaching out to us.

    We do not recommend using Elementor’s global style settings for links font-size https://prnt.sc/yICObDckTs8K

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:51

    Hello, Anand,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:48

    Hello Tommy,

    Thank you for reaching out to us.

    The answer is the same – https://www.8theme.com/topic/can-not-set-custom-style-for-h-tag-via-elementor/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:45

    Hello, Tommy,

    In this case, we do not recommend using Elementor’s global style settings for links font-size https://prnt.sc/yICObDckTs8K

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:36

    Hello, Merin,

    Thank you for contacting us and for using XStore.

    Custom CSS code can be used:

    #header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div {
        -webkit-box-shadow: none;
        box-shadow: none;
        border-bottom: 1px solid #e1e1e1;
    }

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 11:18

    Hello, Fernando,

    Should you have any other inquiries or issues related to our theme, we encourage you to contact us without hesitation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 10:19

    Hello,

    We hope this message finds you well.

    It seems that the page URL has been changed. Could you kindly provide us with the updated URL at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 09:21

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Product Archive Builder with Elementor > edit template > edit settings, for example – https://prnt.sc/asJ18s9KeZ_3

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 26, 2024 at 09:16

    Hello,

    Thank you for reaching out to us.

    Fixed.
    Please do not use URLs with “=” and “?” symbols in settings of Menu list element https://prnt.sc/JR4TBAyyf1r5

    About “Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the elementor-pro domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/u673830010/domains/amtinfotech.in/public_html/wp-includes/functions.php on line 6114” – it was caused by a WordPress update and should be fixed from their side.
    We’ve disabled the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide the notice https://prnt.sc/-SQtuNQMw2lc > https://prnt.sc/rgLmwK7AYscW

    Best regards,
    The 8Theme Team

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Viewing 30 posts - 2,521 through 2,550 (of 68,226 total)
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