Return to previous page

Wp-login, wp-admin 404 page appareance problem

This topic has 8 replies, 3 voices, and was last updated 5 months, 2 weeks ago ago by Jack Richardson

Tugba

Participant

November 25, 2024 at 11:02

I have a 404 page design. Normally that page appears. However, when I type wp-login in the url, a page opens where xstore appears. I have added visuals to help.

Files is visible for topic creator and
support staff only.

#425064 Copied Theme version: 9.4.4

7 Answers

Rose Tyler

Support staff

November 25, 2024 at 15:08

Hello, Tugba,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#425139 Copied

Tugba

Participant

November 25, 2024 at 15:28

Hello,

Forwarding information.

Please contact administrator
for this information.

#425152 Copied

Jack Richardson

Support staff

November 26, 2024 at 15:00

Hello @Tugba

Please, check the credentials you provided as they are incorrect now.
Thanks for understanding !

Kind regards,
Jack Richardson
The 8theme’s team

#425305 Copied

Tugba

Participant

November 26, 2024 at 15:05

Sorry, sending again.

Please contact administrator
for this information.

#425306 Copied

Jack Richardson

Support staff

November 27, 2024 at 15:33

Dear @Tugba,

Thank you for providing the access details. While the credentials are now correct, we have noticed certain limitations when attempting to view specific sections of the dashboard, such as XStore Builders, Elementor settings, and others.

We believe this issue on your website may be caused by the following reasons:

1. The wp-login URL appears to be incorrect, resulting in a 404 error page.
2. There may be misconfigured conditions for the 404 template built in Elementor. For instance, if a simple page named “404” was created without being properly assigned as the 404 template, it will not function as intended.

We recommend reviewing these aspects to resolve the issue.

Best regards,
The 8Theme Team

#425523 Copied

Tugba

Participant

November 28, 2024 at 10:07

I’ve appointed you as an administrator, could you try again.

Thank you very much.

#425644 Copied

Jack Richardson

Support staff

November 28, 2024 at 16:15

Dear @Tugba,

We hope this message finds you well.

We would like to inform you that the issue you are experiencing is not related to our theme but rather to the “WPS Hide Login” plugin currently installed and activated on your website. Upon deactivating this plugin, everything functions correctly, indicating that there may be some code within the plugin that prevents the Elementor header from displaying on the wp-login\ page URL.

Also, we switched off the Customizer header builder in Theme Options as you are using the one from Elementor builder based.

We kindly recommend reaching out to the plugin’s author for further assistance or considering deactivating the plugin on your website to resolve the issue.

Should you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#425727 Copied
Viewing 8 results - 1 through 8 (of 8 total)