Forum Replies Created

Viewing 30 posts - 2,581 through 2,610 (of 68,231 total)
1 2 3 … 86 87 88 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 14:11

    Hello,

    The issue is occurring because the “Enable Mobile Panel” option https://prnt.sc/H1ZS1533rMt- is currently disabled. Kindly enable this option to resolve the matter.

    Best Regards,
    8Theme’s Team

    #425128 Copied In reply to: mobile menu not showing, please fix the issue as soon you can.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 14:06

    Hello,

    The error comes from the Elementor plugin. We would recommend you contact support of the plugin directly – https://wordpress.org/support/plugin/elementor/ Additionally, you may inquire with them regarding the timeframe for resolving the issue.

    Best regards,
    8Theme’s Team

    #425125 Copied In reply to: frontend-modules.min.js portfolio.bundle.min.js console error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 14:04

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the page in question?

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #425124 Copied In reply to: How to remove spaces, shadows and rounding on the slider edges
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 14:02

    Hello,

    We would like to inform you that we only disabled and re-enabled the cache plugin; no plugin was deleted during this process.

    We are glad to hear that the issue has been resolved.

    Best regards,
    8Theme Team

    #425122 Copied In reply to: Problems with the title on the page – the h1 not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 14:00

    Hello,

    It seems that you have not provided us with the FTP access credentials.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #425121 Copied In reply to: Console Errors kirki-styles.css?ver=173239188981 fonts/jost/92zPtBhPNqw79Ij1E865zBUv7myjJTVPNI4un_H
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 13:17

    Hello,

    Thank you for reaching out to us.

    Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    #425104 Copied In reply to: Mini-cart polylang does not work properly
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 13:16

    Hello,

    Could you please confirm if the cache, including the CDN cache, has been cleared?

    Best regards,
    8Theme Team

    #425103 Copied In reply to: Problems with the title on the page – the h1 not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 13:10

    Hello, Quyen,

    We’ve replaced the default shortcode https://prnt.sc/SzDIpvAFjZNG with our element on your checkout page https://prnt.sc/XFcRUvL3CkRy

    Best regards,
    8Theme’s Team

    #425101 Copied In reply to: I added new payment method, unfortunately they do not show up in checkout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:49

    Hello,

    Thank you for reaching out to us.

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #425081 Copied In reply to: frontend-modules.min.js portfolio.bundle.min.js console error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:42

    Hello, Merin,

    You’re welcome!

    Please try to use this code:

    .active-block .vc_column-inner > .wpb_wrapper {
    min-height: -webkit-fill-available;
}

    Best Regards,
    8Theme’s Team

    #425079 Copied In reply to: Creating Gaps Between in an Inner Column elements
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:39

    Hello,

    Thank you for reaching out to us.

    Here is an example for you – https://prnt.sc/dmdZkfY33uvj
    If this is not what you are looking for, please describe your request in more detail.

    Best regards,
    8Theme’s Team

    #425078 Copied In reply to: How to enable the display of attributes in the product card?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:36

    Hello,

    Thank you for reaching out to us.

    Please connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

    Best regards,
    8Theme’s Team

    #425077 Copied In reply to: Console Errors kirki-styles.css?ver=173239188981 fonts/jost/92zPtBhPNqw79Ij1E865zBUv7myjJTVPNI4un_H
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:12

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #425069 Copied In reply to: problems import with demo-theme Lavender
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:10

    Hello,

    Thank you for reaching out to us.

    https://prnt.sc/z6hZiF1nBMrR

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #425066 Copied In reply to: Problem in footer.a gap in footer always remain at the last of the webpage.Please Help.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 11:06

    Hello, Quyen,

    We have conducted a test to see how the issue behaves when the default WooCommerce theme, Storefront, is activated on the site instead of our theme. The result remains the same, as shown here: https://prnt.sc/SAfWwmXft6Z- This indicates that the issue is not related to our theme and is not caused by it. Therefore, we kindly recommend reaching out to the developer of the third-party plugin (CardsShield Gateway PayPal) you are using or contacting WooCommerce support for further assistance.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    #425065 Copied In reply to: I added new payment method, unfortunately they do not show up in checkout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 10:32

    Hello, Merin,

    We’ve changed:

    .active-block:hover {
    background-color: #b4e5f4;
}
.active-block{
    box-shadow: 0px 10px 30px rgba(0, 0, 0, 0.1);
    padding-top: 20px;
    border-radius: 30px;
}

    to https://prnt.sc/reaP4n_G8kJ7

    .active-block .vc_column-inner > .wpb_wrapper {    
    box-shadow: 0px 10px 30px rgba(0, 0, 0, 0.1);
    padding-top: 20px;
    border-radius: 30px;
}
.active-block .vc_column-inner:hover > .wpb_wrapper {
    background-color: #b4e5f4;
}

    to get the next result – https://prnt.sc/OfjmCHtGaiDW

    Best Regards,
    8Theme’s Team

    #425055 Copied In reply to: Creating Gaps Between in an Inner Column elements
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 10:18

    Hello,

    Thank you for contacting us and for using XStore.

    Please note that different teams handle inquiries via email and on the forum. To simplify the process for both you and us, we kindly ask that you provide all the necessary information you believe we should know directly here on the forum. Avoid redirecting us to other communication channels, as this may delay the resolution of your request.

    We’ve changed the settings in Theme Options > Blog > Single post for you, please clear cache and check the result https://prnt.sc/pg-fvgSebdpg

    Best regards,
    8Theme Team

    #425051 Copied In reply to: Problems with the title on the page – the h1 not showing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 10:05

    Hello, Quyen,

    Thank you for contacting us and for using XStore.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Your problem has been fixed via woocommerce plugin settings by selecting Shop page – https://prnt.sc/Oo3ehHjA9FEm

    Warm Regards,
    The 8Theme Team

    #425044 Copied In reply to: I added new payment method, unfortunately they do not show up in checkout page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 10:00

    Hello,

    Could you please provide detailed videos and photos to help us better understand your request? Additionally, kindly include any links or other relevant information that may assist us in addressing your needs more effectively.

    Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    #425041 Copied In reply to: ShipRocket Pincode Checker is not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 09:58

    Hello,

    Please do not activate this option – https://prnt.sc/hYEL156fZYvR

    Best Regards,
    8Theme’s Team

    #425040 Copied In reply to: mobile menu not showing, please fix the issue as soon you can.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 09:52

    Hello,

    You have provided a link to a website that demonstrates the desired hover effect. To assist you further, could you please share a link to a website where our theme is being used and products are displayed? Currently, it seems that products are not visible on the following link: https://axhubs.com/shop/ – https://prnt.sc/Q9nS-HNZ9VLU
    Could you provide temporary wp-admin access also?

    We look forward to your response.

    Best regards,
    The 8Theme Team

    #425036 Copied In reply to: How to create Hover Effect (border) in X Store Theme?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 09:50

    Hello, Fernando,

    WordPress update

    Best Regards,
    8Theme’s Team

    #425033 Copied In reply to: Problem with translation keep changing the language
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 08:57

    Hello, Fernando,

    It seems that the issue with the translations is caused by the WordPress update (from 6.7). You may either downgrade to a previous version or wait for the next update.

    Best Regards,
    8Theme’s Team

    #425022 Copied In reply to: Problem with translation keep changing the language
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 08:08

    https://www.8theme.com/topic/i-would-like-a-refund-i-did-not-know-that-this-theme-doesnt-work-on-shopify-2/#post-424976

    #425007 Copied In reply to: I would like a refund i did not know that this theme doesn’t work on shopify
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2024 at 08:07

    Hello,

    Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #425006 Copied In reply to: I would like a refund i did not know that this theme doesn’t work on shopify
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 16:44

    Hello, Tarique,

    1/ You can select which categories to display by specifying them through the element settings. Please refer to the following screenshot for guidance: https://prnt.sc/u2fkUHkA3m0R

    2/ https://prnt.sc/-_kLzeEXN9bi

    Warm Regards,
    The 8Theme Team

    #424966 Copied In reply to: I am facing problem in editing the theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 16:05

    Hello,

    We appreciate your prompt response.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #424964 Copied In reply to: Website logo is unable to be resized and is too small
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 16:01

    Hello, Anuj01,

    We would like to inform you that our support services are dedicated exclusively to inquiries directly related to our theme. Upon review, it appears that your questions concerning the design of the Elementor editor and the ‘Bad requests’ issue do not fall within the scope of our support, as they pertain to functionalities specific to the Elementor plugin.

    We kindly advise you to await a response from the Elementor support team, as they are better equipped to assist you with issues related to their plugin’s code. Additionally you may post your question on their free support forum -> https://wordpress.org/support/plugin/elementor/.

    We appreciate your understanding and are here to assist with any questions related to our projects.

    Best Regards,
    8Theme’s Team

    #424963 Copied In reply to: in page elementor add element giving error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 15:48

    Hello,

    We’ve selected the menu via Header Builder with Elementor > edit template > Mobile menu element.
    Please clear the cache and check the result.

    Best Regards,
    8Theme’s Team

    #424960 Copied In reply to: mobile menu not showing, please fix the issue as soon you can.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2024 at 15:32

    Hello,

    Thank you for contacting us.

    To assist you more effectively, could you please provide some screenshots and relevant URLs for better clarity?

    We look forward to your response.

    Best regards,
    The 8Theme Team

    #424959 Copied In reply to: How to create Hover Effect (border) in X Store Theme?
  • 1 2 3 … 86 87 88 … 2,273 2,274 2,275
    Viewing 2,610 results - 2,581 through 2,610 (of 68,231 total)
Viewing 30 posts - 2,581 through 2,610 (of 68,231 total)
1 2 3 … 86 87 88 … 2,273 2,274 2,275

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