It seems there might be an issue with one of the forms created using the Contact Form 7 plugin. You could try deleting the default forms and creating a custom one by following the plugin’s documentation https://contactform7.com/docs/ . Alternatively, you may consider reaching out to their support team for further assistance https://wordpress.org/support/plugin/contact-form-7/
Please try to edit the translation now and check the result.
We’ve changed the location for files from the Custom to System ttps://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
Provide us with screenshots of untranslated strings.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 13:36
Hello,
Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
The 8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 13:32
Hello, MonnaChu,
We have noticed that the category display has been disabled in the search element settings.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 12:53
Hello, Nicola,
You need to choose one of the two options provided.
For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 12:46
Hello, Alfonso,
We appreciate your prompt response.
We kindly request you to update the Elementor and Elementor Pro plugins. After completing the updates, please disable any third-party plugins and check if the issue has been resolved.
We apologize for the delay in resolving this matter.
Please use the following code to remove the effect from the button:
.et_b_header-button:after {
display: none;
}
Thank you for your understanding.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 28, 2024 at 12:11
Hello,
We appreciate your prompt response.
It seems possible that the screen may not be accurately displaying the colors. For instance, we applied a different color, as shown in the following screenshot: https://prnt.sc/judVvL7O7LJ6 It is clearly visible that the option is functioning as intended -https://gyazo.com/d37811c8f7f1ab5065cf06ec034ca87b
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 28, 2024 at 11:55
Hello, Hassan,
Thank you for reaching out to us.
If you would like to request the addition of a new element, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 11:46
Hello, Nicola,
We appreciate your prompt response.
We have activated the requested option for you. Please refer to the following screenshot for confirmation: https://prnt.sc/Wl6tndxUIrxV Kindly clear your browser cache and check if the functionality for adding products to the cart is now working as expected.
Should you encounter any further issues or require additional assistance, please do not hesitate to reach out.
We kindly request you to navigate to **WooCommerce > Settings > Products > Inventory** and enable the option to **Hide out of stock items from the catalog**. After making this adjustment, please clear your cache and review the result on a single product page.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 10:26
Hello,
Thank you for reaching out to us.
In our demo, the AJAX add-to-cart functionality is enabled through the theme options. Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
November 28, 2024 at 10:25
Hello,
To help clarify any misunderstandings, we kindly ask you to record a video for us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 10:15
Hello, Bogdan,
Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 09:07
Hello, MonnaChu,
Thank you for reaching out to us.
Categories for the search are taken automatically.
Regarding your inquiry, it is not possible to add a mega menu to the header AJAX search on mobile directly. The functionality of the AJAX search is designed to focus on search-related features, and integrating a mega menu into this area may not align with its intended purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 08:59
Hello, Gabriele,
Thank you for reaching out to us with your inquiry.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
November 28, 2024 at 08:53
Hello, Grace,
Thank you for reaching out to us.
We understand that you have created a static currency block in the mobile menu and mobile panel, but it is not functioning as expected.
Could you please test if the switcher works fine when using a default theme, such as Storefront?
First and foremost, we recommend contacting the support team of the plugin used to create the currency switcher. They will be able to investigate the issue further from their side.
We have reviewed your screenshots and understand that the issue is visible on your end. However, we are unable to replicate the problem on our side. In such cases, the issue may be related to browser settings, additional extensions, or an outdated browser version.
We kindly suggest trying the following steps:
1. Use a different browser to see if the issue persists.
2. Test the functionality on another computer to rule out any device-specific issues.
Please let us know if the problem continues after these steps
