Hello,

We hope this message finds you well.

We would like to kindly inform you that we are unable to view the image you provided. Could you please resend it at your earliest convenience?

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Currently, you have two templates available. However, as observed in your video https://prnt.sc/fni7gD5Inb96 only one of them is being applied, which is expected behavior. By default, there is no option to create separate search results pages based on whether you are searching for blog posts or store products. There can only be one unified search results page.

If you would like to request the addition of new features and options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/ . Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

Best Regards,
8Theme’s Team

Hello Keesha,

Thank you for reaching out to us and for using the XStore theme. We truly appreciate your support.

We understand the inconvenience you’re experiencing with editing the Single Product and Products Archive Pages in Elementor.

XStore Builders > Archive Product Builder with Elementor > edit template > https://prnt.sc/APux24lxfK_p We do not see a problem.

Could you please record a video of your actions and the problem?

Best regards,
8Theme’s Team

Hello, Cristina,

Thank you for reaching out to us.

Could you please provide more details about your request? It would be helpful if you could include screenshots indicating where the issue is on the page and specify exactly what you would like to display.

Best regards,
8Theme’s Team

Hello, Shakeel Jamil,

Please create a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Provide URL and temporary wp-admin access via the Private Content area. To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

You are unable to click on the “X” icon to remove the product because you have used a third-party plugin and this object https://prnt.sc/ReGVjoJAYJPf overlaps the “X” icon in question.
We kindly request that, before responding further, you utilize the code we provided in our previous reply to address this issue.

Best regards,
8Theme’s Team

Hello, Safe Desires,

1/ You can disable swatches via settings of element used to show products, for example – https://prnt.sc/HY1AdbF2_XYv , and additionally via Theme Options – https://prnt.sc/T8yvXB4-6Wx2
Please find and test the mentioned settings before your next reply.

2/ There is quick-view option https://gyazo.com/b9186efbe352b56690f415005abf9cce
Type (Popup or Off-Canvas) of which can be selected via Theme Options > Woocommerce (Shop) > Shop elements > Quick view.

3/ By default they are the same size on all pages. Custom CSS code was used on your site https://prnt.sc/V5PMW32TS_g2 , we’ve removed the code:

selector .etheme-product-grid-item .st-swatch-size-normal li {
    width: 40px !important;
    height: 40px !important;    
}
selector .etheme-product-grid-item .type-label span {
    font-size: 15px !important;    
    padding: 5px !important;    
}

Please check the result https://prnt.sc/5CVC0DdYOdty

Best regards,
8Theme Team

Hello, Anand,

Have you solved this https://prnt.sc/4lmgWJa0PhAU ? https://wordpress-1310769-4865933.cloudwaysapps.com/product-category/sofas/sofa-sets/fabric-sofas/1-seater-sofas-fabric-sofas/

Best Regards,
8Theme’s Team

Hello, Dani,

Please downgrade the PHP version to 8.1 or 8.2 and let us know.

Best Regards,
8Theme’s Team

Hello, Tarique,

Appearance > WIdgets > Shop sidebar > Static block > Find name of the static block and then go to the Static blocks section and edit the content https://prnt.sc/Wza5WW68EXCK

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Currently, our theme is sold exclusively on ThemeForest. Since you are contacting us here, we assume you have purchased the theme and have a valid purchase code, which is great.

Please note that your purchase includes 6 months of customer support, as well as lifetime access to theme and plugin updates. Additionally, the following articles may be helpful to you:
– https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

If you have any further questions or need assistance, feel free to let us know.

Best regards,
The 8Theme Team

Hello, Buyfasters,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us and for choosing the XStore theme.

Do you mean Theme Options can’t be loaded?

Please downgrade the PHP version to 8.1 or 8.2, and solve this fatal error (independent of our theme) – https://prnt.sc/sqVAIP-MhKH7

Best regards,
8Theme’s Team

Hello,

Scripts are used to apply styles, so it takes some time while necessary styles are loaded. You can enable site preloader via Theme Options to hide that effect or try to speed up the scripts loading using cache plugin and improve server speed settings.

Best Regards,
8Theme’s Team

Hello, Merin,

https://prnt.sc/bRgXkxYHdSzE – you can edit this code, and set the min-height in px, for example 300px;

Best Regards,
8Theme’s Team