Hello, Javito,

We hope this message finds you well.

It has come to our attention that while you have updated the core plugin, the theme has not been updated accordingly. Please note that the version of the core plugin must always be compatible with the theme version to ensure optimal functionality.
https://xstore.8theme.com/update-history/ https://prnt.sc/lg2u6ad4Nm6L

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regarding the issue with the images, it is possible that the problem may be caused by a third-party plugin. We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result.

If these steps do not resolve the issue, we advise reaching out to your hosting provider to investigate the problem further from their end.

Best regards,
8Theme’s Team

Hello, Woolwolf,

Thank you for reaching out to us.

To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If you need further assistance from our side, provide us with temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would recommend you remove these spaces https://prnt.sc/BW0pHFNuiAnt using the images editor.

Could you please provide temporary wp-admin access? We need to check your settings (Style settings for the logo image).

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

Hello,

We appreciate your prompt response.

Please upload images here – https://prnt.sc/k-iCDDd_twik or change the type of the Color attribute https://prnt.sc/2GIYmEc8g9Bq

Size can be changed using custom CSS code, for example:

.single-product ul.st-swatch-size-large li.type-image {
    width: 50px;
    height: 50px;
}

Best Regards,
8Theme’s Team

Hello, Etoile de Soie,

Thank you for reaching out to us.

1/ Please provide the screenshot, currently, it is not visible.

2/ Edit page using Elementor > https://prnt.sc/5K4UCVTOw0Ns

3/ This is a portfolio page https://xstore.8theme.com/elementor/demos/book-store/authors/ > https://prnt.sc/mEScJ0u-Y5YF and shows portfolio projects automatically.
https://www.8theme.com/documentation/xstore/theme-installation/portfolio-page/

Best regards,
8Theme’s Team

Hello, Nachodiaz,

Thank you for reaching out to us.

Could you kindly provide screenshots and URLs of the pages in question to help us better understand your request?

Best Regards,
8Theme’s Team

Hello, James,

Thank you for reaching out to us.

Please check this example – https://prnt.sc/MNNaYQf29AQu > https://prnt.sc/B9YAUQSL-Nl0

Best regards,
8Theme’s Team

Hello, Aymane,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, @Gianniskon,

Please set the administrator role for the user you provided for us https://prnt.sc/Vy9uJcdfiz1b Currently we can not get access to XStore Builders on your site – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

1/ To show a product short description on the Shop page, please go to XStore Builders > Archive Products > edit template > Archive product element settings > Shop excerpt > On https://prnt.sc/PkVqvWpr6s2U
Please note that if the short description of your product contains tags, an unclosed tag may cause issues with the product grid.

2/ XStore Builders > Single Product Builder via Elementor > edit template > add the desired element https://prnt.sc/pKJVxU8oXem_ to the page content.

3/ One-page menu option was activated but not required in your case. We’ve disabled this via Theme Options, please clear the cache and check the result.

Best regards,
The 8Theme Team

Hello,

Theme Options > Woocommerce (Shop) > Shop > Products design > edit Product content elements.
Theme Options > Woocommerce (Shop) > Shop Elements > Brands > Show on archives > Off.

Custom CSS code can be added in Theme Options – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
Or you can use the Elementor plugin for all pages including Shop – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ and edit styles of product name and price there – https://prnt.sc/CZ9qFDuBrTJ4

Best regards,
8Theme’s Team

Hello,

To resolve the current issue, we recommend navigating to **Appearance > Widgets** and checking which widget area contains the static block. Once you locate the relevant widget, you will need to either reselect the appropriate block in its settings or remove the widget that is not functioning correctly.

If you could provide us with a link and temporary WP-admin access, we would be happy to perform these actions on your behalf.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/menu-set-up/general-information/
Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like the Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-sl_SI.po, and xstore-core-sl_SI.po for XStore Core plugin, then you will not lose translation after the update.

If you have any additional questions or concerns, please provide us with temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, MonnaChu,

Only categories in the Dashboard can be re-ordered – https://gyazo.com/d1d7384ce8f16dfeab0f374cf165c132

There is no sorting option for the header search. It displays categories in alphabetical order https://prnt.sc/HZWEbw7_UMTz

Best regards,
8Theme’s Team

Hello, Mario,

Thank you for reaching out to us.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default, without the Elementor Pro plugin. Any available configurations can be adjusted within the Theme Options.
Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article and use the free Pro Elements plugin: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

Best regards,
8Theme’s Team