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Viewing 30 posts - 2,431 through 2,460 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 10:51

    Hello, Etoile de Soie,

    Thank you for reaching out to us.

    1/ Please provide the screenshot, currently, it is not visible.

    2/ Edit page using Elementor > https://prnt.sc/5K4UCVTOw0Ns

    3/ This is a portfolio page https://xstore.8theme.com/elementor/demos/book-store/authors/ > https://prnt.sc/mEScJ0u-Y5YF and shows portfolio projects automatically.
    https://www.8theme.com/documentation/xstore/theme-installation/portfolio-page/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 10:41

    Hello, Ollamallo,

    Thank you for contacting us and for using XStore.

    Do you want to use Header Builder via Theme Options or Elementor?
    https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ For example – https://prnt.sc/zfi_WWDyYqoZ https://prnt.sc/V4OVVfpdusLb

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 10:25

    Hello, Nachodiaz,

    Thank you for reaching out to us.

    Could you kindly provide screenshots and URLs of the pages in question to help us better understand your request?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 10:22

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 10:21

    Hello, James,

    Thank you for reaching out to us.

    Please check this example – https://prnt.sc/MNNaYQf29AQu > https://prnt.sc/B9YAUQSL-Nl0

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:52

    Hello, Denis,

    Thank you for reaching out to us.

    We understand your request to disable the default payment method, specifically the POD payment being pre-selected. You would like to have the payment options open so that customers can freely choose their preferred payment method.

    However, we would like to kindly inform you that this matter is not directly related to our theme. Payment settings, including the behavior of payment methods, are managed by WooCommerce and other associated plugins.

    Please try the next: go to WooCommerce > Settings > Payments tab. This section allows you to manage all payment methods available on your store. In the Payments section, you will see a list of enabled payment methods, including Cash on Delivery (POD). Locate Cash on Delivery (POD) and click on the Manage button next to it. In the settings for POD, you’ll find an option like Enable this payment method. Uncheck the box to disable the “Cash on Delivery” option.

    If the steps outlined above do not resolve your issue, we recommend reaching out directly to WooCommerce’s support team for further assistance
    https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:47

    Hello, Aymane,

    Thank you for reaching out to us.

    Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:46

    Hello, Grace,

    Could you provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:44

    Hello, @Gianniskon,

    Please set the administrator role for the user you provided for us https://prnt.sc/Vy9uJcdfiz1b Currently we can not get access to XStore Builders on your site – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-builders-getting-started/

    1/ To show a product short description on the Shop page, please go to XStore Builders > Archive Products > edit template > Archive product element settings > Shop excerpt > On https://prnt.sc/PkVqvWpr6s2U
    Please note that if the short description of your product contains tags, an unclosed tag may cause issues with the product grid.

    2/ XStore Builders > Single Product Builder via Elementor > edit template > add the desired element https://prnt.sc/pKJVxU8oXem_ to the page content.

    3/ One-page menu option was activated but not required in your case. We’ve disabled this via Theme Options, please clear the cache and check the result.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:30

    Hello, Mario,

    We have thoroughly reviewed the matter, and the issue is not visible to us on your site.

    Could you please test if the same issue occurs when using a default theme, such as Storefront?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:26

    Hello,

    Theme Options > Woocommerce (Shop) > Shop > Products design > edit Product content elements.
    Theme Options > Woocommerce (Shop) > Shop Elements > Brands > Show on archives > Off.

    Custom CSS code can be added in Theme Options – https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
    Or you can use the Elementor plugin for all pages including Shop – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ and edit styles of product name and price there – https://prnt.sc/CZ9qFDuBrTJ4

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 09:19

    Hello, Ollamallo,

    To clarify, each file from https://fex.net/s/pfldncs corresponds to a separate page. After importing, you will have the entire content of the page, and you simply need to remove any elements that are not required. I trust you understand that if we were to break down each page into individual elements, the number of files would become overwhelming, making it difficult for you to locate the necessary ones. The quickest approach for you would be to delete the unwanted content and retain what is needed.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 08:15

    Hello,

    To resolve the current issue, we recommend navigating to **Appearance > Widgets** and checking which widget area contains the static block. Once you locate the relevant widget, you will need to either reselect the appropriate block in its settings or remove the widget that is not functioning correctly.

    If you could provide us with a link and temporary WP-admin access, we would be happy to perform these actions on your behalf.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 08:12

    Hello, Khaled,

    Thank you for reaching out to us and for your kind words about the XStore theme. We’re delighted to hear that you like it!

    Could you provide some screenshots or analytics of CPU usage?

    Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

    After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 08:07

    Hello,

    Thank you for reaching out to us.

    Please follow this article – https://www.8theme.com/documentation/xstore/menu-set-up/general-information/
    Translation files for themes should be placed in /wp-content/languages/themes/ folder,
    for plugins, like the Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-sl_SI.po, and xstore-core-sl_SI.po for XStore Core plugin, then you will not lose translation after the update.

    If you have any additional questions or concerns, please provide us with temporary wp-admin access.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 29, 2024 at 08:03

    Hello, @Gianniskon,

    Let’s address your concerns step by step. Could you please specify the exact issues you are experiencing with our theme? Kindly provide detailed information about each problem you mentioned in your initial post, along with relevant screenshots. This will help us better understand your situation and assist you more effectively.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 17:31

    Hello, MonnaChu,

    Only categories in the Dashboard can be re-ordered – https://gyazo.com/d1d7384ce8f16dfeab0f374cf165c132

    There is no sorting option for the header search. It displays categories in alphabetical order https://prnt.sc/HZWEbw7_UMTz

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 17:23

    Hello, Mario,

    XStore Builders > Products archive > edit template https://prnt.sc/6NCzhv2XOiKm > works for us on your site https://prnt.sc/9NYnpuywgEgg

    Do you use Chrome browser? Could you record a video of your actions and the problem?
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 17:09

    Hello, Mario,

    Thank you for reaching out to us.

    Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default, without the Elementor Pro plugin. Any available configurations can be adjusted within the Theme Options.
    Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article and use the free Pro Elements plugin: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 17:00

    Hello,

    Thank you for reaching out to us.

    Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 16:01

    Hello,

    Thank you for contacting us and for using XStore.

    Loco translate plugin is used for only a single language, If you want to use your site in a multilanguage, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
    Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 15:59

    Hello,

    Thank you for reaching out to us.

    Theme Options > Theme Custom CSS > Global > Please edit or remove this code – https://prnt.sc/e0Sp_qByT6H7

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 15:53

    Hello, Abhinandan,

    Thank you for reaching out to us.

    Elementor plugin offers the following settings – https://prnt.sc/iB0PZAnfXN9U

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 15:29

    Hello, Alfonso,

    It seems there might be an issue with one of the forms created using the Contact Form 7 plugin. You could try deleting the default forms and creating a custom one by following the plugin’s documentation https://contactform7.com/docs/ . Alternatively, you may consider reaching out to their support team for further assistance https://wordpress.org/support/plugin/contact-form-7/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 15:22

    Hello, Carliczyk,

    You will get an answer here – https://www.8theme.com/topic/search-results-for-blog-page-not-working-only-product-search-results-showing/#post-425552
    Please be patient.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 13:43

    Hello, Gracu_,

    Thank you for reaching out to us.

    Please try to edit the translation now and check the result.

    We’ve changed the location for files from the Custom to System ttps://wordpress.org/support/topic/known-issues-with-wordpress-6-7/

    Provide us with screenshots of untranslated strings.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 13:36

    Hello,

    Please provide us with temporary FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    The 8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 13:32

    Hello, MonnaChu,

    We have noticed that the category display has been disabled in the search element settings.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 12:53

    Hello, Nicola,

    You need to choose one of the two options provided.

    For inquiries regarding new features and functional improvements, we kindly ask that you reach out to our development team directly through the following page: https://www.8theme.com/taskboard/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2024 at 12:46

    Hello, Alfonso,

    We appreciate your prompt response.

    We kindly request you to update the Elementor and Elementor Pro plugins. After completing the updates, please disable any third-party plugins and check if the issue has been resolved.

    Best Regards,
    8Theme’s Team

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    Viewing 2,460 results - 2,431 through 2,460 (of 68,220 total)
Viewing 30 posts - 2,431 through 2,460 (of 68,220 total)
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