Hello, Ollamallo,

Thank you for contacting us and for using XStore.

Do you want to use Header Builder via Theme Options or Elementor?
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ For example – https://prnt.sc/zfi_WWDyYqoZ https://prnt.sc/V4OVVfpdusLb

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

Hello, Denis,

Thank you for reaching out to us.

We understand your request to disable the default payment method, specifically the POD payment being pre-selected. You would like to have the payment options open so that customers can freely choose their preferred payment method.

However, we would like to kindly inform you that this matter is not directly related to our theme. Payment settings, including the behavior of payment methods, are managed by WooCommerce and other associated plugins.

Please try the next: go to WooCommerce > Settings > Payments tab. This section allows you to manage all payment methods available on your store. In the Payments section, you will see a list of enabled payment methods, including Cash on Delivery (POD). Locate Cash on Delivery (POD) and click on the Manage button next to it. In the settings for POD, you’ll find an option like Enable this payment method. Uncheck the box to disable the “Cash on Delivery” option.

If the steps outlined above do not resolve your issue, we recommend reaching out directly to WooCommerce’s support team for further assistance
– https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, Grace,

Could you provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Mario,

We have thoroughly reviewed the matter, and the issue is not visible to us on your site.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Best regards,
8Theme’s Team

Hello, Ollamallo,

To clarify, each file from https://fex.net/s/pfldncs corresponds to a separate page. After importing, you will have the entire content of the page, and you simply need to remove any elements that are not required. I trust you understand that if we were to break down each page into individual elements, the number of files would become overwhelming, making it difficult for you to locate the necessary ones. The quickest approach for you would be to delete the unwanted content and retain what is needed.

Warm Regards,
The 8Theme Team

Hello, Khaled,

Thank you for reaching out to us and for your kind words about the XStore theme. We’re delighted to hear that you like it!

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, @Gianniskon,

Let’s address your concerns step by step. Could you please specify the exact issues you are experiencing with our theme? Kindly provide detailed information about each problem you mentioned in your initial post, along with relevant screenshots. This will help us better understand your situation and assist you more effectively.

Best regards,
The 8Theme Team

Hello, Mario,

XStore Builders > Products archive > edit template https://prnt.sc/6NCzhv2XOiKm > works for us on your site https://prnt.sc/9NYnpuywgEgg

Do you use Chrome browser? Could you record a video of your actions and the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/linked-variations-products-link-separate-products-together-by-size-color-and-more/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Theme Options > Theme Custom CSS > Global > Please edit or remove this code – https://prnt.sc/e0Sp_qByT6H7

Best regards,
8Theme’s Team

Hello, Alfonso,

It seems there might be an issue with one of the forms created using the Contact Form 7 plugin. You could try deleting the default forms and creating a custom one by following the plugin’s documentation https://contactform7.com/docs/ . Alternatively, you may consider reaching out to their support team for further assistance https://wordpress.org/support/plugin/contact-form-7/

Best Regards,
8Theme’s Team

Hello, Gracu_,

Thank you for reaching out to us.

Please try to edit the translation now and check the result.

We’ve changed the location for files from the Custom to System ttps://wordpress.org/support/topic/known-issues-with-wordpress-6-7/

Provide us with screenshots of untranslated strings.

Best regards,
8Theme’s Team

Hello, MonnaChu,

We have noticed that the category display has been disabled in the search element settings.

Best regards,
8Theme’s Team

Hello, Alfonso,

We appreciate your prompt response.

We kindly request you to update the Elementor and Elementor Pro plugins. After completing the updates, please disable any third-party plugins and check if the issue has been resolved.

Best Regards,
8Theme’s Team