Hello,

We appreciate your prompt response.

We’ve edited the Style settings for the logo image on your site – https://prnt.sc/1nmeG3I92Hze
Please check and edit the mentioned settings further.

Best regards,
8Theme’s Team

Hello, James,

Thank you for reaching out to us.

The current header on your website has been created using **Theme Options > Header Builder**. In this case, you can use static blocks to create a mega menu, as demonstrated in this video: https://youtu.be/JiI6qDaVtY4?feature=shared

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Bagwani,

This could be due to various reasons such as a conflict with a plugin or incorrect server settings. To resolve this, you could try disabling all plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the problematic plugin.

We kindly recommend reaching out to your hosting provider’s support team, as the current issue is not related to our area of expertise. Unfortunately, we are unable to provide assistance on this matter.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To change the background of a banner on the main page to better match the colors of your website, please go to Static blocks and edit Shop Banner, because of https://prnt.sc/nlOu8SoO0m22 > https://prnt.sc/fJQdz_l02OkL

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have reviewed the page on your website, and everything appears to be functioning properly. Could you kindly confirm if you were able to resolve the issue on your own?

Please let us know if you require any further assistance.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

As we can see the Home page was selected as a Shop page via Woocommerce plugin settings.
You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issue with the product grid widget displaying related products vertically on the front end. We appreciate your efforts in clearing the server and browser cache, as well as reinstalling the widget.

We can’t log in. Please temporarily disable 2FA.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

Hello, Aymane,

We’ve renamed translation files from xstore-fr.po to xstore-fr_FR.po and xstore-core-fr.po to xstore-core-fr_FR.po

But we can’t synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ because of this error https://prnt.sc/Tb3Uj7g9Pkji Please contact your hosting provider to solve it. Then click on the Sync button to synchronize translation for XStore, Woocommerce, and XStore Core plugins.

Best regards,
The 8Theme Team

Hello, JiPanditJI,

Please accept our apologies for the delayed response due to the weekend.

Regarding your inquiry, we would like to kindly inform you that Google reCAPTCHA is not a feature directly related to our theme. Therefore, we recommend reaching out to Google’s support team for further assistance. We appreciate your understanding in this matter.

About fake customer registrations, you can read answers in these topics – https://www.8theme.com/topic/too-many-spam-fake-customer-registrations/ https://www.8theme.com/topic/woocommerce-login-form-how-to-edit/

If you have any other questions or concerns related to XStore, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, James,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing. Based on the details you have provided, it can be a memory error from the server side. Do you see any info in Woocommerce > Status > Logs > Fatal error file?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

Hello,

Thank you for reaching out to us.

Regarding your inquiry, you can add a description – https://prnt.sc/rFYD2aVMZTWz , then go to XStore Builders > Archive Products via Elementor > edit template > add next elements https://prnt.sc/g77EhdqCK0y9 to page content.

Best regards,
8Theme’s Team

Hello, Buyfantasticsouvenir,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

Hello, MonnaChu,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

Hello, Jodhpur Store,

Thank you for reaching out to us.

Please go to Appearance > Menus > https://prnt.sc/5UHeOCjLLjTK

Read more – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

Best regards,
8Theme’s Team

Hello, MiguelFlorian,

Regarding the Internal Server Error you are experiencing, we kindly suggest reaching out to your hosting provider, as this issue should be resolved on their end. Please contact them directly and request assistance in addressing the server-related problem.

Appearance > Menus > We’ve enabled product categories – https://prnt.sc/j-YA6QFVuXnF and added a few of them to the menu, please check – https://prnt.sc/x-wQx57hkHcw > https://prnt.sc/kAeyBq-QI8Ba

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team