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Forum Replies Created

Viewing 30 posts - 2,401 through 2,430 (of 68,231 total)

← 1 2 3 … 80 81 82 … 2,273 2,274 2,275 →

Rose Tyler

Support staff

December 1, 2024 at 13:08

Hello, Ram Yadav,

Thank you for getting in touch with us.

We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.

Best regards,
8Theme’s Team

#426038 Copied In reply to: there is two headers showing for my website …. i want the lower one which is showing in the image

Rose Tyler

Support staff

December 1, 2024 at 12:59

Hello, MonnaChu,

Please accept our apologies for the delayed response due to the weekend.

The functionality of the off-canvas https://prnt.sc/ZGNZ8qkNhW8U in your Mobile panel depends on the presence of a Wishlist element in the mobile header https://gyazo.com/b5e84c59a6a53f6c3d091c989ac2f1ce https://prnt.sc/H5fRJ-d5WiTN .
In its absence, the link from the Mobile panel will redirect users to the respective page. This is applicable to the Cart, Wishlist, Compare, and Account elements of the Mobile panel as well.

Best Regards,
8Theme’s Team

#426036 Copied In reply to: Can i Use this kind of login to my mobile panel

Rose Tyler

Support staff

December 1, 2024 at 11:39

Hello,

We appreciate your prompt response.

We’ve edited the Style settings for the logo image on your site – https://prnt.sc/1nmeG3I92Hze
Please check and edit the mentioned settings further.

Best regards,
8Theme’s Team

#426033 Copied In reply to: how to disbale the transparent heeader, thanks.

Rose Tyler

Support staff

December 1, 2024 at 11:36

Hello, Warshne,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#426031 Copied In reply to: Dropdown Megamenu overlapping with Staticblock Megamenu

Rose Tyler

Support staff

December 1, 2024 at 11:35

Hello, James,

Thank you for reaching out to us.

The current header on your website has been created using **Theme Options > Header Builder**. In this case, you can use static blocks to create a mega menu, as demonstrated in this video: https://youtu.be/JiI6qDaVtY4?feature=shared

If you have any further questions or need additional assistance, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

#426030 Copied In reply to: Cannot create a megamenu as xstore megamenu template on header builder does not exist

Rose Tyler

Support staff

December 1, 2024 at 11:32

Hello, Nirmalya,

Thank you for contacting us and for using XStore.

To adjust the background color, please navigate to: Theme Options > Styling > Input > Background Color.

Best regards,
The 8Theme Team

#426029 Copied In reply to: how to change these button color .

Rose Tyler

Support staff

December 1, 2024 at 11:28

Hello, Bagwani,

This could be due to various reasons such as a conflict with a plugin or incorrect server settings. To resolve this, you could try disabling all plugins temporarily to see if the issue persists. If it resolves, reactivate them one by one to identify the problematic plugin.

We kindly recommend reaching out to your hosting provider’s support team, as the current issue is not related to our area of expertise. Unfortunately, we are unable to provide assistance on this matter.

Best regards,
8Theme’s Team

#426028 Copied In reply to: Cron Schedule or Cron Error Issue in Website

Rose Tyler

Support staff

December 1, 2024 at 11:23

Hello, Damage Case,

Thank you for reaching out to us.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#426027 Copied In reply to: Critical error on mobile device for products archive page in theme “Lingerie”

Rose Tyler

Support staff

December 1, 2024 at 11:22

Hello,

Thank you for reaching out to us.

To change the background of a banner on the main page to better match the colors of your website, please go to Static blocks and edit Shop Banner, because of https://prnt.sc/nlOu8SoO0m22 > https://prnt.sc/fJQdz_l02OkL

Best regards,
8Theme’s Team

#426026 Copied In reply to: CAMBIAR FONDO DE UN BLOQUE ESTÁTICO PÁGINA PRINCIPALl

Rose Tyler

Support staff

December 1, 2024 at 11:18

Hello, MonnaChu,

Thank you for reaching out to us.

XStore Builders > Archive Products > edit template https://prnt.sc/XQqzNSleD7EG > add content at the top.

Best Regards,
8Theme’s Team

#426023 Copied In reply to: Widget in the center and top of my shop page

Rose Tyler

Support staff

December 1, 2024 at 10:45

Hello,

Thank you for reaching out to us.

We have reviewed the page on your website, and everything appears to be functioning properly. Could you kindly confirm if you were able to resolve the issue on your own?

Please let us know if you require any further assistance.

Best regards,
8Theme’s Team

#426022 Copied In reply to: i am not able to access My Account help me through this

Rose Tyler

Support staff

December 1, 2024 at 10:42

Hello, Nirmalya,

Thank you for reaching out to us.

To change the photo in the specified section, please follow these steps: Dashboard > Products > Categories > edit category.

If you need further assistance or detailed guidance, please let us know, and we’ll be happy to help.

Best regards,
8Theme’s Team

#426021 Copied In reply to: how to change photo or add new photo of this section ?

Rose Tyler

Support staff

December 1, 2024 at 10:41

Hello,

Thank you for reaching out to us.

As we can see the Home page was selected as a Shop page via Woocommerce plugin settings.
You can edit Product Sorting on the page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best regards,
8Theme’s Team

#426020 Copied In reply to: PONER EN PÁGINA PRINCIPAL DE WEB SOLO NOVEDADES

Rose Tyler

Support staff

December 1, 2024 at 10:34

Hello, d88dcjj,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#426019 Copied In reply to: Paypal Option Not Loading Correctly During Checkout on Safari Mobile?

Rose Tyler

Support staff

December 1, 2024 at 10:32

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issue with the product grid widget displaying related products vertically on the front end. We appreciate your efforts in clearing the server and browser cache, as well as reinstalling the widget.

We can’t log in. Please temporarily disable 2FA.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme additional code customization.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#426018 Copied In reply to: product grid widget: related product showing vertically in front end

Rose Tyler

Support staff

December 1, 2024 at 10:23

Hello, JiPanditJI,

Thank you for reaching out to us.

Could you please provide a link to the page where you encountered this message?

Additionally, provide temporary FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#426017 Copied In reply to: WooCommerce Dynamic Pricing, Discounts & Fees deparcated

Rose Tyler

Support staff

December 1, 2024 at 10:19

Hello, Aymane,

We’ve renamed translation files from xstore-fr.po to xstore-fr_FR.po and xstore-core-fr.po to xstore-core-fr_FR.po

But we can’t synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ because of this error https://prnt.sc/Tb3Uj7g9Pkji Please contact your hosting provider to solve it. Then click on the Sync button to synchronize translation for XStore, Woocommerce, and XStore Core plugins.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426016 Copied In reply to: My site does not want to be translated into French

Rose Tyler

Support staff

December 1, 2024 at 09:42

Hello, D88dcjj,

Please accept our apologies for the delayed response due to the weekend.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#426015 Copied In reply to: How to Transfer XStore Theme from One Store to Another?

Rose Tyler

Support staff

December 1, 2024 at 09:40

Hello, JiPanditJI,

Please accept our apologies for the delayed response due to the weekend.

Regarding your inquiry, we would like to kindly inform you that Google reCAPTCHA is not a feature directly related to our theme. Therefore, we recommend reaching out to Google’s support team for further assistance. We appreciate your understanding in this matter.

About fake customer registrations, you can read answers in these topics – https://www.8theme.com/topic/too-many-spam-fake-customer-registrations/ https://www.8theme.com/topic/woocommerce-login-form-how-to-edit/

If you have any other questions or concerns related to XStore, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#426014 Copied In reply to: Google recaptcha is not working on any of the page

Rose Tyler

Support staff

December 1, 2024 at 09:34

Hello, Buyfantasticsouvenir,

We appreciate your prompt response.

1/ Please rename – https://prnt.sc/22H1ru4LDPbK to xstore-core-ro_RO.po
2/ Edit the Checkout page using Elementor https://prnt.sc/YpOpD1px9XuB > change some texts https://prnt.sc/wzlOzRArO8SW

Best Regards,
8Theme’s Team

#426013 Copied In reply to: Question about change the sale booster language from code recently bought a … i want to chan

Rose Tyler

Support staff

December 1, 2024 at 08:30

Hello, James,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing. Based on the details you have provided, it can be a memory error from the server side. Do you see any info in Woocommerce > Status > Logs > Fatal error file?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#426012 Copied In reply to: XStore Core Plugin Preventing Page Editing

Rose Tyler

Support staff

December 1, 2024 at 08:01

Hello,

We hope this message finds you well.

Could you kindly assign the administrator role to the user account you created for us? At the moment, we are unable to make changes to the settings in the Header Builder.

Thank you in advance for your assistance.

Best regards,
8Theme’s Team

#426010 Copied In reply to: how to disbale the transparent heeader, thanks.

Rose Tyler

Support staff

November 29, 2024 at 16:56

Hello,

Thank you for reaching out to us.

Regarding your inquiry, you can add a description – https://prnt.sc/rFYD2aVMZTWz , then go to XStore Builders > Archive Products via Elementor > edit template > add next elements https://prnt.sc/g77EhdqCK0y9 to page content.

Best regards,
8Theme’s Team

#425928 Copied In reply to: NO SALE LA FOTO EN LA CATEGORÍA RINCÓN OUTLET

Rose Tyler

Support staff

November 29, 2024 at 16:53

Hello, JiPanditJI,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront?

Typically, such issues are not related to the theme itself, but we would like to confirm.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#425927 Copied In reply to: Google recaptcha is not working on any of the page

Rose Tyler

Support staff

November 29, 2024 at 16:52

Hello, Buyfantasticsouvenir,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#425926 Copied In reply to: Question about change the sale booster language from code recently bought a … i want to chan

Rose Tyler

Support staff

November 29, 2024 at 16:48

Hello, Coin Tableau,

Thank you for reaching out to us.

It has come to our attention that while you have updated the core plugin, the theme has not been updated accordingly. Please note that the version of the core plugin must always be compatible with the theme version to ensure optimal functionality.
https://xstore.8theme.com/update-history/ https://prnt.sc/lg2u6ad4Nm6L

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#425925 Copied In reply to: Fatal Error with the XStore Core extension

Rose Tyler

Support staff

November 29, 2024 at 16:05

Hello, MonnaChu,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team.

#425916 Copied In reply to: Can i Use this kind of login to my mobile panel

Rose Tyler

Support staff

November 29, 2024 at 16:04

Hello,

It appears that the requested actions we previously communicated have not yet been completed. To assist you, we have prepared a video example demonstrating the steps that need to be taken (private content).

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#425915 Copied In reply to: NO SALEN PRODUCTOS CUANDO HACES CLIC EN LAS CATEGORÍAS

Rose Tyler

Support staff

November 29, 2024 at 15:47

Hello, Jodhpur Store,

Thank you for reaching out to us.

Please go to Appearance > Menus > https://prnt.sc/5UHeOCjLLjTK

Read more – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-add-an-image-for-a-menu-item/

Best regards,
8Theme’s Team

#425910 Copied In reply to: How to change the flag shown in the demo content

Rose Tyler

Support staff

November 29, 2024 at 15:45

Hello,

We appreciate your prompt response.

Could you please clarify which specific options in the theme are not working for you? We kindly ask you to record a video demonstrating your actions and the issue you are experiencing. From our side, the options appear to be functioning without any problems, which is why we are requesting a video to better understand the situation.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme Team

#425908 Copied In reply to: I can’t use xstore theme options menu from customize
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Viewing 2,430 results - 2,401 through 2,430 (of 68,231 total)

Viewing 30 posts - 2,401 through 2,430 (of 68,231 total)

← 1 2 3 … 80 81 82 … 2,273 2,274 2,275 →

Forum Replies Created

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