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Viewing 30 posts - 2,371 through 2,400 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 13:04

    Hello, MagineM,

    Thank you for reaching out to us.

    Please provide the URL of the page from your screenshot.

    Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 12:49

    Hello, Damage Case,

    We can’t log in – https://prnt.sc/AwFthbfVphVf Please check and provide the correct credentials.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 12:47

    Hello, MonnaChu,

    The website can have a single account page that includes both login and registration forms.

    To get tabs there, you can try to activate this feature – https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 11:47

    Hello, Buyfantasticsouvenir,

    We appreciate your prompt response.

    To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 11:44

    Hello, Recep,

    Thank you for reaching out to us.

    Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 11:42

    Hello, Parshva,

    Thank you for reaching out to us.

    Header Builder via Elementor > edit template > Cart element settings > https://prnt.sc/3lgeCpzIWd79

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 11:40

    Hello, Dylan,

    Thank you for reaching out to us.

    Some elements are available within specific builders. For example, you can navigate to **XStore Builders > Header Builder via Elementor > Edit Template**, and then the Wishlist element will become available, and so on.

    If you have any further questions, please don’t hesitate to contact us.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 10:22

    Hello, MiguelFlorian,

    “I’d like to create a new page where I can display items for men or women, depending on the menu tab selected.” – go to Pages > Add new > add page title and content, for example, Products grid element where you select the desired product category https://prnt.sc/Bid5wyZMKLLu > Save. Go to edit menu > add the page to the menu.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 10:14

    Hello, d88dcjj,

    Thank you for reaching out to us with your inquiries.

    1, 2/ If you are using Elementor, we kindly recommend reviewing their documentation and reaching out to their support team directly for further assistance.

    3/ This element can be used – https://prnt.sc/Yev4IDVSabBn

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 10:02

    Hello, MonnaChu,

    Header Builder > Mobile header > settings of My account element > disable the hide on mobile option.

    The functionality of the off-canvas (pop up) in the Mobile panel depends on the presence of an element in the mobile header. In its absence, the link from the Mobile panel will redirect users to the respective page. This is applicable to the Cart, Wishlist, Compare, and Account elements of the Mobile panel as well.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 09:24

    Hello, MonnaChu,

    Unfortunately, there is no option to add specific content in the middle of the product grid. However, you can place it anywhere else using the builder, as long as it is not within another element, specifically the “Archive Products” element.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 09:22

    Hello, MonnaChu,

    Could you please provide a more detailed explanation of your request, along with screenshots, to help us better understand what you mean and the result you wish to achieve?

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 09:20

    Hello, Buyfantasticsouvenir,

    Could you kindly provide a screenshot of the text you are trying to translate?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 08:57

    Hello, D88dcjj,

    Here, you can view and modify the products for which the template created for you is applied: https://prnt.sc/_Tn6AD3jfKdn
    Currently, we have applied the template to all products: https://prnt.sc/qWTC6yRp1Zbv Therefore, you can clear the cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 2, 2024 at 08:49

    Hello, Nicolo,

    Thank you for reaching out to us.

    Custom CSS can be utilized to remove the pop-up from specific pages. To assist you further, could you kindly provide us with the URLs of the pages in question?

    We look forward to your response.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 17:06

    Hello, Ollamallo,

    Via the Header Builder, you can create a few templates and set them for different pages, for example – https://prnt.sc/OnflP2fjCATS

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 15:10

    Hello, James,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 15:09

    Hello, Fantasy,

    We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 15:06

    Hello, Rob,

    Thank you for reaching out to us.

    Could you please provide the URL of the product you are talking about and temporary wp-admin access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 15:04

    Hello, Nicolo,

    Thank you for reaching out to us.

    Here is a screenshot for you – https://prnt.sc/DAhATTHwSXRg

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 15:02

    Hello, Shounak_65753,

    Thank you for contacting us and for using XStore.

    We’ve set https://prnt.sc/aiGMPEJlWfDJ for your header.

    About additional questions, please describe them one by one with screenshots or videos for a better understanding.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 14:54

    Hello, Dave6641,

    Thank you for reaching out to us.

    We’ve created a Test page on your site, please check.
    https://prnt.sc/JlaotdS4by3m https://prnt.sc/wsF0bFHUpGc0

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:30

    Hello, DashDoor,

    Thank you for getting in touch with us.

    Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-briefly-unavailable-for-scheduled-maintenance-error-in-wordpress/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:28

    Hello, Chandru,

    Thank you for contacting us and for using XStore.

    Please follow this article – https://www.8theme.com/documentation/xstore/menu-set-up/how-to-enable-product-categories-for-menus/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:26

    Hello, D88dcjj,

    Thank you for reaching out to us.

    Regarding your inquiry, both Rank Math and XStore offer breadcrumb features, and you are free to use either one based on your preference. Generally, it does not matter which one you choose, as both options are designed to enhance navigation and improve user experience. However, we recommend enabling breadcrumbs from only one source to avoid potential conflicts or duplicate breadcrumb trails on your website.

    If you are already using Rank Math for SEO purposes, you may find it convenient to use its breadcrumb feature. On the other hand, if you prefer to keep everything managed within the XStore theme, you can utilize the built-in breadcrumb functionality.

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:25

    Hello, MonnaChu,

    Sorry for the late response because of the weekend.

    Could you kindly let us know if you have already resolved any of the issues on your own? If there are still outstanding concerns, we would greatly appreciate it if you could provide more details, along with any relevant videos or screenshots, to help us better understand the situation.

    Thank you for your cooperation.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:19

    Hello, James,

    We appreciate your prompt response.

    To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:15

    Hello, Digiklick,

    Thank you for reaching out to us with your query.

    Could you please test if the same issue occurs when using a default theme, such as Storefront?
    Typically, such issues are not related to the theme itself, but we would like to confirm.

    The Loginisation/Registration functionality comes from the WooCommerce plugin, and you can read more in WooCommerce documentation – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
    https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    We recommend contacting the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:12

    Hello, Nirmalya,

    Thank you for reaching out to us.

    To change the color of the fake sales pop-up, please use the custom CSS code:

    #sales-booster-popup .sales-booster-popup-inner {
        background-color: red;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2024 at 13:08

    Hello, Ram Yadav,

    Thank you for getting in touch with us.

    We’ve disabled Catalog mode (this option prevents customers from purchasing products) in Theme Options > Shop > Catalog mode. Please clear cache and check the result.

    Best regards,
    8Theme’s Team

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    Viewing 2,400 results - 2,371 through 2,400 (of 68,230 total)
Viewing 30 posts - 2,371 through 2,400 (of 68,230 total)
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