Okay.
Have a nice day!
Regards
Okay.
Have a nice day!
Regards
Hello,
Here is the header from the demo https://prnt.sc/TWqXrKIYecDC , and this screenshot is from your site – https://prnt.sc/kMgGxfjwUq7r Please clear cache and check the header one more time, it seems to look good.
Is there anything else we can help you with?
Regards
Hello,
Please provide temporary wp-admin access, we will remove one of them.
Regards
Я передал эту тему нашей команде разработчиков. Дам вам знать, как только получите ответ. Пожалуйста, будьте терпеливы
We can see only 1 purchase from you. 1 purchase code can be used for 1 project, but you used it for a few sites.
If you want to use our theme for a few different projects you need to buy a few licenses.
Read more – https://themeforest.net/licenses/terms/regular
Regards
Hello,
The translation problem is related to the plugin you are using, because it stores translations in theme mods, which are unique for each theme and when switching to another, they are not saved, or are loaded with errors, the same will happen if you use different child themes even for the default theme (not XStore at all). When switching child themes, it will all fly off
so
it is better for you to switch to some other plugin for translation, we recommend WPML (but it is paid) https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ , and for this you will have to redo the translations, or you can use a child theme with which there are no problems
Regards
Да, вы можете отвечать здесь на русском
I’ve tried to connect from this one – 176.98.91.219, right now.
This is ip 176.98.89.228 of one of our dev, the problem will be passed to him, once I get the correct access from you.
Regards
Ukraine, 176.98.91.219 and 176.98.70.171
Regards
Hello, @Krzysztof,
It will be fixed in the next theme update.
Regards
You’re welcome!
Regards
Hello,
.portfolio-image .zoom {
position: static;
}
.portfolio-image .zoom .btn-lightbox {
position: absolute;
top: 0;
left: 0;
right: 0;
bottom: 0;
width: 100%;
height: 100%;
display: block;
background: transparent !important;
border: none !important;
}
.portfolio-image .zoom .btn-lightbox:before {
width: 3rem;
height: 3rem;
display: inline-flex;
align-items: center;
justify-content: center;
border: 2px solid rgba(255,255,255,.7);
position: relative;
top: 15px;
left: 15px;
}
.portfolio-image .zoom .btn-lightbox:hover:before {
background: var(--et_dark-color);
border-color: var(--et_dark-color);
}
Regards
Hello,
Sorry for the delay in answering.
We can’t connect, here is a screenshot of the error – https://prnt.sc/lBy6jG9MmprN
Is there a restriction by IP or something else? Contact your hosting provider to get assistance with it.
Regards
Hello,
1/ We have already described you above what could be the issue on some pages but it is ok. We will text you again the same message:
“Your main issue was caused by next settings you set on this page -> https://prnt.sc/omub2uwOtstU . It means that scripts for our built-in swatches is not loaded on this page but they are not fully disconnected and it’s main class is used in other script files which make errors because of not-found js class of swatches but enabled globally in Theme Settings.”
On the page you sent us in last message we see the same situation. You have to follow the instructions above in such cases.
2/ You should check your page and try to prevent such “bad css code” like here -> https://prnt.sc/tEC_i4v7pkzU . Negative Margin is not good solution to move some blocks. As you may see on screnshot one block (because of your seetings to margin-top: -120px is overlaying on header (and mobile menu) which make you not able to click on it. Keep in mind, we are not responsible for your custom changes.
Regards
Hello, @Sk,
Here is the answer from our dev team member: We removed your old main menu and created new one with the same settings and it seems it works ok now -> https://gyazo.com/e8db90646ec748c6154261b3644ca732
Regards
Hello,
Add the next custom CSS code in Theme Options > Theme custom CSS:
ul.st-swatch-size-normal li.type-image {
width: 35px;
height: 35px;
}
.single-product ul.st-swatch-size-large li.type-image {
width: 45px !important;
height: 45px !important;
}
Regards
Hello,
Theme Options > General > Enable Classic Widgets Panel > On.
Provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
I’ve disabled Lazy Loading here https://prnt.sc/mcZhKf2m1Gio (it seems conflict with an option of your cache plugin). If you want you can enable the next option – https://prnt.sc/XfMSmV3aeRR0
Regards
Hello,
Please check the screenshot in the Private Content area,
contact your hosting provider about this Mixed content issue
Regards
Hello,
We did not get reports about this problem from other our customers. XStore is compatible with PolyLang, but we do not provide support for it, because it is 3rd party plugin. Please read this article https://polylang.pro/doc/my-theme-provides-a-wpml-config-xml-but-nothing-appears-in-the-strings-translation-table/ – and ask about further assistance from the plugin side.
Loco translate allows to translate the site into 1 language but mentioned “Sale” text you edit/translate/change via Customizer, so ask for assistance from the PolyLang side, as was mentioned.
I hope for your understanding.
Regards
Ask them to increase PHP Memory Limit, and provide the text of the error to them, they should know how to fix it, because it is server-side, not the theme.
Regards
Hello,
You have a lot of Sliders and it seems reached the limit https://gyazo.com/4203a16d8e90673fb048c50153bffc74
So add the slider via Theme Options > Blog > Blog layout > Conteúdo Do Banner Da Página Do Blog > add the shortcode of the slider into the Text tab there.
Regards
Hello,
You need to contact your hosting provider and ask them to fix it.
Regards
Add this code also:
.home .portfolio-item-inner .portfolio-image .zoom {
pointer-events: all;
}
Regards
Hello,
Check if the “Sale” text is translated using Loco translate for the theme and Core plugin. Clear cache and temporarily disable CDN. Check the result. If this doesn’t help, contact the support of PolyLang plugin
Regards
Hello,
Clear cache and check now, settings were changed
https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
https://prnt.sc/YowRV4pgUedT > https://prnt.sc/veeuzWMkZuEG
Regards
Hello,
We do not see the problem on your site – https://prnt.sc/vaXXRV6XzNHU https://prnt.sc/bU1laX8vOXXY
Regards
Hello,
The priory field comes from WCFM Marketplace plugin, so you need to contact support of the plugin – https://wordpress.org/support/plugin/wc-multivendor-marketplace/
Regards
Hello,
Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Sorry but your request is a bit unclear to me. Please describe the problem and the desired result in more detail.
Also, provide temporary wp-admin access, so we can take a closer look at your settings.
Regards