Display of the checkout with error – why

This topic has 4 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: mariangio
    mariangio
    Participant
    October 9, 2022 at 11:58

    Hi
    I have something my checkout displayed with an error (see screenshoot attached). but it isn’t all the time. More random and cannot pin point when it is happening. Could you please help.
    Thanks

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 9, 2022 at 12:37

    Hello,

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: mariangio
    mariangio
    Participant
    November 1, 2022 at 23:38

    Hi. Sorry for the late reply but I still have the issue some times to time the display of the checkout is not correct. Here the access:
    Thanks.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2022 at 09:00

    Hello,

    We do not see the problem right now, and the old screenshot is unavailable now. Could you provide a new one?

    What should we do to see the problem on your checkout page? To be able to help we need to see the problem at least.

    Did you activated the debug mode? Was any text of error displayed?

    In Logs we can see that an additional plugin can be reason of the problem on your site, please check screenshot in the private Content area.

    Did you make any changes in the parent theme files or in Core plugin?

    Please answer all these questions and provide FTP access, so we can take a closer look. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Please contact administrator
    for this information.
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