Hello, Arup,

Thank you for reaching out, and please accept our apologies for the delayed response due to the weekend.

The issue you are experiencing appears to be related to renaming actions that were performed either by you or someone else on the site. Please note that we provide you with the XStore parent theme and the XStore child theme.
https://prnt.sc/O1iI2fbD–XP

Additionally, to ensure the proper import of the demo version, it is important to remove any previously installed demo content beforehand – https://prnt.sc/LPJ2qgu55AD4

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, MonnaChu,

Thank you for reaching out to us.

1. By default, WooCommerce allows reviews on individual products, but for store-wide reviews, you’ll need a plugin or custom setup. This is independent of our theme, but we can try to give some recommendations:
– Use a Store Review Plugin
Install a plugin like Customer Reviews for WooCommerce or YITH WooCommerce Advanced Reviews.
These plugins support store-wide reviews and can display an aggregate review section for your store.
We have not officially tested the mentioned plugins with our theme, so we cannot guarantee compatibility. However, you are welcome to conduct your own tests.

2. Batch Upload Comments or Reviews
WooCommerce doesn’t natively support batch uploading of comments/reviews, but you can achieve this through tools or plugins:
For example, use a CSV Importer Plugin
Install a plugin like WP All Import or Product Reviews Import Export for WooCommerce.
Prepare a CSV file with the following columns:
Product ID or Store (for store-specific comments, use a placeholder product or custom field).
Reviewer Name.
Review Content.
Rating (1-5 stars).
Date of Review.
Import the file into your site using the plugin.

We hope this information is helpful.

We would recommend contacting the WooCommerce support team to get additional recommendations – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, Anuj01,

We apologize for the delay in responding, as it was due to the weekend.

As we can see the sticky header works on your site. Have you solved the question already?

Best Regards,
8Theme’s Team

Hello, GWS,

We apologize for the delay in responding, as it was due to the weekend.

We have checked the slider on your homepage using the Chrome browser, and the navigation arrows for scrolling through the slides appear to be functioning properly. Could you please confirm if you have already resolved the issue on your own, or are there any specific conditions we need to meet in order to replicate the problem?

Please let us know how we can assist you further.

Best regards,
The 8Theme Team

Hello, HobyMedia,

We hope this message finds you well.

We sincerely apologize for the delay in responding, as it was due to the weekend.

We would like to inform you that the Subscriptio plugin has been removed from the XStore package. This decision was made following the discontinuation of support by the plugin’s author. To maintain uninterrupted service, we kindly recommend exploring alternative solutions that align with your requirements.

Regarding the Massive Addons for WPBakery plugin, we recommend disabling it, as your website is currently utilizing Elementor.

Should you have any questions or need assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, Sorrex,

Thank you for reaching out to us.

Some hosting providers offer regular backup services for their customers, which can be invaluable for maintaining the integrity of your website’s data. We recommend contacting your hosting provider and requesting them to restore a backup of your site.

At this time, we do not have sufficient information to determine what actions may have caused the issue. We suggest reviewing who else has access to your website, as they may have inadvertently removed the header and footer content.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, could you kindly provide some screenshots or examples of the videos in question? This will help us better understand your request.

Best regards,
8Theme’s Team

Hello, D88dcjj,

To disable existing breadcrumbs in the theme, go to Theme Options > Breadcrumbs > Style > Disable. Additionally, edit pages using Elementor > remove breadcrumbs element https://prnt.sc/7gfyLD9J7oyq and add the desired shortcode.

For further assistance, we recommend reaching out to the support team of the plugin in question.

Best regards,
8Theme’s Team

Hello, MednaHolistic,

1/ Theme Options > Mobile panel > edit custom texts.

2/ Header Builder via Elementor > edit template > https://prnt.sc/vLxObGzvcEZS https://prnt.sc/rqnjeTxt5NXq

3/ XStore Builders > Archive products > edit template > https://prnt.sc/AwHM4EMIyiI_

4/ Edit Cart and Checkout pages using Elementor > edit texts in settings of elements, for example – https://prnt.sc/CfYjHgD4IyTt

5/ XStore theme translation via Loco Translate https://prnt.sc/wlrliMK9I8qA https://prnt.sc/HpAZHtrwZYIN

6/ XStore Core plugin translation via Loco Translate https://prnt.sc/kYb3rBmN_91A

7/ https://prnt.sc/e3oipe6vlklN and contact support of the Contact form 7 plugin to get further assistance.

Best regards,
8Theme’s Team

Hello, Greg,

You’re welcome!

Best regards,
8Theme’s Team

Hello, Greg,

We’ve imported the demo single product page template to your site. Please check and edit it according to your needs via XStore Builders > Single Product Builder via Elementor.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Here is an example of a Slider container height option – https://prnt.sc/gfJr1b2MfN6v Please set the same value for 3 yof our slides.

Best regards,
8Theme’s Team

Hello,

Regarding the single product page, we have noticed that there is no template available in the Single Product Builder via Elementor, as shown in the following screenshot – https://prnt.sc/GyxbjhkzaHtj
If a template was previously present but is no longer visible, it is possible that it was manually deleted. We would like to emphasize that this action was not performed by us. Alternatively, it is also possible that Elementor was never used for the single product layout, and instead, the settings in **Theme Options > WooCommerce > Single Product Builder** were utilized. We kindly request you to review this matter and confirm.

Additionally, please be aware that some hosting providers offer regular backups for their customers, which can be useful for maintaining your site’s data integrity.

Best regards,
8Theme’s Team

Hello,

Have you tried clearing your cache? Here is what we see on your SHop page right now – https://prnt.sc/a-HYrbvsKLv6

We have discussed your concern internally, and none of our team members have made the described changes to your website.

Could you please check who else has access to the admin panel of your site?

If you require assistance from our side, we are more than happy to collaborate. Kindly provide a more detailed description of your request so we can better assist you.

Best regards,
8Theme’s Team

Hello, Szocs Attila,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team