Hello, HobyMedia,

We hope this message finds you well.

We sincerely apologize for the delay in responding, as it was due to the weekend.

We would like to inform you that the Subscriptio plugin has been removed from the XStore package. This decision was made following the discontinuation of support by the plugin’s author. To maintain uninterrupted service, we kindly recommend exploring alternative solutions that align with your requirements.

Regarding the Massive Addons for WPBakery plugin, we recommend disabling it, as your website is currently utilizing Elementor.

Should you have any questions or need assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, Sorrex,

Thank you for reaching out to us.

Some hosting providers offer regular backup services for their customers, which can be invaluable for maintaining the integrity of your website’s data. We recommend contacting your hosting provider and requesting them to restore a backup of your site.

At this time, we do not have sufficient information to determine what actions may have caused the issue. We suggest reviewing who else has access to your website, as they may have inadvertently removed the header and footer content.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, could you kindly provide some screenshots or examples of the videos in question? This will help us better understand your request.

Best regards,
8Theme’s Team

Hello, D88dcjj,

To disable existing breadcrumbs in the theme, go to Theme Options > Breadcrumbs > Style > Disable. Additionally, edit pages using Elementor > remove breadcrumbs element https://prnt.sc/7gfyLD9J7oyq and add the desired shortcode.

For further assistance, we recommend reaching out to the support team of the plugin in question.

Best regards,
8Theme’s Team

Hello, MednaHolistic,

1/ Theme Options > Mobile panel > edit custom texts.

2/ Header Builder via Elementor > edit template > https://prnt.sc/vLxObGzvcEZS https://prnt.sc/rqnjeTxt5NXq

3/ XStore Builders > Archive products > edit template > https://prnt.sc/AwHM4EMIyiI_

4/ Edit Cart and Checkout pages using Elementor > edit texts in settings of elements, for example – https://prnt.sc/CfYjHgD4IyTt

5/ XStore theme translation via Loco Translate https://prnt.sc/wlrliMK9I8qA https://prnt.sc/HpAZHtrwZYIN

6/ XStore Core plugin translation via Loco Translate https://prnt.sc/kYb3rBmN_91A

7/ https://prnt.sc/e3oipe6vlklN and contact support of the Contact form 7 plugin to get further assistance.

Best regards,
8Theme’s Team

Hello, Greg,

You’re welcome!

Best regards,
8Theme’s Team

Hello, Greg,

We’ve imported the demo single product page template to your site. Please check and edit it according to your needs via XStore Builders > Single Product Builder via Elementor.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Here is an example of a Slider container height option – https://prnt.sc/gfJr1b2MfN6v Please set the same value for 3 yof our slides.

Best regards,
8Theme’s Team

Hello,

Regarding the single product page, we have noticed that there is no template available in the Single Product Builder via Elementor, as shown in the following screenshot – https://prnt.sc/GyxbjhkzaHtj
If a template was previously present but is no longer visible, it is possible that it was manually deleted. We would like to emphasize that this action was not performed by us. Alternatively, it is also possible that Elementor was never used for the single product layout, and instead, the settings in **Theme Options > WooCommerce > Single Product Builder** were utilized. We kindly request you to review this matter and confirm.

Additionally, please be aware that some hosting providers offer regular backups for their customers, which can be useful for maintaining your site’s data integrity.

Best regards,
8Theme’s Team

Hello,

Have you tried clearing your cache? Here is what we see on your SHop page right now – https://prnt.sc/a-HYrbvsKLv6

We have discussed your concern internally, and none of our team members have made the described changes to your website.

Could you please check who else has access to the admin panel of your site?

If you require assistance from our side, we are more than happy to collaborate. Kindly provide a more detailed description of your request so we can better assist you.

Best regards,
8Theme’s Team

Hello, Szocs Attila,

Thank you for reaching out to us.

Could you provide some screenshots or analytics of CPU usage?

Please read the conversation on this topic – https://www.8theme.com/topic/high-usage-cpu/ and follow the recommendations from there first.

After that, please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Vaibhav,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend, and the Crop option can be useful in this case.

Best Regards,
8Theme’s Team

Hello, Martijntje,

Thank you for reaching out to us.

You can find available settings in Woocomemrce > Settings > Shipping > Shipping settings

Best regards,
8Theme’s Team

Hello, Cheyingtan,

Thank you for reaching out to us.

For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action

Best regards,
8Theme’s Team

Hello, GNC,

Thank you for reaching out to us.

Have you solved the request already – https://img001.prntscr.com/file/img001/IZsSil-YQXCKuxGf_VKz0g.png ?

Best regards,
8Theme’s Team