Hello,

Thank you for reaching out to us.

Please check how it works now > https://prnt.sc/bZYl7vbMN6FO

You currently have only 1 sale product, so we’ve changed the products type in Products element settings – https://prnt.sc/f0RK6hul5YCx

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please ensure that the “Massive Addons for WPBakery” plugin is activated? At first glance, it appears that the content may have been created using this plugin, but it seems someone might have deactivated it, which is why the code is now being displayed.

If you have any further questions or need additional assistance, please don’t hesitate to let us know.

Best regards,
8Theme’s Team

Hello, Sefat,

Header Builder via Elementor > edit template > Mobile menu settings > Items > select menu https://prnt.sc/uJiMkhXWb96V

Best regards,
8Theme’s Team

Hello, Terek,

6.6.2 or 6.6 WP version.

Best Regards,
8Theme’s Team

Hello, Saleh,

Thank you for reaching out to us.

Custom CSS code can be used:

.etheme-elementor-off-canvas_content .product-item-right bdi {
    color: red;
}
.etheme-elementor-off-canvas .cart-widget-subtotal .big-coast {
    color: green;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello, Dragan,

Thank you for reaching out to us.

If you would like to propose the addition of new features or options, we kindly invite you to share your suggestion on our Taskboard via the following link: https://www.8theme.com/taskboard/. Suggestions that receive significant support from other customers will be carefully reviewed by our development team for potential inclusion in future updates.

Best regards,
8Theme’s Team

Hello, Terek,

It seems that the issue is related to the WordPress update (from 6.7). You may either downgrade to a previous version or contact support of the Elementor plugin.

Best Regards,
8Theme’s Team

Hello, Terek,

Thank you for reaching out to us.

We would recommend you contact support of the Elementor plugin directly – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello,

So, you have identified that the issue is related to the activation of a specific plugin, regardless of which theme is currently active on the website. At this point, we recommend reaching out to the support team of that plugin for further assistance.

Best regards,
8Theme’s Team

Hello, Alyan,

We kindly remind you that we have requested temporary WP-Admin access on two occasions. We would greatly appreciate it if you could provide the necessary access so that we can proceed with accessing the Dashboard of your website.

We’ve added IPs via the Private Content area.

Best regards,
8Theme Team

Hello,

To solve “There has been a critical error on this website” – please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

“support not giving me solution” – we provide support for XStore theme, but the questions you previously asked were not related to our theme because you confirmed that the issue persists even with the default WC theme – Storefron.

Private Content

Best Regards,
8Theme’s Team

Hello, Sefat,

Thank you for reaching out to us.

From your screenshot, it appears that the AMP plugin is activated on your website. Kindly disable it or learn more about the plugin here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Best regards,
8Theme’s Team

Hello, Moshe,

Thank you for reaching out to us.

To assist you more effectively, we kindly ask you to provide the following details:

1. Please share the link to the variable product on your website that you are referring to.
2. Provide a detailed description of the desired outcome you would like to achieve.
3. Kindly share FTP access credentials.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
The 8Theme Team

Hello, HobyMedia,

If the content on your website pages was created using the Elementor plugin, we recommend disabling the WPBakery plugin to avoid potential conflicts.

Regarding subscriptions, you are welcome to choose any other plugin that works well with the default woocommerce theme – Storefront, and is actively supported by its developers. In theory, there should be no compatibility issues with our theme. However, if any issues do arise, we will review the situation and determine what can be done to resolve them. Unfortunately, we cannot provide specific recommendations for a particular plugin, as we have not conducted official testing.

The issues with the import might have been caused by a conflict with certain plugins or something on the server side.

For any new questions, please open a new topic on the support forum and provide detailed descriptions of your inquiries, including screenshots where applicable.

Best regards,
The 8Theme Team