Forum Replies Created

Viewing 30 posts - 21,571 through 21,600 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 14:51

    Hello,

    We will leave for you snippets of ready-2-use code so you could simply change the position of custom content in a few actions.

    Example backend: https://prnt.sc/lTPT_3SNN8TY (xstore-child/functions.php)
    Example frontend: https://prnt.sc/KheNLsEWtXWd

    For now, all actions are commented so please, choose the best position of extra content to show it in the proper place.

    A code snippet will be left below for other customers who will have an idea to implement something like you asked in this topic.

    add_action('wp', function() {
    // before whole desktop header
    add_action('etheme_header', 'etheme_child_custom_header_banner', -999);
    // before whole mobile header
    add_action('etheme_header_mobile', 'etheme_child_custom_header_banner', -999)
    // after whole desktop header
    add_action('etheme_header', 'etheme_child_custom_header_banner', 999);
    // after whole mobile header
    add_action('etheme_header_mobile', 'etheme_child_custom_header_banner', 999);
    // after top part of desktop header
    add_action('etheme_header', 'etheme_child_custom_header_banner', 15);
    // after top part of mobile header
    add_action('etheme_header_mobile', 'etheme_child_custom_header_banner', 15);
    // after main part of desktop header
    add_action('etheme_header', 'etheme_child_custom_header_banner', 25);
    // after main part of mobile header
    add_action('etheme_header_mobile', 'etheme_child_custom_header_banner', 25);
    });
    
    function etheme_child_custom_header_banner() {
    echo do_shortcode('[block id="2801"]');
    }

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 14:49

    Hello, MJJONE

    Please add the below code to Theme Options > Custom CSS:

    .product-details .compare + .compare {
        display: none !important;
    }

    Check how it works then.

    Waiting for your reply.

    King Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 11:08

    Hello, Henrik Kriiger,

    In this case, we recommend reaching out to the WooCommerce support team – https://wordpress.org/support/plugin/woocommerce/ .

    As far as we can see, the issue is out of our scope, so unfortunately we cannot help.

    Thank you for your cooperation and understanding.

    Please let us know if you require any other assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 11:03

    Hello, @DollyFactory,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 10:35

    Hello, Hagenum,

    We can’t connect.

    Response: 	530 Login authentication failed
    Error:         	Critical error: Could not connect to server

    Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 10:33

    Hello, Levacare

    1/ Theme Options > Speed optimization > Remove Query Strings From Theme Static Resources > Off.

    2/ XStore > Plugins Installer > find the plugin > Install and activate it.

    3/ https://gyazo.com/f6b61014d24cc7b655f1d9415d6f4b8d – the default category can’t be deleted.

    4/ Please describe the desired result in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:52

    Thank you for providing FTP access.

    Another specialist will get back to you after a detailed review.

    Please be patient and do not modify the access.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:44

    Hello, ziga32

    Please check the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:41

    Thanks for the reply.

    We can create a new folder on your site, here is “Test” one, so you can delete or rename it now – https://gyazo.com/e8bea5805c3dc65ed80bec586451b964

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:36

    Hello, MJJONE

    We apologize, but could you please clarify which bug you are referring to? Thank you in advance.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:23

    Hello, MJJONE

    Please try to use our built-in Compare.

    or check this topic – https://www.8theme.com/topic/compare/

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2023 at 09:16

    Hello, Mateusz,

    Thank you for using our theme.

    Have you attempted to reach out to the WooCommerce support team for assistance?

    Also, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    Let us know the result of this test.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:32

    Hello, MrTailor,

    Thank you for bringing this to our attention. We wish you a pleasant day!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:30

    If you would like to request this feature, please post your request here: https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:29

    Hello,

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:18

    Hello, Silviu

    You’re welcome!
    Thank you for choosing our theme!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:15

    Thanks for the reply.
    Could you temporarily disable CDN and caches – https://prnt.sc/wZJ5iRuzpR9r ?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:09

    Hello, Steven Tay,

    1. https://prnt.sc/3d8aCtqiyoHi

    2. If you did not edit files of the Core plugin by yourself all will be fine after the update.
    Just remember to update the theme first and then the Core plugin.
    Every update improves our theme and plugin functionality, but it only good changes.

    Best Regards,
    8Themes Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:05

    Hello, Silviu

    Thanks for the reply.

    Please go to Theme options > Theme custom CSS > Global > change #5cbfdc color, for example – https://prnt.sc/4xSpqALYki0z

    Theme Options > Styling > edit Dark buttons background color

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 17:01

    Hello @Roobinda,

    Please navigate to the Plugins section and disable the XStore AMP plugin. For more information, please refer to this link: https://www.8theme.com/documentation/xstore/amp-plugin/

    Kind Regards,
    8Themes Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:54

    Hello, Silviu

    Thank you for purchasing our theme and for reaching out to us.

    Are you using Elementor or WPBakery?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:49

    You’re welcome!
    Would you mind to rate our product – https://themeforest.net/downloads
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:44

    Hello, @DollyFactory,

    Thank you for granting us access.

    How did you manage to make it so that every time the Shop page is loaded, random products are displayed?
    This is likely the cause of the issue with the filters.

    Waiting for your reply.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:36

    Thank you for providing us with a detailed video. We have replicated your actions on the test site and do not see any issues there.

    In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help us to determine what needs to be fixed.

    Additionally, we would appreciate it if you could provide us with temporary FTP access, so that we can take a closer look at the situation on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:24

    Hello, Steven Tay,

    Plugin updates will be released regularly along with theme updates.

    To update it, please go to Dashboard > Updates > select XStore Core > click “Update Plugins”.

    If you do not see the update, but know it is available, click the “Check again” button at the top of the page to refresh the list of available updates.

    Best Regards,
    8Themes Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:18

    Hello, ziga32

    Thanks for FTP access, but we can’t log in to your Dashboard.
    Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:16

    Hello, Roy

    Please try: Theme options > General > Mobile Content Optimization > Off.

    Check how it works then.

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:14

    Hello, Zimbramale,

    Could you provide temporary wp-admin access?

    To do this, please follow these steps:

    1. Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

    2. Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

    3. Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 16:11

    Hello, Techgaon

    We would like to inform you that any additional customization in files is not included in our basic support services. If you would like to receive paid customization services, please submit a customization request to the WPKraken team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2023 at 15:21

    Hello,

    Would you be able to record a video of the issue?

    Kind Regards,
    8theme team

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    Viewing 21,600 results - 21,571 through 21,600 (of 68,231 total)
Viewing 30 posts - 21,571 through 21,600 (of 68,231 total)
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