Hello, MAHDAR,

Thank you for contacting us and for using XStore.

1/ You mentioned a video, but we are unable to locate it. Could you kindly resend the link?

2/ We are experiencing difficulties logging in. Could you please verify the credentials you provided and share updated ones that work?

3/ Additionally, we kindly request FTP access.

Thank you for your attention to these matters.

Best regards,
8Theme’s Team

Hello, Kirushanth28,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, PopsJ,

You’re welcome!

Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

Hello, ProdbyDaan,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

Hello,

We were able to log in; however, we encountered an issue connecting via FTP. Following this, we updated the theme and core plugin. At this point, we kindly ask you to clear all caches and check the website’s functionality.

Please let us know if you require further assistance. If so, we kindly request that you provide working FTP credentials to facilitate our support.
Try to connect to FTP using FileZilla by yourself.

Best regards,
8Theme’s Team

Hello, Carla,

Unfortunately, the situation remains unchanged on our end. We are still unable to access your website, and we have not yet received the FTP credentials from you. Could you kindly confirm if you have reached out to your hosting provider regarding both of these matters?

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello, Brunos,

Thank you for reaching out to us.

1/ Single Product Builder > Gallery > Video position.

2/ Edit product – https://prnt.sc/Jl-2YNm6Redx

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and bringing this issue to our attention.

We kindly recommend trying the solution provided in the following link: https://www.8theme.com/topic/my-theme-got-malfunctions-after-updating-elementor/#post-427891

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and bringing this issue to our attention.

We kindly recommend trying the solution provided in the following link: https://www.8theme.com/topic/my-theme-got-malfunctions-after-updating-elementor/#post-427891

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Oliver,

Thank you for reaching out to us. We are happy to assist you with your webshop setup inquiries.
Please find our responses below:

1/ We’ve uploaded a translation from – https://www.8theme.com/glotpress/projects/xstore/xstore/ to your site. You can edit strings via Loco Translate > Themes > XStore.

The translation should be done for the parent theme, and it will be automatically inherited by the child theme.
The child theme should be translated only in case you added custom code in the child theme that includes localization functions.

2/ If you are interested in exploring personalized customizations, we encourage you to submit a request through our Customization Panel, we’ve added email in the private content area.
Through this email, you will have the opportunity to collaborate directly with our technical team to evaluate the feasibility of your request. Please note that customization services may involve additional charges, which will be determined after a comprehensive review of your specific requirements.

3, 4/ To ensure efficient assistance, we kindly request that you post separate questions in individual topics on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide URLs of pages and screenshots for a better understanding of your requests.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, MonnaChu,

Thank you for contacting us and for using XStore.

To ensure efficient assistance, we kindly request that you post separate questions in individual topics on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

1. Please add this code in Theme Options > Theme Custom CSS > Global:

.et-google-login-button br {
    display: none;
}

2. Please describe the desired result in more detail.

3. The Wishlist static page contains only shortcode and all settings can be edited via Theme Options, here is a video – https://youtu.be/ZyjZ-vCx0pE?feature=shared

4. These pages take settings from Theme Options > Woocommerce (Shop) > Wishlist settings and Compare.

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well.

“for e.g. on Sidebar popup i tried to change kassa to kassalle as it’s linked to checkout page” – Loco Translate > Themes > XStore – https://prnt.sc/dn7vuiHW0t93 > https://prnt.sc/ALu2BSFjnetp

It appears that, unfortunately, our previous recommendations may have been overlooked. Instead of following the guidance we provided, you have sent us a list of tasks you expect us to complete on your behalf, including items that we have already addressed. This suggests that the completed work has not been reviewed on your end, as those tasks remain on your list.

Upon further inspection, we have confirmed that there are no issues originating from the theme itself. The translations function as expected when properly managed. If you require a specialist to implement the requested changes on your website and document the process via video, we recommend hiring a professional for this purpose.

Our role is to ensure that the theme operates without issues and to provide guidance on how specific features or functionalities work.

Thank you for your understanding. Should you have any further questions, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, SaLearning,

We’ve selected nav_color in the settings of blog-carousel element – https://prnt.sc/_DNRmJPLjSjc

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly ask for your patience as the next theme update will be released soon.

Best regards,
8Theme’s Team