Hello, Sefat,

Please check these topics – https://www.8theme.com/topic/brand-import-export-with-csv/ https://www.8theme.com/topic/bulk-upload-products-with-images/ https://www.8theme.com/topic/how-to-upload-brands-in-bulk-with-the-produxts/#post-242136

Best Regards,
8Theme’s Team

Hello, Sefat,

Thank you for reaching out to us.

We understand that you have added a brand under Products > Brands, but it is not appearing on your product detail page, such as in the example SKU: 1001365029. We appreciate you sharing the screenshot for reference.

XStore Builders > Single Product Builder via Elementor > edit template > https://prnt.sc/xZTOld47q81X > https://prnt.sc/wvu4EHkzcuFY

Best Regards,
8Theme’s Team

Hello, Scardian,

Thank you for reaching out to us.

If you are unable to apply the patches, please ensure that the theme is activated using the purchase code in XStore > Welcome Panel.
In case the patches indicate they have been applied but the ”Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would like to inform you that the header settings have been updated as per your request. Kindly clear your browser cache and review the changes at your convenience.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Adam,

We appreciate your prompt response.

We’ve set 4 via Theme Options for you – https://prnt.sc/SEB-yPTI2MDx , the result is – https://prnt.sc/xuwa9vIIpOfh

Best regards,
8Theme’s Team

Hello, Roman,

Thank you for contacting us and for using XStore.

1/ Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually as you already did, or via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

2/ Here is an article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

3/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

4/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Adam,

Thank you for getting in touch with us.

The Username or Password provided is incorrect. Please check.

Best regards,
8Theme’s Team

Hello, Abhinandan,

We appreciate your prompt response.

To enable percentage labels for sale items, please navigate to: Theme Options > WooCommerce > Shop Elements > Product Badges > Enable Percentage for Sale Labels.

Should you require further customizations beyond the default functionalities, we kindly invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello, Abhinandan,

Thank you for reaching out to us.

We understand that you are experiencing difficulties editing the single product design.

To solve the issue with the preview, go to XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/Qk6zSijQHRTX

The Sale label can be displayed like this – https://prnt.sc/fvqRO0vkoeJZ ( https://prnt.sc/rExmA5guKeeh )

Best Regards,
8Theme’s Team

Hello, Roman,

We kindly request that you provide us with the link to your website as well as temporary WP-admin access. This will allow us to attempt the theme activation and verify whether the issue has been resolved.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello, Roman,

We kindly request you to provide us with your purchase code through the Private Content area at your earliest convenience.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello, Mrlumos,

We hope this message finds you well.

We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. However, we are glad if you were able to resolve your issue independently. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.

Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
– Up to 24 hours on weekdays (Monday–Friday)
– Up to 48 hours on weekends (Saturday–Sunday)

We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.

We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.

Please let us know your decision or if there is anything further we can do to assist you.

Best regards,
The 8Theme Team

Hello, Chandru,

Thank you for reaching out to us.

We kindly recommend setting a uniform height for the containers of your slides. For reference, please see the examples provided below:https://prnt.sc/7oK14Kx_SPU9 https://prnt.sc/at-v1tZo6ydx

Best regards,
8Theme’s Team

Hello, Chandru,

Containers have default paddings, you can remove them via settings – https://prnt.sc/Dqx55L0lqOez

Best Regards,
8Theme’s Team