Hello, George,

Thank you for contacting us and for using XStore.

Could you please provide the URL of the product from your screenshot, temporary wp-admin, and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide us with FTP access in the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Additionally, we would appreciate it if you could provide temporary wp-admin and FTP access to your site. This will allow us to thoroughly investigate the issue and determine the best solution to assist you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We look forward to your response.

Best regards,
The 8Theme Team

Hello, Nirmalya,

Thank you for reaching out to us with your inquiry.

To add all the best-seller items on one page and create a link from the home page that redirects users there with a single click, you can follow these steps:

1. **Create a Best-Sellers Page**:
– Navigate to your website’s admin panel and create a new page.
– Add a product grid or other products element and display only the best-seller items. This can typically be done by using the “Best Sellers” filter option – https://prnt.sc/IZ-eQh09TowC

2. **Add a Link on the Home Page**:
– Go to the home page editor and add a button or banner.
– Link the button or banner to the newly created Best-Sellers page. This will allow users to access the page with a single click.

To change the image, text, and button on your home page:
– Access the home page editor and check how the content was addedб for example – https://prnt.sc/WR0bGE_gRYNE
– Edit content, in our case, edit static block using Elementor > locate the section where the image, text, and button are displayed https://prnt.sc/QJbjhvMXYDil
– Replace the image with your desired one, update the text, and modify the button label or link as needed
– Save the changes and preview the page to ensure everything looks as expected.

If you need further assistance or detailed guidance, please let us know, and we’ll be happy to help.

Best Regards,
8Theme’s Team

Hello, Ombi,

Thank you for reaching out to us.

In response to your inquiry about displaying product specifications in the desired format, this can potentially be achieved using the Single Product Builder. To assist you further, we kindly request temporary wp-admin access so that we can create an example template for you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide us with FTP access in the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Sefat,

The content of the Additional Information tab comes from the Woocommerce plugin. We hope this article will be helpful – https://woocommerce.com/document/editing-product-data-tabs/

Best Regards,
8Theme’s Team

Hello, GNC,

Thank you for reaching out to us.

To modify the threshold resolution at which the mobile menu is displayed, you will need to adjust the breakpoint settings in Theme Options > General > Starting point of the mobile header.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello @vdbecom,

We appreciate your prompt response.

Custom CSS code is used on your site – https://prnt.sc/vV3ZhztWfp4v You can edit it depending on your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours Sincerely,
8Themes Team

Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check your site.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

XStore Builders > Header Builder via Elementor > edit template > settings of element, for example https://prnt.sc/TK_tt8qAtrkL

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

You can also contact WPML support team.

Best Regards,
8Theme’s Team

Hello, Alyan,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Alyan,

Thank you for contacting us and for using XStore.

Please disable the “Hide out-of-stock items from the catalog” option and check the result.

Best regards,
8Theme’s Team